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420 Queen Street, Brisbane CBD, 4000 Brisbane, Australia
18 April 2016
눉I had lost my wallet so didn't have my own credit card to provide as security when checking in. My wife used her credit card to make the booking and I ensured I had the physical card with me when I arrived. This was not acceptable unless we obtained written approval from my wife who was back home with the kids and out and about for the night. I offered my passport and cash which was not accepted. Staff did not handle well, travellers are often tired and stressed and this was not a nice situation for me. Then I was told we could not cancel the booking (but they were happy to charge her credit card for this without written authority!!). So instead of checking in at 6pm and having a shower before my dinner, I went to dinner and my wife was able to provide the written authority at about 9pm and I checked in after dinner at 1am.... The room and stay was nice. Just a little more sympathy would have been nice instead of a hard line company policy of NO CREDIT CARD, NO STAY.
눇Crisp and clean room.
16 April 2016
눉Myself and my guests were bustled out of the apartment at 9:50pm with no prior warning in the paperwork or at the front desk.
눇Great value for a great location. Nice sized balcony.
14 April 2016
눉The room was dirty no river veiws as promised the stereo didnt work we didnt have water for one whole day the dryer was really noisey the xarpets were filthy! Reception was rude
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