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3018 Surfers Paradise Blvd (Cnr Markwell Ave), Surfers' Paradise, 4217 Gold Coast, Australia
22 May 2016
20 May 2016
눉1. They charged the first night with 1.5% extra charge without telling us. 2. I booked the room and added breakfast firstly, however we decided to cancel breakfast over 10 days before, booking.com sent me an amendment so should be $483. However when we checked in, they charge us $588. That miss "T" did not listen to what I said (twice) and the printed new confirmation (with $483) I shown to her, just said I could not cancel breakfasts within 24 hours, so "it's correct"!!! I explained again and again, and she said no amendment received. Not sure the communication between them and booking.com, but we were unhappy before go into the room! 3. If you booked breakfast in advance, it is $17.8 each, however if you don't book, you will get a $5 discount coupon with your key, and the breakfast will be $15.6, so booking in advance is more expensive than walk in? huh?? 4. We assumed we booked a hotel for 3 nights. But there was a paper given after check in: if you stay less then 7 nights, there will be no housekeeping service. Additional towels or amenities (shower gel?), an additional charge will apply!? So we finally bought some from Woolworth!
눇We got a room at the top floor 17th, view was great. The room was clean, the housekeeping staff were nice.
19 May 2016
눉no free internet
눇The location is very good, great views, nice room and realy frendly staff
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