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24 Norbrik Drive, Bella Vista, 2153 Baulkham Hills, Australia
15 August 2016
눉Our room was booked months in advance, then confirmed the evening before at 6:51pm. When we arrived there were no 3 bedroom apartments left. They split up our family into a 2 & 1 bedroom apartment, told us they were next to each other but the were on the other side of the hotel. They gave our apartment to another family that had booked a 3 bedroom apartment after us (we know as they were part of our group) They told us first in best dressed on arrival - the others arrived first. Even though I confirmed that we would not arrive until 4pm in the confirmation call the evening before. They tried to sell it as we now had 2 kitchens - we didn't need 2 kitchens - we were 1 family? We needed the extra room that we paid for and had confirmed. They even tried to contact me in the room they allocated to the other family after they had checked me into 2 other rooms. We were told a manager would speak with us in the morning, there was an assistant manager on duty but would not get up from his desk to even speak with us. Told us to email them. He was barely 5 metres from us but did not give the courtesy to speak with us. Very disappointed with the level of customer service.
눇Cleanliness, although it should be as it has only recently opened.
14 August 2016
눉Shower pressure very low.
15 August 2016
눉I was taken to The hills lodge hotel last minute. which is nothing like an apartment with no cooking utilities, microwave or even a toaster. There is nothing worse than staying in hotel for 5 days of business travel. And no excuse for the late notice. Very disappointing. Also need to pay extra to use the gym. I would expect to pay half the price for such a change.
눇It's very homely
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