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  5. Reviews of Novotel Melbourne On Collins

Reviews of Novotel Melbourne On Collins This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

270 Collins Street, 3000 Melbourne, Australia

#129 of 205 hotels in Melbourne

Guests' Choice

Review Score

Based on 2552 hotel reviews

7.8

Score breakdown

  • Cleanliness

    8.3

  • Comfort

    8.4

  • Location

    9.3

  • Facilities

    8.0

  • Staff

    8.5

  • Value for money

    7.5

  • Free WiFi

    7.8

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: March 28, 2024

    8.0
    Very Good
    • Couple
    • Standard Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing to dislike

    Pleasant room , staff helpful and polite

    Stayed in March 2024

  • Reviewed: March 27, 2024

    7.0
    Good if you just need to be central for a night
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    Rather odd reception area and difficult to get breakfast if not included in the room price

    Location and valet parking although a bit pricey

    Stayed in February 2024

  • Reviewed: March 27, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Deluxe Room with King Bed
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    Fabulous location and great facilities

    Stayed in March 2024

  • Reviewed: March 25, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Deluxe Room with Two Double Beds
    • Stayed 1 night
    • Submitted from a mobile device

    It would be great if Netflix, Disney or some of the other channels were included in the price. The extra movie channel you offer is to expensive for one night.

    Room service is nice and easy with the kids Breakfast has a great choices always enjoy sitting in the booths . Great location very easy to get around the city.

    Stayed in March 2024

  • Reviewed: March 25, 2024

    7.0
    Centrally located, however will need to eat out for meals
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 6 nights
    • Submitted from a mobile device

    Restaurant meals, not value for money, overpriced for what you get. Room service meals were not tasty, taste like frozen pizza, overpriced. Long Corridors to rooms

    Location close to everything we needed Breakfast was enjoyable,

    Stayed in January 2024

  • Reviewed: March 23, 2024

    7.0
    Good
    • Business trip
    • Couple
    • Standard Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    No streaming to the Tv. The room was dusty.

    Great position

    Stayed in March 2024

  • Reviewed: March 23, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Junior Suite with King Bed
    • Stayed 3 nights
    • Submitted from a mobile device

    The fold out sofa couch was very uncomfortable and quite sunken in the middle. Our kids even found it incredibly uncomfortable. The main bed was very comfortable though. The foyer and reception appear very neat and professional, however, the halls and rooms seem a little outdated for the price.

    The breakfast was amazing! Staff were incredibly friendly. The location was convenient to access everywhere we needed to and most within walking distance. Check in and check out was easy process

    Stayed in March 2024

  • Reviewed: March 19, 2024

    8.0
    Good
    • Business trip
    • Solo traveler
    • Deluxe Room with Two Double Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    Some front desk staff very hard to understand strong accents from other countries and was not able to grasp basic questions

    The help from your front desk manager who changed my room for me at no cost as the first room had a shower over bath and I am elderly and can’t use

    Stayed in February 2024

  • Reviewed: March 18, 2024

    9.0
    Amazing
    • Leisure trip
    • Solo traveler
    • Accessible Room with King Bed
    • Stayed 3 nights

    nothing much you Gould not ask for a better stay

    Awesome room and very close to places l wanted to go and visit great location and friendly staff very helpful and the breakfast every morning was amazing check in and out very quick and would recommend this hotel to anyone interested in staying in Melbourne

    Stayed in March 2024

  • Reviewed: March 17, 2024

    8.0
    Great central location in Melbourne, clean and friendly!
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    The overnight parking was difficult to find and confusing. But they upgraded our parking to valet to fix this issue.

    Great location, clean and friendly. Staff service is great and helpful.

    Stayed in March 2024

  • Reviewed: March 14, 2024

    7.0
    Nice hotel, close to many places, comfortable
    • Leisure trip
    • Group
    • Deluxe Room with Two Double Beds
    • Stayed 1 night

    Clean, Beds very comfortable, nice facilities

    Stayed in March 2024

  • Reviewed: March 11, 2024

    8.0
    Very Good
    • Leisure trip
    • Group
    • Family Suite with One King Bed and Twin Beds
    • Stayed 2 nights

    From the time we arrived the staff went above and beyond to assist and answer all questions . Front of house and back of house staff were all courteous . thank you for an enjoyable stay.

