68 Market Street, Sydney CBD, 2000 Sydney, Australia
#109 of 326 hotels in Sydney
Guests' ChoiceBased on 3025 hotel reviews
8.2Cleanliness
8.8
Comfort
8.9
Location
9.5
Facilities
8.3
Staff
8.7
Value for money
7.9
Free WiFi
8.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 22 April 2024
Elisabeth
AustraliaGreat location. Tidy and clean.
Stayed in April 2024
Reviewed: 22 April 2024
Korin
New ZealandLocation was awesome
Stayed in April 2024
Reviewed: 20 April 2024
Jade
New ZealandN/a
Clean, tidy and comfortable rooms. The gym and pool facilities were excellent and the coffee was perfect. We absolutely loved the location too!
Stayed in April 2024
Reviewed: 20 April 2024
Sau
United KingdomRoom was way to hot to sleep in even tho I keep turning it down to 19c it still kept it at 23c, very uncomfortable but was rectify when complaint to front desk. Having to take 2 different lifts to get to the room was tiring.
Front desk staff very friendly and efficient, I had a problem with my room which it got sorted very promptly. Pool was nice and the location was great.
Stayed in April 2024
Reviewed: 14 April 2024
Anthony
AustraliaGreat Location Large Rooms Nice pool area
Stayed in April 2024
Reviewed: 13 April 2024
Pengchao
AustraliaNeed to ensure all consumables sufficient such as Tissues, shower gel etc
Great location
Stayed in April 2024
Reviewed: 13 April 2024
Angela
AustraliaEverything
Stayed in April 2024
Reviewed: 13 April 2024
Vanessa
AustraliaUnfortunately we had a bad experience in our breakfast time. The food was good but the service of the cook (lady) in the egg/omelet station was not. The lady asked as what we ordered, we told her 3 times and we gave up on the forth time she asked and instead we asked 2 poached eggs instead but only got one.
We had the best comfortable room we ever stayed. The bed was the most comfiest, we slept like a baby.
Stayed in April 2024
Reviewed: 10 April 2024
Kim
AustraliaThe poor staff are run off their feet and do not have the skills for a 5 star hotel. Rates should be subsidised if they cannot provide quality service
Stayed in April 2024
Reviewed: 10 April 2024
Ewen
United KingdomGreat central location in Sydney, close to trains from the airport and in the middle of the transport networks to easily get around Sydney. The breakfast buffet was excellent with a lot of choices to ensure a good variation during our stay.
Stayed in April 2024
Reviewed: 8 April 2024
Renee
AustraliaThe room was freezing. I had someone come and fixed on one night and then the next day went back to the same. Felt like staying in a fridge!
Location is great, facilities were also good
Stayed in April 2024
Reviewed: 7 April 2024
Sarah
AustraliaPrice. Breakfast should be included or a much reduced price for guests
Facilities and location
Stayed in April 2024
Reviewed: 2 April 2024
Kim
AustraliaWe got a room with a view of the next building’s roof (we were room 1122). It didn’t make for an enjoyable vista. Also the pillows were very soft and need updating.
The staff were friendly and helpful. Good location.
Stayed in April 2024
Reviewed: 1 April 2024
Susan
United StatesI booked here because there is an outdoor pool. It was closed 2 of the 9 days of my stay.
Stayed in March 2024
Reviewed: 1 April 2024
Harrison
AustraliaRooms a bit dated
Good location, not too flash. Nice lobby bar area.
Stayed in March 2024
Reviewed: 30 March 2024
Christina
New ZealandPool not open - yet again! Alternative pool was horrible.
Good location
Stayed in March 2024
Reviewed: 30 March 2024
Anthony
United KingdomSmall double beds
Stayed in March 2024
Reviewed: 28 March 2024
Tracey
United KingdomThe swimming pool was not heated so unable to use this, there is no pool bar, the ladies sauna and changing room needs updating, the mens is better.
the rooms are very large, there is a bath, there is a large comfortable bed, it is very nice and clean.
Stayed in March 2024
Reviewed: 28 March 2024
Tatiana
AustraliaVery comfortable bedding. Excellent location. Very helpful concierge guys on the ground floor.
Stayed in March 2024
Reviewed: 25 March 2024
Eva
Australiathe beds were too soft for our liking - personal preference..
location is amazing. train stations and light rails are close. was greeted at the door most times. pillow menu. i have stayed here multiple times and always enjoy my stay.
Stayed in March 2024
Reviewed: 24 March 2024
John
AustraliaOnly sachets of coffee
Style and character, concierge very helpful, beds very comfortable
Stayed in March 2024
Reviewed: 22 March 2024
Andrew
AustraliaAccess into the hotel from the street is not ideal, and the lifts were not operating well, so lengthy waits & use of stairs was required.
The bed was very comfortable and the room offering was great.
Stayed in March 2024
Reviewed: 21 March 2024
Helen
AustraliaNothing
The location is wonderful. Walking distance everywhere. We woke up each morning, walked down to circular Quay and back. The breakfast was great. We had cocktails in the bar and dinner as well. The beds were very comfortable.
Stayed in March 2024
Reviewed: 19 March 2024
Heather
AustraliaIt’s slightly dated, the bathroom looks dated and the television unit looks dated.
It was nicely set out, comfortable and great view.
Stayed in March 2024
Saint-Maurice-de-Tavernole, France
Eureka Springs, USA
Korbielów, Poland
Predeal, Romania
Malmö/Sturup, Sweden
Toronto, Canada
Ceriale, Italy
Kampot, Cambodia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content