Reviews of Palm Royale Cairns This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
7 - 11 Chester Court, 4870 Cairns, Australia
#22 of 73 hotels in Cairns
Guests' ChoiceReview Score
Based on 3150 hotel reviews
8.1Score breakdown
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Cleanliness
8.7
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Comfort
8.6
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Location
7.6
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Facilities
8.3
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Staff
8.7
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Value for money
8.8
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Free WiFi
7.2
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Reviewed: April 22, 2024
Judith
Australia83 Reviews4 helpful votes9.0“Clean and Comfortable”- • Family with young children
- • King Room with Pool View
- • Stayed 1 night
- • Submitted from a mobile device
Only one chair with inside table.
Clean, comfortable, good value for money. Great swimming pool.
Stayed in April 2024
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Reviewed: April 22, 2024
Natalie
Australia40 Reviews1 helpful vote9.0Wonderful- • Leisure trip
- • Family with young children
- • King Room with Pool View
- • Stayed 1 night
- • Submitted from a mobile device
That there wasn't secure car parking overnight
The staff was very helpful when we checked in and room was roomy. It was close to the airport parking that we had booked.
Stayed in April 2024
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Reviewed: April 19, 2024
Danish
Australia21 Reviews2 helpful votes8.0“Good location. Ideal for families on holiday.”- • Leisure trip
- • Family with young children
- • Family Room with Pool View
- • Stayed 2 nights
Maybe another lift to cover the area better. Quite a long walk to some rooms from the lift.
Good location. Close to a shopping centre. Nice design with good pool view.
Stayed in April 2024
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Reviewed: April 18, 2024
Buck
Australia4 Reviews9.0Wonderful- • Leisure trip
- • Family with young children
- • King Room with Pool View
- • Stayed 1 night
- • Submitted from a mobile device
Would have loved an extra/spare blanket but apart from that was very comfortable.
Fast and friendly service. Very well kept and clean hotel. Room was perfect and super conformable. Didn't get the chance to jump in the pool but looked very inviting. Will have to stay longer in the future.
Stayed in April 2024
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Reviewed: April 17, 2024
Margaret
Australia10 Reviews8.0“Served its purpose for one night”- • Leisure trip
- • Family with young children
- • King Room with Pool View
- • Stayed 1 night
The room had a stale smell of cigarette smoke and its a real shame of the location.
The pools were great, the room was nice and clean. Staff were really helpful. Well priced.
Stayed in April 2024
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Reviewed: April 17, 2024
Alan
United Kingdom5 Reviews7.0“Great hotel not so great location”- • Solo traveler
- • King Room with Pool View
- • Stayed 3 nights
- • Submitted from a mobile device
The location wasn’t the best there seemed to be a lot of down and outs around the area.
The space the cleanliness and the staff were great
Stayed in April 2024
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Reviewed: April 15, 2024
Emma
Australia4 Reviews8.0“We started for 2 days and reallt wanted our stay, we would definitely come back if we were in cairns.”- • Leisure trip
- • Couple
- • King Room with Pool View
- • Stayed 2 nights
- • Submitted from a mobile device
Could update bathrooms.
Great pool. Nice balcony. Comfy beds. Good ac.
Stayed in March 2024
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Reviewed: April 14, 2024
Victor
Canada46 Reviews8 helpful votes8.0“Serviceable budget motel”- • Leisure trip
- • Couple
- • Family Room with Pool View
- • Stayed 2 nights
Desk staff was not too friendly upon early arrival in the morning, just saying our room wouldn't be ready till 3 pm.
There is free parking on site. A good view of the pool and internal courtyard from the balcony. We were given a second attached room, with kitchenette but no air-conditioning, so we shut the connecting door. The motel is older, but is clean and serviceable.
Stayed in February 2024
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Reviewed: April 13, 2024
Michael
Australia5 Reviews9.0“The staff were incredibly helpful and let us store our bags there before and after checkout whilst we were off doing act”- • Leisure trip
- • Couple
- • King Room with Pool View
- • Stayed 2 nights
- • Submitted from a mobile device
That the only place to hang your towel was above the toilet, if there was a towel rack on the side wall or a couple of hooks on the back of the door then I would have given the place a 10/10.
It was absolutely beautiful, both pools were gorgeous and a great temperature, it was clean and very comfortable.
Stayed in April 2024
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Reviewed: April 10, 2024
Ann-maree
Australia1 review9.0Wonderful- • Leisure trip
- • Family with young children
- • Family Room with Pool View
- • Stayed 1 night
- • Submitted from a mobile device
Everything
Stayed in April 2024
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Reviewed: April 7, 2024
メルコ
Australia19 Reviews1 helpful vote9.0Wonderful- • Leisure trip
- • Group
- • Family Room with Pool View
- • Stayed 3 nights
- • Submitted from a mobile device
The front staff needs to be a little bit nicer to accommodate the travellers. Cant even say a good morning even we said first.
Clean swimming pool open until late. The cleaners were so great and kept nice and clean. Very convenient to travel and go shopping.
Stayed in April 2024
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Reviewed: April 4, 2024
Margaret
Australia1 review8.0“Convenient, clean and comfortable for a short stay”- • Leisure trip
- • Family with young children
- • Family Room with Pool View
- • Stayed 1 night
The only downside to the configuration of the room is that one single bed is directly in line with the AC and one bed is around a corner, so one child was cold and the other hot. But this really can't be helped.
