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Cnr. Apex & Lovel Streets, 2780 Katoomba, Australia
12 May 2016
눉The waitress in the dining room was extremely rude. Our dinner arrived cold and when we advised her of this she said "that can't be right as I watched the chef plate it". She reluctantly took it away and brought it back slightly warmer. The Manager then explained to us that the plate that kept the food hot had broken hence the reason for our cold food. Also we had to check out one day early as I took sick, and we asked if it would be possible to get a refund on the night we had booked direct with the hotel. The receptionist said she would try to sell the room and get in touch with us within a couple of hours. To date we haven't heard anything from the hotel. Overall the staff seemed to think they were doing you a favour talking to you apart from the dining room Manager.
눇It was a very nice hotel, quite appropriate for the location.
10 May 2016
눇The room was awesome with a lovely view. The food was amazing.
3 May 2016
눉Rail over bath (I am over eighthy!)
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