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Reviews of El Lago Waters Resort 3 stars

41 The Entrance Rd, 2261 The Entrance, Australia

#89 of 96 hotels in The Entrance

Guests' Choice

Review score

Based on 591 hotel reviews

4.5

Score breakdown

  • Cleanliness

    5.4

  • Comfort

    5.5

  • Location

    8.2

  • Facilities

    4.9

  • Staff

    6.4

  • Value for money

    5.3

  • Free WiFi

    6.5

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Showing 1 – 25

  • Reviewed: 24 March 2024

    3.0
    Never again
    • Business trip
    • Family with young children
    • Family Room
    • Stayed 1 night
    • Submitted via mobile

    Everything was broken or run down no extra linen in cupboards which were broken the shower head kept falling down

    Nil but it was an overnight stay thank god

    Stayed in March 2024

  • Reviewed: 22 March 2024

    3.0
    The place was nice and look good on the picture, but not meet up to expectations due to lack of ment
    • Leisure trip
    • Couple
    • Standard Double Room with Lake View
    • Stayed 2 nights
    • Submitted via mobile

    Pool sorundind dirty and green pool, no way anyone can use that pool full of fungi without becoming sick. The wardrobe door is fall off. And blocking access to the actual wardrobe. No hands washing sop provided and finally no flying screen to the caranda.

    No breakfast at this venue

    Stayed in March 2024

  • Reviewed: 23 February 2024

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 1 night
    • Submitted via mobile

    The pool was unclean couldn't swim in it very disappointing. As we left beach early expecting to swim in pool. Should clean up pool or don't advertise pool as part of the resort.

    The Location

    Stayed in February 2024

  • Reviewed: 22 February 2024

    3.0
    Horrible
    • Leisure trip
    • Couple
    • Standard Double Room with Pool View
    • Stayed 1 night
    • Submitted via mobile

    No breakfast , room not clean , no bathroom door , no screens to open doors , no food ( room service ) no phone , no power points near beds I use to like it 10 years ago now just run down

    No food liked position nothing else

    Stayed in February 2024

  • Reviewed: 18 February 2024

    3.0
    Stay elsewhere
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 1 night
    • Submitted via mobile

    Dirty green pool, broken doors, broken towel rack, broken toilet roll holder, no spoon for coffee, bbq area filthy, whole place in a sad state of disrepair and neglect.

    Other than the location, not much

    Stayed in February 2024

  • Reviewed: 18 February 2024

    5.0
    Passable
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Could do with some renovations

    Location

    Stayed in February 2024

  • Reviewed: 14 February 2024

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Standard Double Room with Pool View
    • Stayed 1 night
    • Submitted via mobile

    The pool closes to early

    The pool was very clean but a lot of school kids there

    Stayed in January 2024

  • Reviewed: 12 February 2024

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 1 night
    • Submitted via mobile

    Very run down facilities

    Stayed in February 2024

  • Reviewed: 6 February 2024

    5.0
    Great location but poor amenities
    • Leisure trip
    • Couple
    • Standard Double Room with Pool View
    • Stayed 3 nights
    • Submitted via mobile

    Could not open door at times. Kettle did not work and was replaced. Fridge was tiny and froze up the drinks. Room wasn’t serviced the next morning and we had to make our own bed.

    Staff very friendly and helpful.

    Stayed in February 2024

  • Reviewed: 1 February 2024

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Standard Double Room with Lake View
    • Stayed 3 nights
    • Submitted via mobile

    The room were not in a good state The toilet door couldn’t be shout There are lots of repairs to be done The pool was green The people that stay there were a bit a concern as I was there with my 14 years old daughter

    Location was good

    Stayed in January 2024

  • Reviewed: 27 January 2024

    6.0
    Staff was very helpful
    • Family with young children
    • Standard Double Room with Lake View
    • Stayed 1 night
    • Submitted via mobile

    Aircon

    Location and view

    Stayed in January 2024

  • Reviewed: 27 January 2024

    6.0
    Staff was very helpful and assisted with my booking
    • Family with young children
    • Family Room
    • Stayed 1 night
    • Submitted via mobile

    Aircon didn’t work

    Location

    Stayed in January 2024

  • Reviewed: 25 January 2024

    3.0
    Poor
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 1 night
    • Submitted via mobile

    Very run down, tired old building in need of serious update

    Bed sheets were clean

    Stayed in December 2023

  • Reviewed: 22 January 2024

    3.0
    Don't bother unless it changes
    • Leisure trip
    • Solo traveller
    • Standard Double Room with Lake View
    • Stayed 1 night
    • Submitted via mobile

    Very overpriced(was Xmas time & only place left) No staff upon arrival (5.15pm..check in starts at 3pm), however I was 2hrs later than when I said I would check in by, and all you had to do was call them. Card entry room doors open to a clean but extremely falling apart room! I can't believe I forgot to get pics! Flat screen tv that you can't use as it's only digital channels and the tv reception is terrible. Must be around 1960's broken room furnishings/fittings. Was a joining room but there was no working handle or lock on the joining door! I stuck a door stop under it and pushed bed against it. Was kinda creepy! Falling apart draw/dresser whatever thing it was to store your belongs in bathroom area. Bathroom was older than my crappy home rental. The only chair to sit on was like a 1970s dining chair which was falling apart at the backing and all the old yellow foam & cardboard insert was ripped and hanging out. The aircon was dripping. The carpet looked putrid, stained & about 20yrs old...I never took off my shoes! Check out is between 9am and 11am..I set my alarm for 10.30am as I had a late night but woke at 10am instead...BANG BANG BANG ON THE DOOR AT 10.15AM..."ROOM SERVICE" I say I'm ok thanks.."WHEN R U CHECKING OUT" I HEAR A BEEP AND SHE STARTS TO OPEN MY EFFING DOOR! Lucky I was close & opened it before she did and I saw she was shocked. I'm a big tough woman, and she looked the same...very intimidating for others I would assume! LIKE WTF DON'T OPEN MY DOOR PSYCHO! If you want guests out at a certain time then change the check out time! The cleanliness and bed was enough for me to decide to stay one more night (it was my mental health escape I very much needed, so old furnishings for the high price didn't actually bother me), BUT as soon as they invaded my privacy that morning I changed my mind! I won't return unless this changes immediately...

