100 Murray Street, Sydney CBD, 2009 Sydney, Australia
#165 of 324 hotels in Sydney
Guests' ChoiceBased on 6941 hotel reviews
8.0Cleanliness
8.4
Comfort
8.5
Location
9.0
Facilities
8.1
Staff
8.7
Value for money
7.7
Free WiFi
7.7
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End of dialog contentReviewed: 24 April 2024
John
AustraliaAir conditioning in the room could be better Consider parking and accomodation packages
Front of house staff and concierge staff were brilliant, awesome customer service. Breakfast selection was excellent Access to light rail right at the front of the hotel to access all the city was brilliant
Stayed in April 2024
Reviewed: 23 April 2024
Denise
AustraliaYou have to pay for internet if you want to stream channels etc we didn't as it's $10 for 24 hours and thought it would have been included especially at the cost already paid for the room. Also the lifts ....there are 4 and when checking out/in especially you can wait up to 20 mins to get in one due to the acuity. Parking if the car park is full you have to park at Wilson car parking next door and height can go as low as 1.7m in places so check the size of your vehicle before hand.
The food was amazing for breakfast and the staff were very friendly. The bed was comfortable and the room was quiet with an amazing view of the harbour.
Stayed in April 2024
Reviewed: 23 April 2024
Rene
AustraliaGym and pool area felt a little lack lustre. The gym had no treadmill which was working and only Peleton bikes which are hard to figure out - you need to register etc - just a pain.
Food and restuarant was great! Room was great!
Stayed in April 2024
Reviewed: 22 April 2024
Kate
AustraliaLocation
Stayed in April 2024
Reviewed: 22 April 2024
Danielle
AustraliaPillows were a bit too firm for my liking but that’s me. Bathroom in the room could benefit from a little updating. Looking a bit old.
Location Friendly staff Value for money
Stayed in April 2024
Reviewed: 22 April 2024
Rosanne
AustraliaConvenient location to the harbour and city
Stayed in April 2024
Reviewed: 22 April 2024
Todd
Australialocation dinner was amazing
Stayed in April 2024
Reviewed: 22 April 2024
Nguyen
AustraliaThe pillows are quite high for me. Should have some thinner.
Stayed in April 2024
Reviewed: 21 April 2024
Shilpa
United Stateshotel breakfast was good and rooms were nice clean. front desk treatment was very disappointing. our flight reached early and I had requested early check in 2 weeks before. when we reached they said wait for an hr and the room will be ready. I waited for 1 and 1/2 hr and after that they told the room is not ready and just use concierge and we will check in at 3 pm. I was traveling with kids and flight was 15 hrs. not happy with overall how they handled the situation.
Stayed in April 2024
Reviewed: 21 April 2024
Samuel
Australiaroom cleanliness needs to be improved, The dust on top of the picture frame in the bathroom was caked in dust, very obvious miss, as the frame is at eye level.
Stayed in April 2024
Reviewed: 21 April 2024
Natasha
New ZealandWhen we arrived we felt reception was understaffed to cope with the high volume of people checking in. Check in was therefore rushed.
A good sized room with a good view of the harbour. Great location and an easy walk to restaurants and bars.
Stayed in April 2024
Reviewed: 20 April 2024
Michaela
AustraliaI felt the room was very basic therefore I would never return at $350 a night.
Stayed in April 2024
Reviewed: 20 April 2024
Alastair
AustraliaA number of items of gym equipment were broken. The restaurant was expensive for what it was and the cafe was an afterthought
The hotel is well located and has cafe and restaurant on site. There is also an indoor and outdoor gym and a small pool. The room was large enough and all normal facilities were there
Stayed in April 2024
Reviewed: 20 April 2024
Kristen
AustraliaThe air conditioning wouldn’t work because the filter was SO blocked like they haven’t been serviced in forever (my husband is an aircon tech and checked the filter). The room wasn’t clean at check in. There was scum build up on and around the shower head and someones used ear buds under the bed.
The pool, bar and restaurant area are all great. The facilities outside the room were all clean and great.
Stayed in April 2024
Reviewed: 19 April 2024
Tsitsi
AustraliaThe rooms were not as clean
Value for money and good location. Friendly staff too!
Stayed in April 2024
Reviewed: 19 April 2024
Gavin
AustraliaBar closed at 10pm, would have been nice to have a quiet drink after the show we went to before we went to our room
Stayed in March 2024
Reviewed: 19 April 2024
Helen
Australiaroom, view and facilities
Stayed in January 2024
Reviewed: 18 April 2024
Sam
AustraliaThere wasn’t anything about the property we disliked, unfortunate timing of the construction on the harbour but that’s not anything to fault about the property
Location, terrace bar and good food for kids
Stayed in January 2024
Reviewed: 18 April 2024
Tiffany
AustraliaIron was rubbish
Close to theatre
Stayed in March 2024
Reviewed: 18 April 2024
Gwyneth
United KingdomGreat location
Stayed in April 2024
Reviewed: 18 April 2024
Helen
AustraliaThe accomodation is a tad tired and could have been a bit cleaner eg the floor needed a good vacuum.Did not like the quality of the breakfast bar. Parking too expensive.
Location is central and happy helpful staff.
Stayed in April 2024
Reviewed: 18 April 2024
Rhoderick
AustraliaNo complimentary water given.this is pretty basi. Even in a third world country there’s free or complimentary bottled water. Step up please!
Location..
Stayed in April 2024
Reviewed: 15 April 2024
Carol
AustraliaWent to eat dinner in the bar, 3 people using four tables and no room to sit, finally found a table near the lifts and asked staff could I get a chair which he responded I would have to go an ask at peoples tables and carry it myself!
Convenient, clean, location
Stayed in April 2024
Reviewed: 15 April 2024
Valerie
AustraliaPlease update your bathrooms Novotel. The days of having to take a giant step into the bath tub to have a shower are over! Get rid of the baths and put a shower in please. It's not only very difficult, slippery and so dangerous. Also there was yellow mould in the bathroom, mostly from old age I think!
Great location. Very good bar and great food there too. Comfortable bed.
Stayed in April 2024
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