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44 Spencer Street, 3000 Melbourne, Australia
August 15, 2016
August 14, 2016
눉The staff not friendly and not helpful. No introduce and explain to customer what the city facility. Storage luggage need to paid Au$2. Hotel lobby no toilet and must check in 2pm early reach need to paid storage luggage fee. What type of the customer service. The room very old Type not upgarde.
눇Easy to access just opposite Southern Cross Station.
August 14, 2016
눉I was asked for my card upon checking in, as the room was already paid for, i was very confused, i was told it was , for incidentals, i wasnt aware you would hold $50 for this, i told staff i didnt have that much in that account, and i was told i couldnt be checked in at this time! I had it in my purse, so i asked if i could pay cash? I was told of course you can. Phew! I suffer from depression and anxiety and it was the first time traveling solo, i didn't need that worry. But it was sorted, and i was told it was explained on website, which i didn't see. I guess it wouldnt b a problem for most people.
눇Room was well set out. Everything was fine.
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