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20 Park St, 2444 Port Macquarie, Australia
26 April 2015
눉We were mislead about the room that we had booked through bookings.com Their advertising said King Room, water views in a spacious room with kitchenette. When I rang to confirm booking I was told that we had received the booking at a very reduced rate and it did NOT include a kitchenette, we were required to pay an extra $20 per night for the kitchenette. The room was dirty, the floor was stained in several areas, one light shade was missing, several globes did not work, the bath was stained, the grout in the bathroom was mouldy, the door frame was broken and mouldy, the floor was dirty. The kitchenette consisted only of a microwave and toaster and no implements to use. We had to ask the cleaning staff for a sharp knife, a bowl to at least cook some scrambled eggs in and we bought our own coffee mugs. The terylene curtains were missing and could not be replaced as the rooms were due for refurbishment. We were very disappointed. I have yet to contact Bookings.com but I must say this, if Rydges wish to use that company as an agent, then they should be prepared to accept the booking as it was made. Don't blame the agent for misrepresentation and then make the client pay extra. Not at all happy. With the refurbishments the place will be lovely, but at the prices that are going to be charged and no more kitchenettes, we will most definitely not be back.
눇The location is excellent, the staff were friendly, and obliging
25 April 2015
눉In our room the AC was directly above the bed so on a hot night it was hard to leave it on and sleep.
눇Pool and river views are excellent and the koi carp are a nice touch. The restaurant is very nice.
21 April 2015
눉The building looked old.
눇Dinner was nice.
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