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  5. Reviews of Grand Hyatt Melbourne

Reviews of Grand Hyatt Melbourne This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

123 Collins Street, 3000 Melbourne, Australia

#47 of 205 hotels in Melbourne

Guests' Choice

Review Score

Based on 4764 hotel reviews

8.6

Score breakdown

  • Cleanliness

    9.0

  • Comfort

    9.1

  • Location

    9.6

  • Facilities

    8.8

  • Staff

    9.2

  • Value for money

    8.1

  • Free WiFi

    8.7

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: March 28, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Need better pillows - to flat and unsupportive

    Stayed in March 2024

  • Reviewed: March 28, 2024

    10
    will choose here again
    • Leisure trip
    • Family with young children
    • King Room with City View
    • Stayed 3 nights
    • Submitted from a mobile device

    n/a

    The locations and environment are ideal, facilitating enjoyable city walks. Additionally, the staff members are notably amiable and accommodating.

    Stayed in March 2024

  • Reviewed: March 26, 2024

    8.0
    Overall the stay as always was safe and comfortable.
    • Leisure trip
    • Couple
    • King Room with Spa Bath
    • Stayed 3 nights
    • Submitted from a mobile device

    I was put on level 16 unlike other years I was on levels 21 and above, I did specifically ask to be put on a higher lever which didn’t happen and that was just just a minor disappointment.

    Always my place to stay, from the room size to the ammenities and dining

    Stayed in March 2024

  • Reviewed: March 26, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Location and ability to get around

    Stayed in March 2024

  • Reviewed: March 26, 2024

    8.0
    Great located
    • Family with young children
    • King Room with River View
    • Stayed 4 nights
    • Submitted from a mobile device

    Ageing property within the rooms, carpet old, cupboards are getting aged with reduced movement and colour scheme. Can tell as its miscoloured and smell.

    In a great location for a city stay, lots of cafes, alleyways, restraunts and close by shopping. Enjoyed the stay. Property is ageing as the rooms carpets are getting some age and smell.

    Stayed in March 2024

  • Reviewed: March 26, 2024

    8.0
    Very Good
    • Leisure trip
    • Group
    • King Room
    • Stayed 5 nights

    Excellent location

    Stayed in March 2024

  • Reviewed: March 25, 2024

    8.0
    Recommend you explore and use the hotel facilities to get your $ worth.
    • Leisure trip
    • Couple
    • King Room with Spa Bath
    • Stayed 5 nights

    cleanliness, staff

    location, public transportation, view, bathroom, spa

    Stayed in March 2024

  • Reviewed: March 25, 2024

    8.0
    .
    • Leisure trip
    • Group
    • King Room
    • Stayed 4 nights

    .

    .

    Stayed in March 2024

  • Reviewed: March 24, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Outdated and a few items in the room were broken such as bathroom hooks, leaking shower and faucet collapse

    Very luxury and central

    Stayed in March 2024

  • Reviewed: March 24, 2024

    8.0
    Very good time had and staff were fantastic considering how busy it was for Taylor Swift.
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 1 night

    price of accommodation was high due to the demand..

    We were in Melbourne for the Taylor Swift Concert, the hotel was very busy, but the staff were fantastic.

    Stayed in February 2024

  • Reviewed: March 22, 2024

    8.0
    Comfortable, great room and location
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 3 nights

    Grand Club Lounge- facilities, food , drinks and all day nibbles average

    Excellent reception and porter staff, restaurant menu a little limited and Grand Club Lounge food and wine provisions average for the price

    Stayed in March 2024

  • Reviewed: March 22, 2024

    9.0
    brief sojourn to melbourne, great time was had. hotel was lovely
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights

    close to The Forum where we saw a show

    Stayed in February 2024

  • Reviewed: March 20, 2024

    8.0
    Good
    • Solo traveler
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    I smells something bad on the bed and pillows but the room is totally fine. And body wash is smell weird too like old one no one change the bottle

    Great location

    Stayed in March 2024

  • Reviewed: March 20, 2024

    9.0
    Grand Hyatt in Melbourne consistently delivers a quality property for business stays.
    • Leisure trip
    • Group
    • King Room
    • Stayed 2 nights

    Nothing

    A brilliant hotel to stay for business. Central, quiet, block out curtains and excellent breakfast.

    Stayed in March 2024

  • Reviewed: March 19, 2024

    10
    Amazing stay.
    • Business trip
    • Couple
    • King Room with River View
    • Stayed 3 nights
    • Submitted from a mobile device

    Nil everything was 10/10

    It was central to everything, restaurants and flinders station. The buffet at Grand Hyatt was exceptional and great. The rooms were spacious, the staff lady that completed our check in was nice, welcoming and professional at the front desk. All the staff are so nice, including room cleaning service. I was there for my birthday and work purposes, overall our stay was a 10/10.

    Stayed in March 2024

  • Reviewed: March 18, 2024

    9.0
    Relaxing and enjoyable
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Could be cleaner, inbetween the couch, ceiling vents, etc

    Food was excellent and staff were great

    Stayed in March 2024

  • Reviewed: March 17, 2024

    9.0
    Great
    • Leisure trip
    • Group
    • King Room with River View
    • Stayed 3 nights
    • Submitted from a mobile device

    Great location, all staff amazing especially Jimmy the door man.

    Stayed in March 2024

  • Reviewed: March 17, 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Great location

    Stayed in March 2024

  • Reviewed: March 17, 2024

    10
    It’s always our first choice of accommodation.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Nothing.

    How clean and extremely friendly the entire staff were.

    Stayed in March 2024

  • Reviewed: March 15, 2024

    10
    Amazing hotel, exceptional service and brilliant location.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Stunning hotel, so grand. Perfect location.

    Stayed in March 2024

  • Reviewed: March 14, 2024

    10
    Had a great time, meals were great and bar was fun
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night

    Service in restaurant was slow but food was great

    Room was spacious and bright.

    Stayed in March 2024

  • Reviewed: March 13, 2024

    8.0
    Really enjoyable
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night

    Rooms didn't have soap or conditioner for some reason

    Location was excellent and staff were absolutely lovely.

    Stayed in March 2024

  • Reviewed: March 12, 2024

    8.0
    great
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night

    would have loved an outside pool

    location and room was great

    Stayed in March 2024

  • Reviewed: March 11, 2024

    9.0
    Relaxing care free
    • Leisure trip
    • Couple
    • King Room with River View
    • Stayed 2 nights
    • Submitted from a mobile device

    Great view of river and bay

    Stayed in March 2024

Showing 1 - 25

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