270 Collins Street, 3000 Melbourne, Australia
#129 of 205 hotels in Melbourne
Guests' ChoiceBased on 2552 hotel reviews
7.8Cleanliness
8.3
Comfort
8.4
Location
9.3
Facilities
8.0
Staff
8.5
Value for money
7.5
Free WiFi
7.8
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: March 28, 2024
Lesley
AustraliaNothing to dislike
Pleasant room , staff helpful and polite
Stayed in March 2024
Reviewed: March 27, 2024
Lynda
United KingdomRather odd reception area and difficult to get breakfast if not included in the room price
Location and valet parking although a bit pricey
Stayed in February 2024
Reviewed: March 27, 2024
Di
New ZealandNothing
Fabulous location and great facilities
Stayed in March 2024
Reviewed: March 25, 2024
Natalie
AustraliaIt would be great if Netflix, Disney or some of the other channels were included in the price. The extra movie channel you offer is to expensive for one night.
Room service is nice and easy with the kids Breakfast has a great choices always enjoy sitting in the booths . Great location very easy to get around the city.
Stayed in March 2024
Reviewed: March 25, 2024
Jane
AustraliaRestaurant meals, not value for money, overpriced for what you get. Room service meals were not tasty, taste like frozen pizza, overpriced. Long Corridors to rooms
Location close to everything we needed Breakfast was enjoyable,
Stayed in January 2024
Reviewed: March 23, 2024
Dayna
AustraliaNo streaming to the Tv. The room was dusty.
Great position
Stayed in March 2024
Reviewed: March 23, 2024
Mark
AustraliaThe fold out sofa couch was very uncomfortable and quite sunken in the middle. Our kids even found it incredibly uncomfortable. The main bed was very comfortable though. The foyer and reception appear very neat and professional, however, the halls and rooms seem a little outdated for the price.
The breakfast was amazing! Staff were incredibly friendly. The location was convenient to access everywhere we needed to and most within walking distance. Check in and check out was easy process
Stayed in March 2024
Reviewed: March 19, 2024
Paul
AustraliaSome front desk staff very hard to understand strong accents from other countries and was not able to grasp basic questions
The help from your front desk manager who changed my room for me at no cost as the first room had a shower over bath and I am elderly and can’t use
Stayed in February 2024
Reviewed: March 18, 2024
Kelp
Australianothing much you Gould not ask for a better stay
Awesome room and very close to places l wanted to go and visit great location and friendly staff very helpful and the breakfast every morning was amazing check in and out very quick and would recommend this hotel to anyone interested in staying in Melbourne
Stayed in March 2024
Reviewed: March 17, 2024
Jerome
AustraliaThe overnight parking was difficult to find and confusing. But they upgraded our parking to valet to fix this issue.
Great location, clean and friendly. Staff service is great and helpful.
Stayed in March 2024
Reviewed: March 14, 2024
Narelle
AustraliaClean, Beds very comfortable, nice facilities
Stayed in March 2024
Reviewed: March 11, 2024
Ian
AustraliaFrom the time we arrived the staff went above and beyond to assist and answer all questions . Front of house and back of house staff were all courteous . thank you for an enjoyable stay.
Stayed in March 2024
Reviewed: March 9, 2024
Janice
AustraliaNothing. Would stay again
Location was perfect. A family of 2 adults two kids 7 and 11. We were thoughtfully allocated a room only a few metres from the pool where the kids spent hours. We stayed for 1 night and as we arrived late ordered room service. Excellent! Arrived quickly and was delicious and well priced. We had the buffet breakfast included with so many choices!
Stayed in March 2024
Reviewed: March 6, 2024
Kylie
AustraliaAverage breakfast & terrible parking
Convenient location
Stayed in February 2024
Reviewed: March 5, 2024
Jenny
AustraliaThe size of the beds, queen beds would have been better.
The breakfast was great, and the staff working were really friendly and attentive
Stayed in March 2024
Reviewed: March 5, 2024
Fiona
AustraliaRoom service didn't get my breakfast order even though I called it in the night prior as per requirements. Called in AM when bfast didn't arrive to be told "sorry, we didn't get your order". No attempt to compensate or sort another bfast. No customer service from room service staff or reception. The staff can do better !
Great location and comfy bed; clean and simple room that met needs;
Stayed in March 2024
Reviewed: March 2, 2024
Glenn
AustraliaThe wifi in room 805 was very slow and the hand rail in the bathroom came out of the socket and the hand towel would end up on the floor.
The breakfast is always good
Stayed in March 2024
Reviewed: February 29, 2024
Catherine
AustraliaThe property charged me again after booking through Bookings.com and the funds already being withdrawn from credit card. Plus took an additional $100 for potential breakages. If a person checks in at 11pm at night and checks out before 10am do you think a business traveller is going to have time to party in a room?
Central to Melbourne CBD
Stayed in February 2024
Reviewed: February 28, 2024
Cindy
AustraliaProbably a little overpriced for the room but that was due to PINK concert which we attended. Only real dislike was the in- room menu. If you are getting back late at night and looking for a hot snack, the menu becomes reduced and and barely anything good is available on it. (We ended up having to order from UBER eats).
Its a great location for shopping or getting on a tram to venture around. Heated Pool (although we forgot our gear to swim). Clean and tidy.
Stayed in February 2024
Reviewed: February 25, 2024
Kylie
AustraliaI was annoyed that I was almost charged for parking when it clearly stated in my booking information that it was included, and that 1pm checkout was also included, which was the selling point to booking this hotel. However we were told 11am when we got there. If it’s not included, don’t advertise it as included.
It was clean and comfortable
Stayed in February 2024
Reviewed: February 25, 2024
Kendal
AustraliaNo bath available.
Stayed in February 2024
Reviewed: February 25, 2024
Liz
AustraliaOur car got scratched by the porter
Location
Stayed in February 2024
Reviewed: February 24, 2024
Jade
AustraliaA little bit tired looking in the rooms
Location
Stayed in January 2024
Reviewed: February 22, 2024
Alycia
AustraliaWe asked for our TV to be fixed. Staff came and advised they would report the problem but we didn’t get any assistance after that. We couldn’t get any channels which was frustrating as we were staying there over the tennis period in January
The location and room type was great
Stayed in January 2024
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