    Hotel was in a great location, clean sheets, towels and bathroom, with a decent bed that actually didn't hurt my back. Check in from 3pm. Free onsite parking with security cameras. Free wifi. Plus the usual cold air con, & coffee making stuff.

    Stayed in December 2023

  • Reviewed: 19 January 2024

    4.0
    Will never stay here again
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 3 nights
    • Submitted via mobile

    There is no where to eat outside of your room, we had someone open our door at 4am with a card lucky we had the chain on the door, no fresh towels we stayed 4 days and not once did we receive fresh towels or bedding. No clean cups, coffee mugs were left to wash yourself, communication when we tried to tell them what had happened, keys not working when arriving back to our room.

    Location to everything

    Stayed in January 2024

  • Reviewed: 16 January 2024

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Super Executive Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Filthy..on way up to our room in stair well rubbish everywhere smelly prawns in bin for couple of days in a bin that was over full ..only thing to like was location

    Stayed in December 2023

  • Reviewed: 13 January 2024

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 4 nights
    • Submitted via mobile

    The location was great and the staff all very helpful and accommodating.

    Stayed in January 2024

  • Reviewed: 7 January 2024

    4.0
    Disappointing
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    For the money it wasn't worth it sorry. We had a poxy little fridge half the size of a bar fridge that we had to turn off at night because of the noise and we could barely fit the stuff we bought with us in there!!. We had a half renovated bathroom with a crack in the glass that leaked all over the floor while showering. We only had 2 pillows. All other motels we have stayed at at least have 4. Just as well we decided to bring owe own!! There was no cutlery except 2 glass cups, 2 coffee cups and a teaspoon. We were left with 1 and a half toilet rolls for 2 days. They never asked if we would like our refreshments toppep up ( milk, coffee etc.) or a clean towel!! Not very good service at all. This motel needs a lot of TLC!!

    Where it is situated

    Stayed in January 2024

  • Reviewed: 5 January 2024

    4.0
    Disappointing
    • Leisure trip
    • Couple
    • Standard Double Room with Lake View
    • Stayed 1 night
    • Submitted via mobile

    The TV wasn't working and bathrooms need a make over

    The place was clean and close to the shops and restaurants

    Stayed in January 2024

  • Reviewed: 4 January 2024

    3.0
    Poor
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Completely run down, to long to list defects,needs some serious money invested but maybe it was just our unit ???? Doubt it

    Not much

    Stayed in December 2023

  • Reviewed: 30 December 2023

    5.0
    Passable
    • Leisure trip
    • Couple
    • Standard Double Room with Lake View
    • Stayed 1 night
    • Submitted via mobile

    The staff are rude

    The area is great

    Stayed in December 2023

  • Reviewed: 27 December 2023

    3.0
    Sub-standard for the price.
    • Leisure trip
    • Family with young children
    • Super Executive Double Room
    • Stayed 1 night

    It was noisy, and the room in our opinion was sub-standard for the price. We understand this was a 3 star property however, there were several things that we were not comfortable with. Had we not been so tired we probably wouldn't have stayed. * The beds were hard and not comfortable. * The door handle to the balcony was broken and only locked with a chain. * The curtains to the balcony were tied back with a piece of paper that looked like it may have been a handle from a paper shopping bag. * There were insufficient powerpoints in the room. There was one in the main living area, that most appliances had to be put on the floor for use as they didn't reach the powerpoint from the bench. * We checked in during the afternoon, but didn't go straight to the room, it was quite late when we returned (close to midnight) the room door was open. We found this to be disconcerting and felt unsafe upon entering. * There was no internal lock on the main door or no additional chain for securing the door. We did however, discover that the door was in fact locked to the outside. But there was no way of knowing this from the inside. * There was a single mattress placed against the wall in the living area, but no additional linen for its use. * The bed linen appeared to be clean as was the bathroom and living areas. * Overall the property has seen better days and is well past it's due date for a renovation. * It was cheaper than the other hotels in the area and clearly for a good reason.

    Parking was easy, location is great,

    Stayed in December 2023

  • Reviewed: 22 December 2023

    6.0
    Functional
    • Leisure trip
    • Couple
    • Standard Double Room with Lake View
    • Stayed 1 night

    Place has been run down and some cheap fixes done to 'upgrade' it.

    This establishment was close to where I had a function.

    Stayed in November 2023

  • Reviewed: 12 December 2023

    4.0
    If you want somewhere to sleep and no other frills like a breakfast or room service then this is it
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 2 nights

    The Hotel has seen better days. Bathroom towel rack on back of door was falling off, Door lock was an actual key were others were a pass card. No Resteraunt onsite but evidance that at one time it was a true resort with resort facilities (conference room etc). Covid has not been kind.

    Had a pool, Close to the main street and closed off pedistrian area. Near the beach and eating options. Air conditioning worked and check out was easy.

    Stayed in November 2023

Showing 1 – 25

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