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15 Thompsons Road, 2320 Pokolbin, Australia
31 August 2015
30 August 2015
눉firstly we asked for a one bedroom place and we got a two bedroom place which i hope i didnt pay extra for as all my documentation said one bedroom. we had a downstairs room however we had noisey people upstairs which was distracting as we wanted a nice quiet trip away. then we also put down the deposit for the stay for damages which i understand but the gentlemen serving us said it would just be frozen for the duration of our trip and be unfrozen as soon as we check out. then upon checkout i checked with the two ladies that were there when we checked out and they both said that it would be back in my account. unfortunately five days later it still hadnt come back into my account and i had been over charged by my bank for having insufficient funds in my account to make a payment, so i got a big fee from that. i ended up calling up and the lady said it would take 3-5 days to be back into my account even though neither of the three people i spoke to originally said that and it was the fifth day and she said she would send the paper work off to my bank (but why wasnt this done earlier?) it still took over another 24hours to get back into my account. so not only couldnt i use that money while we were there, i had to pay extra fees to my bank to do so. so i will not be coming back. and its a shame as my bridal party of 10 were looking to stay there later this year and ill also suggest to my family and friends to look else where.
27 August 2015
눉The mattress very uncomfortable
눇Location, helpful staff and a relaxing atmosphere
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