Car park was very handy but need to make sure you are warned about the height restriction!!! Although the room was well presented and clean it was very small. The sliding bathroom door didn’t close properly which wasn’t great when sharing a twin room!! The shower worked well but did smell very drainy as if it hadn’t been used in a while.

Good location for the city centre. Car park next door. Lovely bar Ava’s. Loved all the historical features and connections to ‘on the Beach’ and also the architect.

Stayed in April 2024

A lot of time waiting at check-in desk.

Great central location, reasonable prices for standard of rooms. Tea/coffee facilities in room. Nice tolietries

Stayed in February 2024

The elevator card didn’t work at first, walked up 6 levels with heavy bag bags

Location was good, clean, I loved the historic vibe on each level

Stayed in February 2024

Bathroom could do with a thorough clean

Great location and great breakfast

Stayed in April 2024

Leaving

Great location spacious room comfortable bed top bar

Stayed in March 2024

The bed was 2 in one very uncomfortable when you rolled into the middle as the best slanted slightly so would feel like ya gonna fall down hole

Location was amazing, staff was great and the noise was to a minimum

Stayed in April 2024

Room was a little pokey and quite cold

Shan on the front desk was wonderful. Live the shampoo, conditioner, soap and lotions. Very lovely.

Stayed in April 2024

Air conditioner didn't work for heating and controls very confusing.

Great location to suit our needs, Staff very friendly and helpful, Room was good but bathroom a little small.

Stayed in April 2024

The reception Minnie was not very friendly when I first checked in. She didn't warn me about a credit card fee and it was a bit significant after I had swiped my card. She didn't even apologize or was friendly about it or smiled. Had I known there was a fee, I would've paid in cash or use debit. It's a courtesy to let your guests know about the total charge or be nice about it.

The location was excellent. It was close to lots of public transport and shops. Breakfast was decent and filling.

Stayed in April 2024

Shared door and noisy neighbours

Location

Stayed in April 2024

The room was on the small side.

Perfect location, clean, comfortable and very friendly and helpful staff.

Stayed in April 2024

There was a tear in the base sheet on one of the beds (about 25 cm long). We asked at the front counter for the sheet to be replaced by housekeeping and it was not. We rang house keeping and asked them to change it and they did not. It was only, 24 hours later, when I went to the front counter, that the matter was promptly actioned. Overall we loved it at this hotel, but there appeared to be one staff member who was failing at their job. When we told them that the sheet was torn, she offered us complementary breakfast the following day. When we went to check out we were then charged for this breakfast.

This was a special trip. I was bringing mm to Melbourne for her 80th birthday. The hotel made it so special, with special cakes and flowers on arrival. We were so touched, and it really made the trip magic.

Stayed in April 2024

Nothing I’d stay again

Professional staff so kind and helpful Our room was lovely and comfortable and breakfast was lovely

Stayed in April 2024

Air conditioning noisy

Location and full of charm

Stayed in April 2024

Showers are small and over a bath which is a bit of a safety issue.

Close to transport and nightlife.

Stayed in April 2024

Excellent hotel and my go to in Melbourne. Staff are lovely.

Stayed in April 2024

Immediate attention to details was missing. However, the service recovery was good

Location

Stayed in March 2024

Breakfast

Location to Southbank

Stayed in March 2024

The hot water took too long to come.. had to waste a lot of water to get the hot waterflowing in room 217

The location for the price is amazing

Stayed in April 2024

Quite a wait at reception to check in. Room was near a noisy exterior fan - thankfully we had ear plugs. Many of the breakfast items were running low at 9.30am - but they were eventually refilled.

Great location and professional staff. Beds and pillows comfortable. Breakfast with good variety. Appreciated the free Spritz at Ava's bar. The old section of the hotel is stunning.

Stayed in April 2024

Only thing I would say was room was small and the bathroom door didnt close properly.

The hotel was in a great location right by the train station. Breakfast was fabulous..with lots of choices. Very clean and comfortable. Given 4x free drink vouchers for onsite bar.

Stayed in April 2024

Because of the Grand Prix I thought the price was inflated.

Clean, tidy and convenient. The concierge was excellent and friendly.

Stayed in March 2024

Really like the vibe and facilities of the hotel. The staff was amazing, very cooperative and helpful.

Stayed in April 2024

Tv didn’t really work properly (not that we really bothered watching tv) and the sensor light in the bathroom was a bit much in the middle of the night

Very comfortable room, excellent location, staff were really helpful

Stayed in March 2024