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Reviews of Hotel Grand Chancellor Townsville 4.5 stars

334 Flinders Street , 4810 Townsville, Australia

#23 of 40 hotels in Townsville

Guests' Choice

Review score

Based on 1592 hotel reviews

7.8

Score breakdown

  • Cleanliness

    8.4

  • Comfort

    8.4

  • Location

    8.9

  • Facilities

    8.0

  • Staff

    8.7

  • Value for money

    7.9

  • Free WiFi

    8.1

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Showing 1 – 25

  • Reviewed: 23 March 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 2 nights

    Parking is a bit difficult

    Stayed in January 2024

  • Reviewed: 18 March 2024

    8.0
    We enjoyed our stay except for the toilet
    • Leisure trip
    • People with friends
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    The toilet ran all night!

    Location , the close proximity to all restaurants

    Stayed in March 2024

  • Reviewed: 18 March 2024

    8.0
    Fantastic service. Clean rooms and great location.
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    Car park was full so had to park on the street

    Location was perfect

    Stayed in March 2024

  • Reviewed: 10 March 2024

    9.0
    Perfect location with a view of Castle Hill.
    • Business trip
    • Solo traveller
    • Executive Suite
    • Stayed 1 night
    • Submitted via mobile

    Fantastic views from the 19th floor. The executive room was great value.

    Stayed in March 2024

  • Reviewed: 25 February 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Simple, easy access to everything.

    Stayed in February 2024

  • Reviewed: 21 February 2024

    8.0
    Very happy with our stay.
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 1 night

    N/A

    Perfect accommodation for the night. Close to all requirements. Room was comfortable, clean and tidy. Staff were amazing. Very friendly and helpful.

    Stayed in February 2024

  • Reviewed: 19 February 2024

    8.0
    Very good
    • Business trip
    • Couple
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Lock of parking for in the front of the hotel

    Location and view

    Stayed in February 2024

  • Reviewed: 19 February 2024

    9.0
    Good.
    • Leisure trip
    • Couple
    • Executive King Room
    • Stayed 1 night
    • Submitted via mobile

    Some facilities not operable.

    Location

    Stayed in January 2024

  • Reviewed: 18 February 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    The price of the food was a bit on the expensive side.

    The temperature of the rooms were lovely, especially in the Townsville heat. Huge showers with hot water and great water pressure. Nice big beds with soft linen.

    Stayed in February 2024

  • Reviewed: 17 February 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 2 nights
    • Submitted via mobile

    Outside parking. Walking with luggage in the rain

    L9vely

    Stayed in February 2024

  • Reviewed: 13 February 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Freezer was thick with ice needed defrosting. Room should have been more inviting. Simple things / opening the curtains and a freshen up.

    Close to the cowboys stadium once the season starts

    Stayed in February 2024

  • Reviewed: 13 February 2024

    9.0
    Fantastic room with a view.
    • Leisure trip
    • Family with young children
    • Executive King Room
    • Stayed 2 nights
    • Submitted via mobile

    No lift up to the room from the car park. It was raining and we had to walk around outside to get into the building after parking our car underneath.

    I loved the central location. The room had an exceptional view. The pool top area was fantastic. The bed was comfortable. The restaurant was great for breakfast and the value for money was great. Staff went out of their way to help me while I was there. It was a fantastic stay.

    Stayed in February 2024

  • Reviewed: 11 February 2024

    9.0
    Excellent Bang for your Buck!
    • Leisure trip
    • People with friends
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The local clientele around the front entrance, but that is a wider social issue, not the hotel’s fault.

    Great location, clean room, comfortable beds, friendly staff - what more could you want?

    Stayed in February 2024

  • Reviewed: 5 February 2024

    9.0
    The stay was great definitely doing that again in the near future
    • Leisure trip
    • Couple
    • Executive King Room
    • Stayed 2 nights
    • Submitted via mobile

    The beds are so comfortable it felt like sleeping on a cloud. Breakfast was great and didn’t have to wait ages for it to arrive.

    Stayed in February 2024

  • Reviewed: 28 January 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    The fact that it took a week to get our $100 security money back when we were told we’d get it on departing

    Stayed in January 2024

  • Reviewed: 24 January 2024

    7.0
    Convenient, clean, close to food outlets.
    • Business trip
    • Couple
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Close to the city.

    Stayed in October 2023

  • Reviewed: 24 January 2024

    9.0
    Fabulous location and roof top pool!
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Only thing was hairs all over the bed :( Room felt very clean though - just many hairs on one bed.

    Absolutely loved it! Didn’t get to try the food so can’t comment - fabulous location - amazing rooftop area and pool. Will definitely be back :)

    Stayed in December 2023

  • Reviewed: 24 January 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    I left a pair of trousers in the wardrobe in room 112 , rang staff to let them know.. On my return to stay another night I asked was my trousers found ...No they didn't find em, Isn't it a cleaners job to check everything when vacating a room. I guess they vanished in thin air or someone is dishonest. 😕 🤷

    Stayed in January 2024

  • Reviewed: 22 January 2024

    9.0
    Grate for a business trip
    • Business trip
    • Solo traveller
    • Standard Twin Room
    • Stayed 1 night

    Not mush you can do about it is Parking is off site.

    Great location right in the center of the CBD.

    Stayed in January 2024

  • Reviewed: 13 January 2024

    7.0
    Convenient and Clean!
    • Family with young children
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Balcony was on the small side, but better than nothing. The rowdy itinerants hanging around the front entrance of the building, swearing and fighting in the early hours of the morning was less than favourable - not the hotel’s fault, just a sad reality.

    Handy location in the city with multiple bars, restaurants and shops in easy walking distance. Room was clean and beds were very comfortable.

    Stayed in January 2024

  • Reviewed: 5 January 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night

    All above

    Stayed in December 2023

  • Reviewed: 3 January 2024

    8.0
    Happy friendly staff in a handy location with comfortable clean amenities.
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing it was very good

    Handy location reasonable price and. Very friendly staff

    Stayed in January 2024

  • Reviewed: 2 January 2024

    7.0
    The hotel was great, the rooms were clean, and beds were very comfortable, most of the staff were friendly, except one l
    • Leisure trip
    • Couple
    • Executive King Room
    • Stayed 1 night
    • Submitted via mobile

    I don’t really have anything negative to say about the property except for the rude behaviour by one of the ladies as I checked out, she wasn’t very friendly towards me, which has deterred me from coming back

    The hotel was clean, comfortable and located in a very convenient area

    Stayed in January 2024

  • Reviewed: 1 January 2024

    8.0
    Overall a good stay
    • Leisure trip
    • Couple
    • One-Bedroom Apartment
    • Stayed 1 night
    • Submitted via mobile

    Reserved table at breakfast for people at 930 and it was only 8 am. Poor management of breakfast. Had to sit in an uncomfortable stool at the bar.

    It’s always nice, comfortable and staff are great.

    Stayed in January 2024

Showing 1 – 25

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