Price of the buffet was excessive, although it was really a seafood buffet and our family doesnt eat Seafood so we paid a premium unnecessarily. The meal was actually significantly higher than the accommodation so I guess thats what didnt make sense to us.

Hotel looks amazing, high quality and very impressive from the entrance to the rooms. Staff were helpful and the pool was excellent. Kids really loved the pool and it wasnt too crowded even during school holidays thankfully.

Stayed in April 2024

No entertainment

Space Pool Beds and linen

Stayed in April 2024

Room very big and excellent

Stayed in April 2024

The lighting in the bathroom was very dim, it would be an advantage to have an option for brighter lighting. The spa bath jets had not been cleaned / flushed out with appropriate cleaning products. As a result of this procedure not being done, scum and obviously residue from previous guests dead skin cells and bodily oils etc had built up in the jets, when I emptied the bath the bathtub was when I discovered the problem. It is essential that spa baths are cleaned and maintained to ensure that hygiene is maintained.

The staff were very attentive and professional.

Stayed in April 2024

Couldn’t walk up to the downstairs bar to order a drink. There were (on occasions) not enough seating and/or not enough staff to take drinks orders.

Very professional staff and very friendly Beautiful room Elegant foyer

Stayed in April 2024

It was my husbands birthday and our wedding anniversary, which was mentioned when we made the booking. We received a lovely piece of birthday cake ; it would have been nice to receive some champagne to go with it. Just a thought. We did however receive a voucher for drinks at the bar.

Everything was beautiful , service top notch and accommodating. The only thing is when we checked in, we missed out on our "welcome drinks". We had to go and park our car and when we came back to finalise the checking in process, this went amiss. No biggie, but thought it would have been nice to receive. All in al a great experience.

Stayed in April 2024

Excellent location, great facilities

Stayed in March 2024

As mentioned above a door to the bathroom was an issue for me as there wasn't one, just an opening to the vanity bench and a door into toilet and shower cubicle. One would still need to exit shower cubicle to dry and dress, and the toilet was not far from bed either making privacy a major issue.

The room was excellent, though I would have preferred a door into the bathroom as there wasn't one, clearly a privacy issue.

Stayed in March 2024

Wasn't told of the bond prior. So after travelling got stuck trying to get that together as I didn't get paid until the next day. Wasn't given an access key when first checking in so got stuck in the 18 and over first floor. The bond than doesn't get refunded for 3-5 business day. We were put in a room (302) with an awful window outlook and a noisy generator or chimney outside. (Really affected the sleep).

The pool was stunning. The bedroom was divine as was the spa ensuite. Food delicious. Staff were friendly and polite.

Stayed in April 2024

Pool was very cold! It's beautiful but unheated. If it was a little warmer I would have been in heaven.

Rooms were gorgeous and the bed was one of the most comfortable I've ever stayed in. Lobby facilities and breakfast buffet were very lush.

Stayed in April 2024

The pillows were like flat pancakes!!!!

Very relaxing!!! Quiet. Loved the adults only pool section. Hotel had everything I needed. Very comfortable

Stayed in April 2024

starting to show its age....

Excellent property in a good position

Stayed in March 2024

Sand in the pool. Didn't know breakfast was included. Cocktails can be presented better. Also, whiskey in a plastic tumbler (I know, safety reasons haha)

Suite was amazing, really top tier stuff, as was the pool and all the staff. Drinks and location was incredible. Massage was fantastic as well. Love the classiness and the regal ambience of the entire resort.

Stayed in April 2024

Very fancy, amazing breakfast

Stayed in April 2024

Everything

Stayed in April 2024

Facilities needs maintenance

Good

Stayed in April 2024

Great facilities

Stayed in April 2024

Bring a jumper! The corridors are freezing.

I liked the older style rooms with the rustic furniture style. If you love a modern hotel room it’s not for you as the furniture is quite tired and in need of TLC.

Stayed in March 2024

We loved everything. Clean, absolutely stunning interior, comfortable beds, and quiet. Super happy. Special mention to Jimmy at breakfast who was outstanding with his friendliness and service

Stayed in April 2024

The location is a little odd. Public transport options are limited and it’s a long drive to the airport.

Nice staff, great breakfast.

Stayed in March 2024

This stay was 100% better than our last experience when it was called Versace. We swore we would never stay again while it was owned by Versace so we thought now it was the Imperial we would give it another try. The rooms were clean and tidy but very tired looking (when we stayed last time the room was filthy). I found the beds quite hard and I woke up sore every morning. The staff were beautiful and helpful from check in to cleaning to restaurants. Check in and out was very slow.

This stay was 100% better than our last experience when it was called Versace. We swore we would never stay again while it was owned by Versace so we thought now it was the Imperial we would give it another try. The rooms were clean and tidy but very tired looking (when we stayed last time the room was filthy). I found the beds quite hard and I woke up sore every morning. The staff were beautiful and helpful from check in to cleaning to restaurants. Check in and out was very slow

Stayed in March 2024

Location

Stayed in March 2024

Furniture could do with a refurbishment. A little old and room service food wasn’t 5 star, could do a much better menu.

Gorgeous property

Stayed in March 2024

This property is tired. Since Versace didn’t renew their operating licence the current operator has literally just renamed the hotel. Unfortunately they have made no effort to refurbish or replace the damaged or broken FF&E. Doors and furniture are chipped, tiles are missing, upholstery is torn. If I were Versace’s lawyers I would serve them a cease and desist letter to remove all the Versace branding because the upkeep is so non existent that it is actually having a negative impact on their brand. The imperial hotel’s owners haven’t even bothered to put a band aid on things, they’ve just stuck a cheap ‘imperial hotel’ sign on the front door and moved in and inherited what Versace didn’t want to take away. This was once a 6 star hotel and is now probably 3.5 star. Guests were walking barefoot through the lobby, having breakfast in their PJs in some instances but without any challenge or managerial pride to intervene. Far more high end options on the GC for the same price point in my opinion.

Lovely staff. Very friendly and helpful. Always smiling and welcoming. They were great.

Stayed in March 2024