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161 Sussex Street, Sydney CBD, 2000 Sydney, Australia
19 October 2015
눇Location,location.....on the 15 th floor,looking down onto Darling Harbour.It was a "million dollar view",and the easy accessibilty by ferry to Circular Quay.Was there for an overnight stay,I wished the sun would never set!!All my sister & I would say was OMG...OMG.The view at night was just as spectacular,wish we could have stayed longer!!
19 October 2015
눉入住的时候告知我们每天有两瓶塑料瓶装水是免费的，冰箱里面的水是收费的。入住三天整间房间只有冰箱里有两瓶塑料瓶装水，冰箱里还有一些饮料和两瓶玻璃瓶装水，按照在其他很多国家很多酒店的经验，我认为冰箱里塑料瓶装水就是前台告知的免费水，于是每天都喝了，每天都有新的。check out的时候告知我们，2天4瓶水，每瓶水12澳币，共计48澳币的水费！我们付了现金。那时候才知道原来酒店应该是每天提供两个与冰箱里塑料瓶装水同款，小容量的，且会有免费的字牌的水。但是这三天从来没有给我们房间提供过这样的免费水！因为要赶去机场，所以当时并未来得及与酒店进一步沟通，但是我认为这是非常不合理的！ When we checked in, we were told that we would have two free plastic bottled water in our room everyday, but drinks in the fridge are not free. We lived there for three days. I saw no plastic bottled water in our room, other than the two plastic bottles in the fridge. There were also other drinks and two glass bottles in the fridge. According to my previous experience with hotels in other places, I assumed the plastic bottled water in the fridge were the free water that we were told, because they were the only plastic bottled water in our room. We drank that water everyday, because we assumed they were free. But when we checked out, we were charged 12 Australian dollars for each bottle. We stayed for three days, and were charged 48 Australian dollars for the four bottled water we drank. Then we were told the free water would be of the same brand and quality, but in smaller size and with a label saying "free." But during the past three days, we saw no such water in our room. Since we were to catch a plane, we had no time to argue with the hotel. We had to pay and leave. But as far as I am concerned, it is extremely unreasonable for the hotel to charge us for the water.
눇位置不错！ 因为当天结账的时候前台态度很生硬，所以回来后越想越生气，并不仅仅因为钱的问题，更重要的是我认为酒店不应该用同一款大小瓶不同的水来误导，并且最后check out时候态度还那么差，于是回来后给酒店发了投诉信，两天后收到了回信，酒店经理回复了长长的一封道歉信，三大段的非常有诚意的道歉。一下子心情就转好了，觉得这家酒店这样做还真的是不错的，服务态度很好，真诚的对待了客户的投诉，并且反应很及时。冲这样我想我下次应该还会选择住在这里！
19 October 2015
눉If you like to sleep later than 7.30am then forget this place. Our room was only a couple of meters from some scaffolding/stairs which gave the workmen a good look into our room, and obstructed the view of Darling Harbour. Power tools and hammering woke us up at 7.30am on a Saturday morning. Give this place a miss until the construction work going on around the Hotel has finished.
눇Comfy bed and pillows.
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