    Stayed in March 2024

  • Reviewed: March 9, 2024

    8.0
    We loved the Novotel, ticked all our boxes
    • Family with young children
    • Deluxe Room with Two Double Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing. Would stay again

    Location was perfect. A family of 2 adults two kids 7 and 11. We were thoughtfully allocated a room only a few metres from the pool where the kids spent hours. We stayed for 1 night and as we arrived late ordered room service. Excellent! Arrived quickly and was delicious and well priced. We had the buffet breakfast included with so many choices!

    Stayed in March 2024

  • Reviewed: March 6, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Junior Suite with King Bed
    • Stayed 1 night
    • Submitted from a mobile device

    Average breakfast & terrible parking

    Convenient location

    Stayed in February 2024

  • Reviewed: March 5, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Deluxe Room with Two Double Beds
    • Stayed 1 night
    • Submitted from a mobile device

    The size of the beds, queen beds would have been better.

    The breakfast was great, and the staff working were really friendly and attentive

    Stayed in March 2024

  • Reviewed: March 5, 2024

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Standard Queen Room
    • Stayed 1 night

    Room service didn't get my breakfast order even though I called it in the night prior as per requirements. Called in AM when bfast didn't arrive to be told "sorry, we didn't get your order". No attempt to compensate or sort another bfast. No customer service from room service staff or reception. The staff can do better !

    Great location and comfy bed; clean and simple room that met needs;

    Stayed in March 2024

  • Reviewed: March 2, 2024

    7.0
    Could be better for the price
    • Leisure trip
    • Solo traveler
    • Standard Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    The wifi in room 805 was very slow and the hand rail in the bathroom came out of the socket and the hand towel would end up on the floor.

    The breakfast is always good

    Stayed in March 2024

  • Reviewed: February 29, 2024

    7.0
    Good location, shame checkin staff can’t read a computer booking screen.
    • Business trip
    • Solo traveler
    • Standard Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    The property charged me again after booking through Bookings.com and the funds already being withdrawn from credit card. Plus took an additional $100 for potential breakages. If a person checks in at 11pm at night and checks out before 10am do you think a business traveller is going to have time to party in a room?

    Central to Melbourne CBD

    Stayed in February 2024

  • Reviewed: February 28, 2024

    9.0
    Would stay again for convenience.
    • Leisure trip
    • Family with young children
    • Standard Queen Room
    • Stayed 1 night

    Probably a little overpriced for the room but that was due to PINK concert which we attended. Only real dislike was the in- room menu. If you are getting back late at night and looking for a hot snack, the menu becomes reduced and and barely anything good is available on it. (We ended up having to order from UBER eats).

    Its a great location for shopping or getting on a tram to venture around. Heated Pool (although we forgot our gear to swim). Clean and tidy.

    Stayed in February 2024

  • Reviewed: February 25, 2024

    7.0
    Good
    • Leisure trip
    • Travelers with friends
    • Deluxe Room with Two Double Beds
    • Stayed 1 night
    • Submitted from a mobile device

    I was annoyed that I was almost charged for parking when it clearly stated in my booking information that it was included, and that 1pm checkout was also included, which was the selling point to booking this hotel. However we were told 11am when we got there. If it’s not included, don’t advertise it as included.

    It was clean and comfortable

    Stayed in February 2024

  • Reviewed: February 25, 2024

    9.0
    Wonderful
    • Business trip
    • Solo traveler
    • Standard Queen Room
    • Stayed 3 nights
    • Submitted from a mobile device

    No bath available.

    Stayed in February 2024

  • Reviewed: February 25, 2024

    9.0
    Enjoyable
    • Leisure trip
    • Family with young children
    • Junior Suite with King Bed
    • Stayed 1 night
    • Submitted from a mobile device

    Our car got scratched by the porter

    Location

    Stayed in February 2024

  • Reviewed: February 24, 2024

    8.0
    Great location, ok rooms
    • Group
    • Standard Queen Room
    • Stayed 2 nights
    • Submitted from a mobile device

    A little bit tired looking in the rooms

    Location

    Stayed in January 2024

  • Reviewed: February 22, 2024

    9.0
    Great location to shops, tennis and transport, friendly concierge to greet you
    • Leisure trip
    • Family with young children
    • Junior Suite with King Bed
    • Stayed 4 nights
    • Submitted from a mobile device

    We asked for our TV to be fixed. Staff came and advised they would report the problem but we didn’t get any assistance after that. We couldn’t get any channels which was frustrating as we were staying there over the tennis period in January

    The location and room type was great

    Stayed in January 2024

Showing 1 - 25

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