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770 Esplanade, Mornington Victoria, 3931 Mornington, Australia
20 February 2016
17 February 2016
눉This is the first time I have felt at odds with the majority of reviewers. Unfortunately there were so many dampeners on our stay that the Royal just wasn't a great experience. For a start, the hotel is on quite a busy road, which the photos don't really show- there was traffic from early morning to night so having the balcony doors open wasn't restful. The Premium room was small, so that suitcases had to go on a shelf and there was little space to move around. There were cheapo synthetic covers on the doona (torn), overlaid by a sheet rather than a doona cover. Nasty! The King Suite looked great, but touches like the capsule coffee maker were useless because capsules weren't supplied. Staff (with the exception of the wonderful Jonathon) seemed disinterested. The breakfast hampers looked fabulous but the juice was low quality bottled, the breads stale, and the fruit unripe (it was a bit better on our second morning, still disappointing). The Royal sent one of those routine emails asking for feedback "to enable us to offer the ultimate experience whilst staying at The Royal Hotel." Perhaps they meant it; although I didn't even get an acknowledgement.
눇We booked the King Suite and a Premium room for 2 nights. The interior decorator has done a truly fabulous job: the rooms look as interesting as in the photos, and the King Suite was quite magnificent. The view over the bay is pretty special.
18 February 2016
눇Perfect area! Perfect service!
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