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1483 Gold Coast Highway, Palm Beach, Palm Beach, 4221 Gold Coast, Australia
August 15, 2016
눉It was so hard to find someone at the reception at the weekend, because they only worked from 9 to 10:30 in the morning. We arrived a day later than we planned while booking and we had informed the hotel of it, but there was no reply. When we got to the hotel, there's no one at the reception and we didn't know what to do until we made contact using the intercom, and then we knew the key was left in the safe box. We had a bit of panic anyway. The location isn't very good if you mainly want to go to Surfers Paradise because it takes you a bus ride and a tram ride, about 45 minutes, to get there. Luckily, it's so close to the bus stop and the airport. Yet there isn't a convenience store or a restaurant around the hotel, so we needed to buy things and eat somewhere else. But it won't be a problem if you are driving. However, we had booked a Southern Cross Tour to Tambourine Mountain and the company couldn't pick us up since we're too far away; they don't pick up people from Palm Beach. The scuba diving company refused to pick us up because of the location too.
눇The room was quite spacious and there was everything we needed in the kitchen. And it's close to the beach and the views were great, except that there was some construction work going on nearby.
August 8, 2016
눉Didn't get the room we wanted with 2 single beds so had to request a roll away with and extra mattress
눇Close to beach and public transport
August 9, 2016
눉We were not notified that the facilities were out of order such as the pool and spa. I paid extra for an Ocean view apartment and was put on the bottom floor without any view which ruined our stay from the very beginning. The check in staff was very un-inviting. There were no face washers in the room, The bathrooms were absolutely terrible and un-hygenic, The bed was like sleeping on a rock. We were also advised for future bookings to contact The Regency directly. I would never stay there again.
눇The location on the Gold Coast was great
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