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42 Ferny Avenue, Surfers' Paradise, 4217 Gold Coast, Australia
1 September 2015
눉1) First impression when I check in that staff are not pleasant and they are not co-operated with nice and good information. 2) Room is really dirty ( I have many photos and records on amount of dust on floor, corners, on bath exhaust and dirt on sitting couch). 3) Mold are visible and in many places in bathroom, around window sells and on tiles. 3) Room service is not appropriate and they didn't commit to customer request. Hotel facilities are poor, as spa was not functional, pool is dirty with dust and tree leaves on water. 4) I am not enjoyable with the quality od the hotel and room futures and differently will be rated less than 2 ( two) stars MOTEL. 5) I request a hotel manager and maintenance manager to contact me again to discuss and resolve these issues. I am sorry if I didn't receive a phone call in very short time , I will lodge a complaint to the tourist commerce chamber with evidence and photos.
1 September 2015
눉I didn't like that when I asked for an extra blanket at the reception area with my 16 yr old daughter the male staff member made a comment in front of my daughter that I should have let him know earlier and pointing the the other male staff member and stated he could of come up to keep you warm. I will not be staying there again.
30 August 2015
눉We hated the shower over bath, but in our bathroom we also had paint peeling.
눇The bed was soo super comfy, as it should be for hotel, and location is a plus
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