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Yulara Drive, Yulara, 0872 Ayers Rock, Australia
February 28, 2015
눉Unfriendly staff, very poor customer service. We booked a double room via Booking.com but on arrival were given a dorm for 4 ppl (2 bunk beds). On returning to Reception and re-establishing that we'd booked a double room (we're a married couple), we were met with blank stares and told that this was the fault of Booking.com who had requested the dorm, even though I had an email confirmation clearly stating a double room. No suggestions of alternatives were offered, no apologies. All they kept saying was that it was between us and Booking.com. When we reasoned with them and asked to be given a double room instead, they offered us the opportunity to pay for an upgrade (thanks for that). Again, we had to request and argue with them that this was certainly not our fault, as our booking was for a double room and asked that they honour that. Eventually they agreed and gave us the room, but for such a big establishment, we were very surprised at the lack of customer service, apology and general problem-solving skills. We appreciate that there was a glitch in the booking, but they could have handled this a lot better and should have been able to deal with this without transferring all the stress to us. As an aside, we spoke to 3 members of staff, all of whom were fairly unimpressive. Hotel itself is fine - huge place, slightly sterile.
February 16, 2015
눉We didn't like the fact to have to pay extra for Wi-fi.
눇Thepersonal were really friendly and nice we us and they help us with everything. The rooms and the facilities were good.
February 26, 2015
눇This is a backpackers-style accommodation (for the cheaper price) and it was amazing! Everything was clean, the staff were friendly, and it had the most restaurants and (only) pub on the premises. There was even live music most nights. It had one of the better lookouts for Uluru and Kata Tjuta, where we saw some spectacular sunsets. This is the place you must stay!
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