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Corner Ann & Roma Street, Brisbane CBD, 4000 Brisbane, Australia
3 May 2016
29 April 2016
눉I didn't realise that I had to pay money for them to hold until we checked out. We went to Brisbane on a tight budget and had to hand over our spending money. I also didn't know that you needed your room key to use the lift. I felt stupid when I told them their lifts weren't working.
눇We stayed there as it was close enough to the Lady Cilento Children's hospital. The staff went out of their way to ensure my daughter had a perfect stay despite the fact we were there for medical reasons and were back and forth from the hospital. Rooms were spotless, staff went out of their way for us. A very classy place to stay. Perfect.
2 May 2016
눉I was charged $12 to my credit card for a drink which I didn't consume in the room. A lady came to my room and asked whether I took any items from the bar, I said no. When I checked out, they told me I took a bottle of juice which cost $12 and I told them that I didn't. The lady didn't even check my room and told the counter man that I have taken a bottle of juice. The man told me that it's alright I don't have to pay but to my surprised, he charged it to my credit card without me signing !!! I only realized it when I received my credit card bill! This is too much !!! How how a hotel do such a thing!! It's day light robbery!!
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