123 Collins Street, 3000 Melbourne, Australia
#47 of 205 hotels in Melbourne
Guests' ChoiceBased on 4764 hotel reviews
8.6Cleanliness
9.0
Comfort
9.1
Location
9.6
Facilities
8.8
Staff
9.2
Value for money
8.1
Free WiFi
8.7
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End of dialog contentReviewed: March 28, 2024
Craig
AustraliaNeed better pillows - to flat and unsupportive
Stayed in March 2024
Reviewed: March 28, 2024
Dj
Australian/a
The locations and environment are ideal, facilitating enjoyable city walks. Additionally, the staff members are notably amiable and accommodating.
Stayed in March 2024
Reviewed: March 26, 2024
Vince
AustraliaI was put on level 16 unlike other years I was on levels 21 and above, I did specifically ask to be put on a higher lever which didn’t happen and that was just just a minor disappointment.
Always my place to stay, from the room size to the ammenities and dining
Stayed in March 2024
Reviewed: March 26, 2024
Patrick
New ZealandLocation and ability to get around
Stayed in March 2024
Reviewed: March 26, 2024
Lyticia
AustraliaAgeing property within the rooms, carpet old, cupboards are getting aged with reduced movement and colour scheme. Can tell as its miscoloured and smell.
In a great location for a city stay, lots of cafes, alleyways, restraunts and close by shopping. Enjoyed the stay. Property is ageing as the rooms carpets are getting some age and smell.
Stayed in March 2024
Reviewed: March 26, 2024
Henry
New ZealandExcellent location
Stayed in March 2024
Reviewed: March 25, 2024
Deanne
Australiacleanliness, staff
location, public transportation, view, bathroom, spa
Stayed in March 2024
Reviewed: March 25, 2024
Andy
New Zealand.
.
Stayed in March 2024
Reviewed: March 24, 2024
Melissa
AustraliaOutdated and a few items in the room were broken such as bathroom hooks, leaking shower and faucet collapse
Very luxury and central
Stayed in March 2024
Reviewed: March 24, 2024
Jonathan
Australiaprice of accommodation was high due to the demand..
We were in Melbourne for the Taylor Swift Concert, the hotel was very busy, but the staff were fantastic.
Stayed in February 2024
Reviewed: March 22, 2024
Michael
AustraliaGrand Club Lounge- facilities, food , drinks and all day nibbles average
Excellent reception and porter staff, restaurant menu a little limited and Grand Club Lounge food and wine provisions average for the price
Stayed in March 2024
Reviewed: March 22, 2024
Martin
Australiaclose to The Forum where we saw a show
Stayed in February 2024
Reviewed: March 20, 2024
Chanidapa
AustraliaI smells something bad on the bed and pillows but the room is totally fine. And body wash is smell weird too like old one no one change the bottle
Great location
Stayed in March 2024
Reviewed: March 20, 2024
Glenn
AustraliaNothing
A brilliant hotel to stay for business. Central, quiet, block out curtains and excellent breakfast.
Stayed in March 2024
Reviewed: March 19, 2024
Beau
AustraliaNil everything was 10/10
It was central to everything, restaurants and flinders station. The buffet at Grand Hyatt was exceptional and great. The rooms were spacious, the staff lady that completed our check in was nice, welcoming and professional at the front desk. All the staff are so nice, including room cleaning service. I was there for my birthday and work purposes, overall our stay was a 10/10.
Stayed in March 2024
Reviewed: March 18, 2024
Matthew
AustraliaCould be cleaner, inbetween the couch, ceiling vents, etc
Food was excellent and staff were great
Stayed in March 2024
Reviewed: March 17, 2024
Tanya
New ZealandGreat location, all staff amazing especially Jimmy the door man.
Stayed in March 2024
Reviewed: March 17, 2024
David
AustraliaGreat location
Stayed in March 2024
Reviewed: March 17, 2024
Bill
AustraliaNothing.
How clean and extremely friendly the entire staff were.
Stayed in March 2024
Reviewed: March 15, 2024
Freya
AustraliaStunning hotel, so grand. Perfect location.
Stayed in March 2024
Reviewed: March 14, 2024
Bill
AustraliaService in restaurant was slow but food was great
Room was spacious and bright.
Stayed in March 2024
Reviewed: March 13, 2024
Amanda
AustraliaRooms didn't have soap or conditioner for some reason
Location was excellent and staff were absolutely lovely.
Stayed in March 2024
Reviewed: March 12, 2024
Warren
Australiawould have loved an outside pool
location and room was great
Stayed in March 2024
Reviewed: March 11, 2024
Peter
AustraliaGreat view of river and bay
Stayed in March 2024
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