Loved everything about this hotel. Nothing to complain about.

Loved everything about this hotel! The staff are incredible. They are so friendly and make you feel at home. The pool is fantastic and could always get a lounge chair to lie on at any time of day. The breakfast was probably the best hotel breakfast I've ever had and the lunch and dinner is also the best in Palm Cove. The signature inclusions were also a fantastic touch including the sunrise yoga (which is between the palms!), the sorbet by the pool and the canapes and punch at 5pm. They think of everything!!

Stayed in April 2024

Could do with some shad over the pool

Great attention to detail and service. Poolside butler and sorbet. Amazing a la carte breakfast with a view.

Stayed in March 2024

Can’t believe that I’m saying this, but the pool was too warm.

Very clean Staff and Management were excellent. Nothing was too much trouble.

Stayed in January 2024

Nothing

Service and friendliness of staff. Restaurant location and quality of food. Warm pool and spa. Cocktail making class. Quality bikes for use.

Stayed in September 2023

The food was average and in some cases poor, it was over priced for what it was. It was also a bit scruffy, claims to be the second best luxury hotel in Australia but large stains on the carpet when you go in doesn't set a great first impression, also the bedroom didn't feel particulary clean.

Great added extras, e.g. cocktail making, wine tasting and wonderful staff who genuinely wanted you to get the best from your stay. Lovely view from the beach facing room.

Stayed in September 2023

I was quite disappointed to arrive and not have our bags taken to the room. In fact, staff watched my partner make three trips without an offer of a porter. I understand this to be very unusual and all across the week, this small thing was more than rectified.

I loved Cedric and Michelle, no request was too much and all requests were met with a genuine desire to create a perfect experience. I loved that the wait staff were willing to learn how to make my daughters coffee, despite it being a little obscure. I also really enjoyed that The Reef House is adults only, the location is perfect.

Stayed in August 2023

The Reef House is a beautiful property, well maintained and extremely comfortable

Stayed in August 2023

At least one other meal to be included for what the cost of the stay was. My shower stall door was a bit outdated, but I'm really reaching to think of something I didn't like, as this stay was great.

the breakfast was delicious, I enjoyed the granola bowl every morning. The location was great, across from the ocean and the sunday market was a bonus. The pools were beautiful and never over crowded. The laundry room was easy to use and the staff were extremely helpful, polite, and went above and beyond to make my stay comfortable.

Stayed in July 2023

There was nothing we didn’t like

Everything

Stayed in June 2023

booking specifics so a repeat client can be confident that the room they think they will occupy is the room allocated

staff

Stayed in March 2023

Staff really looked after us. Located right across the road from the beach. Excellent restaurant with view over the water.

Stayed in September 2022

Nothing really

The staff were approachable, helpful and friendly. Complimentary sorbet around the pool , punch and canopies in the bar daily were such an unexpected surprise as were the chocolates and bubbles on arrival. Our holiday was the highlight of the last couple of years. We escaped unseasonal cold, rainy Sydney for 33 degree days and sunshine. We are definitely rebooking !

Stayed in September 2022

Fantastic service, beautiful interior, amazing views, great restaurant and relaxing atmosphere.

Stayed in September 2022

dinner was a 2 course meal which was beautiful but for us too much food.

brilliant location and one of the best spots in Palm Cove to breakfast and dine with a stunning outlook. They cater to your every need and then some. Service is impeccable. Daily canap

Stayed in August 2022

loved the location

Stayed in August 2022

Having to ring for our room to be serviced every day. Otherwise, couldn't fault anything

Loved everything. The property is beautiful, all the staff are superb, friendly and very helpful. Nothing is too much trouble. Big thanks to Joel, restaurant manager, for finding us a table when they were full!

Stayed in August 2022

the location and the ambience.

Stayed in July 2022

Not applicable

Lovely staff

Stayed in July 2022

Everyone and every aspect of this beautiful Reef House

Stayed in June 2022

Terracotta tiles a bit grubby in bathroom and near sink. I think it’s just ground in so probably a mop wouldn’t get rid of it. Not enough places to hang wet bathers and towels. Need a couple of hooks

Perfect location. Delicious choices for breakfast. Outstanding service by all staff.

Stayed in June 2022

The staff here are incredible, so helpful and friendly. Spacious rooms with great amenities. They have so many complimentary services for guests to enjoy, including cocktail classes!

Stayed in June 2022

Everything was wonderful. The staff are lovely people, lots of different stories and backgrounds that contribute to the unique experience. The inclusions are fabulous, the pools and the pool menu feel like paradise in the tropics. We were on our honeymoon and thoroughly spoiled. Would love to return.

Stayed in June 2022

Ambience, tradition and location

Stayed in May 2022

EXCEPTIONAL SERVICE

Stayed in May 2022

can’t think of anything

the pools. the staff. the food…..

Stayed in May 2022