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  5. Reviews of Novotel Vines Resort Swan Valley

Reviews of Novotel Vines Resort Swan Valley This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Verdelho Drive, The Vines, 6069 Upper Swan, Australia

#3 of 3 hotels in Upper Swan

Guests' Choice

Review Score

Based on 1367 hotel reviews

7.8

Score breakdown

  • Cleanliness

    8.5

  • Comfort

    8.5

  • Location

    8.6

  • Facilities

    8.2

  • Staff

    8.4

  • Value for money

    7.6

  • Free WiFi

    7.9

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: March 26, 2024

    8.0
    Relaxed and comfortable stay
    • Leisure trip
    • Family with young children
    • Standard Twin Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Expansive grounds, with a huge pool and tennis courts. Great spot for a weekend away. Comfortable clean room. Stayed for my sister’s wedding, venue had a lovely relaxed vibe.

    Stayed in March 2024

  • Reviewed: March 26, 2024

    8.0
    Served its purpose.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    The douchebag security guard

    Vines

    Stayed in March 2024

  • Reviewed: March 25, 2024

    9.0
    Great staycation with the kids
    • Leisure trip
    • Family with young children
    • Standard Twin Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    The only fault would be the view, would had been a little nicer elsewhere than a view of the carpark for that cost but I suppose that just happens sometimes.

    Location and facilities where great. Took two young kids and they where occupied our whole stay.

    Stayed in March 2024

  • Reviewed: March 25, 2024

    9.0
    Comfortable relaxing stay with lovely facilities
    • Leisure trip
    • Solo traveler
    • Standard Twin Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Not applicable

    Breakfast was good lots of variety.nice comfortable room with comfy bed. Lovely and quiet so I could test.

    Stayed in March 2024

  • Reviewed: March 24, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Standard Twin Room with Two Queen Beds
    • Stayed 4 nights
    • Submitted from a mobile device

    I had no sleep at all as the mattress was Rick hard and I mean rock hard.

    I liked how everything was in one place(resort) and children friendly.

    Stayed in March 2024

  • Reviewed: March 24, 2024

    7.0
    Lovely accommodation- relaxing getaway
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night

    No bottles of complimentary water, check in process was time consuming and could've been organised better for wedding guests.

    hotel grounds were beautiful, rooms and balcony was nice.

    Stayed in March 2024

  • Reviewed: March 23, 2024

    9.0
    Absolutely delightful
    • Leisure trip
    • Group
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    The bottled water in the room was a bit weird and yuck.

    Great wedding venue. The views were peaceful and beautiful. The staff facilitated all of us together which was beautiful. The food both and the wedding and the buffet breakfast was delicious.

    Stayed in March 2024

  • Reviewed: March 21, 2024

    9.0
    We particularly enjoyed the pool area
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    We thought the food could have been better

    The accommodation was excellent..housekeeping excellent..all the staff were helpful and friendly

    Stayed in March 2024

  • Reviewed: March 21, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Food. Need more restaurants pizza special wasn’t good

    Breakfast was goid

    Stayed in March 2024

  • Reviewed: March 21, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights

    Large resort so was a bit of a trek to the room, but good for getting the steps up :)

    Room was very clean and comfortable, a lot larger than I expected. Bed was comfortable. Staff were friendly and helpful.

    Stayed in March 2024

  • Reviewed: March 19, 2024

    8.0
    Comfortable and clean
    • Leisure trip
    • Travelers with friends
    • Two-Bedroom Apartment
    • Stayed 2 nights
    • Submitted from a mobile device

    The apartment is very tired and could do with a revamp.

    The apartment was walking distance to the resort. It had all the amenities you needed.

    Stayed in March 2024

  • Reviewed: March 17, 2024

    8.0
    Relaxed stay in a beautiful setting
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The staff are young and need more supervision. The vines is 30 + years old now and I think the facilities need an upgrade. It feels tired now.

