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Most often used by people in the United Kingdom
568 St Kilda Road , 3004 Melbourne, Australia
9 October 2015
눉On booking.com it says I will be charged upon arrival. But the hotel charged me without informing me in advance. I got the refund eventually, but the handling fee cost me equal to one night room fee. Because I made two reservations sepreately, even after I told them I prefer to pay cash at the first time, they again charged me through credit card, which made me pay one more night room rate for the handling fee after I received the refund.
눇Most staff are nice. The location is very good and convenience.
8 October 2015
눉Carpets were filthy and desperately needed a shampoo, deck was filled with cigarette butts, bathroom vanity was draining very slowly and nearly overflowed, aircon not working. Very disappointing for a well known hotel chain. Not staying there again.
8 October 2015
눉Found it expensive - particularly on the Friday and Saturday nights. Didn't like that we weren't able to have an early check-in as we'd been on the plane all night. In response to my email request, we were advised that there was no guarantee but were told quite abruptly when we arrived that check-in is 2:00 pm. Your advertisement says there is an Italian Restaurant on site, however the only time we saw the 'restaurant??' open was Thursday morning.
눇Clean and serviced each day. Easily accessible by tram.
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