270 Collins Street, 3000 Melbourne, Australia
#130 of 205 hotels in Melbourne
Guests' ChoiceBased on 2633 hotel reviews
7.8Cleanliness
8.3
Comfort
8.4
Location
9.3
Facilities
8.0
Staff
8.5
Value for money
7.5
Free WiFi
7.9
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End of dialog contentReviewed: April 25, 2024
Anita
AustraliaMeals were a little over priced
Ideally located in centre of city
Stayed in April 2024
Reviewed: April 24, 2024
Mike
United KingdomWould be good to have a lounge area away from the main bar, but that’s only a minor point.
Excellent location in the heart of the city. Personally I would have preferred the tourist info / brochures in the main reception area rather than in the ground floor entranceway. Breakfast choice was good and staff always very friendly.
Stayed in April 2024
Reviewed: April 23, 2024
Denise
AustraliaReception struggled to understand payment request, I wanted to use debit card, had to transfer money onto a credit card at reception to pay. When asking “can I use debit card, she acted like a credit card is a debit card. House keeping was very late in the afternoon, one day we got missed. 5 nights no new bed linen. Drinking equipment washed in bathroom, felt unpleasant, also no detergent used. Only one cup, provided. Window view was air conditioning ducts, was hoping to enjoy city lights at night. I hope all this information helps.
Location.
Stayed in April 2024
Reviewed: April 21, 2024
Brodie
AustraliaThere was a strange smell coming through the ventilation at times. It didn't last though.
Great spot when seeing a show at the Regent. 2 min walk. Comfy beds, bar and restaurant on site. All the staff were very helpful and friendly.
Stayed in April 2024
Reviewed: April 17, 2024
Yvette
AustraliaNot having a view looking outside of window would have preferred to look over road and other buildings. Lip on entering bathroom ensuite could be a hazard.
location good. Room clean and bed comfortable
Stayed in April 2024
Reviewed: April 13, 2024
Williams
New ZealandLocation was good. Handy to everything
Stayed in April 2024
Reviewed: April 13, 2024
Patricia
AustraliaNo negative comments at all
Close to all attractions and easy access to transport
Stayed in March 2024
Reviewed: April 12, 2024
Dini
AustraliaThe sofa bed was creaky and on the small side.
Location is great, pool was a hit for the kids, room was spacious and room service was quick and tasty., good variations of the breakfast buffet.
Stayed in April 2024
Reviewed: April 12, 2024
Amanda
Australia-
Everything worked! The room was clean, roomy and quiet.and the staff were efficient. The food was lovely. Excellent location for city access.
Stayed in April 2024
Reviewed: April 11, 2024
Carla
New ZealandThe only thing I did not like was that the lighting was terrible in the room.
Location was excellent. I liked that we were given an early checkin and the staff were helpful and friendly. The toiletries were of good quality and my room was comfortable especially the bed.
Stayed in April 2024
Reviewed: April 10, 2024
Melissa
AustraliaA fantastic location to base ourselves from for our staycation- with 3 kids it was perfect to explore and get around the city. The kids loved the pool and spa, the breakfast spread was great and the staff were friendly and always willing to help.
Stayed in April 2024
Reviewed: April 10, 2024
Crystal
AustraliaI didn’t like that we could not see outside from our window
Stayed in April 2024
Reviewed: April 9, 2024
Leticia
SpainThe main bed wasn't very comfortable and the sofa bed was very uncomfortable. The bed lamps didn't work and neither did the floor lamp.
The hotel has a very good location, the room has a good size and the breakfast is good.
Stayed in April 2024
Reviewed: April 8, 2024
Wendy
United KingdomNot much but the bar is a bit pricey.
The hotel is very central, spotlessly clean. We had a wheelchair accessible room which was fantastic for those with mobility issues.
Stayed in April 2024
Reviewed: April 8, 2024
Emma
AustraliaReception staff were amazing- very accomodating.
Stayed in April 2024
Reviewed: April 8, 2024
Nicki
AustraliaCurrent renovation was dissapointing.
The location was brilliant for us.
Stayed in April 2024
Reviewed: April 6, 2024
Hannah
AustraliaBreakfast was great.
Stayed in April 2024
Reviewed: April 6, 2024
Wendy
AustraliaThe location was close to interesting lane ways and centre. Staff promptly attended to our needs. Particularly enjoyed the complimentary citrus water near the reception, great reminder to hydrate .
Stayed in April 2024
Reviewed: April 5, 2024
Annika
AustraliaThings looked a bit tired, needed to be freshened up. No robes and no milk for tea/coffee
Location was good, loved the Easter eggs at reception
Stayed in April 2024
Reviewed: April 5, 2024
Bree
AustraliaVery noisy aircon, room amenities and capabilities quite basic, bed medium comfort.
Perfect location.
Stayed in April 2024
Reviewed: April 2, 2024
Maria
AustraliaI hadn't realised it was a mainly 'working person overnighter' hotel and I expressed surprise when I was charged a refundable fee in case I used bar facilities or something - The customer service person next to mine - ie an eavesdropper -interrupted and actually argued with me!! I had only commented in surprise - I have been in many hotels in Europe but none in Australia - I didn't particularly care about the charge it simply took me by surprise and I was half laughing but this women took it as a major criticism which I thought was a bit unprofessional There was some sort of massive air conditioning unit in the hall outside the door of my room which was excessively noisy and made it hard to get to sleep but considering it was an inexpensive room I guess it was par for the course
I loved the room with the view over Collins Street It was good value for money and the bed was very comfortable and the room was clean The hotel was not too far from NGV , had a late checkout and was close to the arcades for a nice breakfast
Stayed in March 2024
Reviewed: April 1, 2024
Read
United KingdomNovitels disgraceful pricing. Changing the daily rate without telling you. Thought that the daily rate quoted when booking, was a fixed room rate for our entire stay.. will never stay there again. Robbery.
Location.
Stayed in March 2024
Reviewed: March 31, 2024
Brenda
AustraliaThe noise coming from the air-conditioning was a little annoying. Not a fan of the shower over the bath, maybe some non-stick mats would help.
The location is perfect, close to restaurants, shopping and theatres. The room was comfortable. The breakfast was generous and had a lot of variety. The staff were friendly and a shout out to the staff member (sorry don't know your name) for taking our suitcases across the road when the Uber drive parked on the wrong side of the road.
Stayed in March 2024
Reviewed: March 30, 2024
Amy
AustraliaThe aircon in the room was so noisy and not enough pillows.
The location was amazing. Loved the pool and spa.
Stayed in March 2024
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