    The vines is a great location for golf and relaxing with a group . The rooms are excellent

    Stayed in March 2024

  • Reviewed: March 16, 2024

    9.0
    Beautiful tranquil hotel!
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Some things are a little outdated but nothing to complain about it was all very clean.

    We stayed for a wedding, it was so convenient and huge rooms. Pool was lovely and breakfast buffet had a huge selection.

    Stayed in March 2024

  • Reviewed: March 16, 2024

    8.0
    Was OK
    • Leisure trip
    • Couple
    • King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    No restaurant for dinner

    Location

    Stayed in February 2024

  • Reviewed: March 14, 2024

    8.0
    It's a good place to spend a night or two.
    • Leisure trip
    • Group
    • Two-Bedroom Apartment
    • Stayed 1 night

    As usual, service suffers in WA. One doesn't feel pampered and looked after.

    The location, our apartment and the peace it had was great.

    Stayed in February 2024

  • Reviewed: March 11, 2024

    7.0
    The place is lovely in a great location. Could do with porter’s and better assistance finding rooms and carrying bag’s.
    • Leisure trip
    • Couple
    • Standard Twin Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    Pool was filthy. Hard to find your room and long distances of carrying bag’s.

    Good location, nice room’s

    Stayed in March 2024

  • Reviewed: March 7, 2024

    8.0
    Beautiful except the 120 charge over room key accident
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    The issue with room key and being charged 120 bucks

    Beautiful room, we were very happy. The only issue was that I accidentally took one of our room keys home, I called reception to let them know i would post it, I had the card as I wanted a swim before I left but they checked me out while I was in the pool - needed room key to access pool, this is why I forgot to hand it in when I collected my things and even though I let them know I was charged $120 that night and I've returned the key asking for refund but have not been refunded yet. I don't think the lady on reception could actually understand me. I'd like the 120 refunded please

    Stayed in February 2024

  • Reviewed: March 6, 2024

    9.0
    Great, relaxing. Great staff!!!
    • Leisure trip
    • Solo traveler
    • King Room
    • Stayed 6 nights
    • Submitted from a mobile device

    A better restaurant for evening meals would be good. The steak and other meal was nice enough but a limited menu

    The bed was comfortable with the extra mattress topper I got. The room had a lovely view and was clean

    Stayed in March 2024

  • Reviewed: March 5, 2024

    8.0
    Excellent and friendly, we will be back
    • Leisure trip
    • Group
    • Two-Bedroom Apartment
    • Stayed 2 nights

    Pool was dirty

    Breakfast was good.

    Stayed in March 2024

  • Reviewed: March 4, 2024

    9.0
    Fantastic weekend away, will be booking again
    • Leisure trip
    • Couple
    • King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Nothing.

    The breakfast selection was amazing! And the staff were always so helpful and kind

    Stayed in March 2024

  • Reviewed: March 3, 2024

    9.0
    Wonderful
    • Business trip
    • Couple
    • Executive Suite
    • Stayed 4 nights
    • Submitted from a mobile device

    Parking so far away from rooms.

    Quiet

    Stayed in March 2024

  • Reviewed: February 22, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 1 night
    • Submitted from a mobile device

    N/a.

    Staff are very kind and did a good job. Pool area is amazing also.

    Stayed in February 2024

  • Reviewed: February 19, 2024

    9.0
    Fantastic resort in a beautiful spot.
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing.

    This is a fantastic resort for all the family. The room was huge modern and spotless. Loved the pool mini golf and wildlife. Dinner at restaurant was good value for money and very tasty.

    Stayed in February 2024

  • Reviewed: February 12, 2024

    8.0
    Enjoyed our stay, large venue, big rooms and friendly staff
    • Leisure trip
    • Group
    • King Room
    • Stayed 1 night

    The bed was a bit soft and had a dip in the middle

    A little bit noisy in the evening but I think there was a wedding on

    Stayed in February 2024

Showing 1 - 25

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