Choose your preferred language. We speak English (UK) and 42 other languages.
Most often used by people in the United Kingdom
339 Pitt Street, Sydney CBD, 2000 Sydney, Australia
24 May 2016
눉The initial checkin. we arrived at 1pm and could not checkin till 3pm. I asked if we upgraded could we have a room straight away. After some consultation with the manager on duty yes we could. When taken to the room it was on the 2nd floor and the outlook was very depressing. I asked to change the room and they said yes we could but the room 512 was not available immediately. The would hasten up the cleaning and it would be made a priority to have us in very quickly. I said that now I had to leave the hotel for 2 hours so not to hurry I would be back at 3.pm. On my arrival back the room was not ready and we had to wait until 3.45. At this stage I demanded to speak to the manager. She was apologetic but I had to insist that this was not good enough and I could not believe we had been kept waiting for so long after I had firstly upgraded and then was told the room would be ready before I left for the city. I began to think I had been penalised for upgrading the room. The manager told me that I had asked for a room as far from the elevator as possible! Of course I had not requested this, why would I possibly ask for that. My request was a room with a window and not an internal view, I had not mentioned the elevator at all. So it was a debacle and it seemed that no one knew what they were doing!!! The rest of the stay was very pleasant from the restaurant staff at breakfast to the bar staff in the evening and the Porters. We always stay at the Westin and I am not sure if we will stay at the Primus again, I will have to see. Regards, Prue Edwards.
23 May 2016
눉Check-in took a long time. Some confusion when I arrived before husband about access to room, even though I had printed out the booking sheet and showed identity. No newspaper in the morning when requested; only bill Staff over-anxious when I wandered around foyer to view the decor
눇As an interior designer, found the décor of the previously Water Board building very interesting Good location and value
22 May 2016
눉Breakfast very expensive.
눇Staff friendly and helpful. Excellent location, rooms clean and comfortable
We've negotiated with thousands of hotels to get the very best deals. We call them Secret Deals and they only last for a limited time.
You can get these deals for free by subscribing to our newsletters. You can even choose your favourite destinations to receive personalised deals.
Get started now by entering your email address. We'll instantly send you a link to our Deal Finder!
Don't worry – your email address is safe with us. We'll never share your private information and you can unsubscribe at any time.