The Palm Royale met our needs perfectly. The room had enough space for our family of 4 for one night. It was comfortable, the bathroom was new and clean and the location near the airport was convenient. The coffee and juice van across the road was super yummy too.
Stayed in March 2024
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Reviewed: April 4, 2024
Malwina
Netherlands12 Reviews8.0“Nice place”- • Leisure trip
- • Couple
- • King Room with Pool View
- • Stayed 2 nights
Horrible internet connection in the room, didn't check it in other parts of the hotel tho
Easy to find, I liked the plants and greenery in there, the stuff was friendly and knew the area to give some tips
Stayed in March 2024
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Reviewed: April 2, 2024
Abeyasekara
Australia5 Reviews7.0Good- • Leisure trip
- • Family with young children
- • King Room with Pool View
- • Stayed 1 night
- • Submitted from a mobile device
Location
Stayed in March 2024
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Reviewed: April 2, 2024
Hinrich
Australia10 Reviews8.0Very Good- • Leisure trip
- • Couple
- • King Room with Pool View
- • Stayed 5 nights
- • Submitted from a mobile device
Hotel amenities, balcony, and the view onto the pools. Shops and restaurants in walking distance.
Stayed in January 2024
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Reviewed: April 1, 2024
Lorelei
Australia16 Reviews7.0Good- • Leisure trip
- • Family with young children
- • King Room with Pool View
- • Stayed 1 night
- • Submitted from a mobile device
On street parking was not safe for that area and it was raining.
Nice comfy bed rooms clean & tidy
Stayed in January 2024
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Reviewed: March 31, 2024
Avril
United Kingdom9 Reviews9.0Wonderful- • Leisure trip
- • Solo traveler
- • King Room with Pool View
- • Stayed 3 nights
- • Submitted from a mobile device
Nothing
The room was lovely with a great view of the pool
Stayed in March 2024
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Reviewed: March 31, 2024
Ashley
Canada18 Reviews9.0“Family stay at Cairns”- • Leisure trip
- • Family with young children
- • Family Room with Pool View
- • Stayed 3 nights
- • Submitted from a mobile device
It is a bit away for central Cairns. We had a rental car so no issue but you will want transportation if staying here.
The pool was amazing. We requested a main floor room and it was great for the kids to have easy access to the pool.
Stayed in March 2024
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Reviewed: March 31, 2024
Michaela
Australia5 Reviews7.0“Tropical getaway”- • Leisure trip
- • Family with young children
- • Family Room with Pool View
- • Stayed 2 nights
- • Submitted from a mobile device
The traffic is noisy but it did not keep us awake or interfere with my family's sleep. The air-conditioner made a terrible high pitched sound that woke us up early in the morning, on two occasions.
Polite staff, beautiful pools, beautiful gardens, small shopping plaza across the road, 24 hour reception, nightly security patrols,towels and soaps replaced daily and the room tidied.
Stayed in March 2024
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Reviewed: March 31, 2024
Jim
Australia15 Reviews1 helpful vote8.0Very Good- • Leisure trip
- • Family with young children
- • King Room with Pool View
- • Stayed 1 night
- • Submitted from a mobile device
The room was well away from the lift
Well maintained older resort
Stayed in March 2024
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Reviewed: March 31, 2024
Ignisfatuus
Australia104 Reviews32 helpful votes7.0Good- • Leisure trip
- • Family with young children
- • King Room with Pool View
- • Stayed 1 night
- • Submitted from a mobile device
Not enough soap, shampoo and conditioner in the bahroom, (only 1 small tube of each were provided). No restaraunt on site. No screen on the bathroom window. The facility appears to be quite old and in need of renovation. Poor shower water pressure. No convenience stores, restaraunts in the immediate vicinity.
I think it is quite difficult to find good quality, reasonably priced accomodation in Cairns. But I tbought that this property was clean and also not too expensive for a one night stay while passing through. The room in which I stayed had been very well cleaned. The staff members were professional and helpful. The pool was larger than I had expected.
Stayed in March 2024
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Reviewed: March 30, 2024
Deanna
Australia1 review7.0Good- • Leisure trip
- • Couple
- • King Room with Pool View
- • Stayed 1 night
- • Submitted from a mobile device
Didn’t like where my room was there was too many trees in the way of the pool
Didn’t know there was a breakfast option
Stayed in March 2024
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Reviewed: March 26, 2024
Rebecca
New Zealand1 review8.0“Great place to stay overnight before flying out internationally the next day”- • Leisure trip
- • Couple
- • King Room with Pool View
- • Stayed 1 night
- • Submitted from a mobile device
I didn't find the air conditioning off switch until the morning.
Great pools. Nice bathroom. Close to the supermarket. Spacious room.
Stayed in March 2024
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Reviewed: March 26, 2024
Paul
United Kingdom12 Reviews8.0Very Good- • Leisure trip
- • Solo traveler
- • King Room with Pool View
- • Stayed 4 nights
- • Submitted from a mobile device
The distance into town
The room was spacious
Stayed in March 2024
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