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Reviews of The Crane Resort 5 stars

Crane, St. Philip, Barbados, BB18079 Saint Philip, Barbados

#12 of 13 hotels in Saint Philip

Guests' Choice

Review score

Based on 220 hotel reviews

7.1

Score breakdown

  • Cleanliness

    7.9

  • Comfort

    7.8

  • Location

    7.6

  • Facilities

    7.6

  • Staff

    7.7

  • Value for money

    6.7

  • Free WiFi

    7.6

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Showing 1 – 25

  • Reviewed: 22 February 2024

    8.0
    Food was good everything was good except the two points above
    • Leisure trip
    • Couple
    • Junior King Suite with Garden View
    • Stayed 3 nights
    • Submitted via mobile

    Bed is very high no steps to help getup to bed Bathtub is dangerous for elderly people to get in and out

    Location

    Stayed in February 2024

  • Reviewed: 6 February 2024

    6.0
    Wouldn’t recommend
    • Leisure trip
    • Group
    • Three-Bedroom Suite
    • Stayed 4 nights
    • Submitted via mobile

    The residences apartments felt very crammed in. You had to request basic complementaries as none were left. The kitchen was missing key items. Not even a free bottle of water! There are not enough sun beds. Staff will ‘reserve’ people’s sunbeds even though they have not been on the beach for the last 3 hours. This means by 1030am all of the sunbeds are taken even though only 15% have people sitting on them. Every day of our stay the hotel completely ran out of beach and pool towels making a mockery of the towel card system. Three times we had to collect our own food/drinks after seeing them sit on the counter for over 10 minutes whilst staff in the Main Bar stood chatting to each other - then they have the cheek to add a service charge! Every staff member we spoke to (Apart from Orlando and Jontey who were fantastic) was incredibly grumpy and had absolutely no idea what they were doing. This is not their fault, they are clearly not being trained properly by management. For the price we paid we expected so much more from The Crane. It offers the worst value for money out of any hotel I have ever stayed in.

    The beach is very pretty and the view from on top of the cliff.

    Stayed in December 2023

  • Reviewed: 5 January 2024

    6.0
    Maintenance and service do not reflect super high prices paid.
    • Leisure trip
    • Couple
    • One-Bedroom King Suite with Ocean View
    • Stayed 3 nights
    • Submitted via mobile

    Poor/ slow check in. AC not working (recieved room credit for this. Tap broken in room. Poor attitude of bar staff. Car had flat battery - no help offered for liability reasons. Multiple army check in request emails unanswered.

    Beautiful location.

    Stayed in December 2023

  • Reviewed: 4 January 2024

    6.0
    Beautiful beach, nice hotel, but unfriendly staff
    • Leisure trip
    • Family with young children
    • Junior King Suite with Garden View
    • Stayed 3 nights
    • Submitted via mobile

    Service in restaurants were slow and staff were not very friendly. There were no towels on the beach in the afternoon and staff didn’t bother to solve it after multiple requests.

    Beach is beautiful. There are several pools and the resort didn’t feel crowded. Room was large and clean. There is a small grocery on site.

    Stayed in January 2024

  • Reviewed: 20 December 2023

    8.0
    overall good
    • Business trip
    • Family with young children
    • Two Bedroom King Bed Contemporary Suite with 13’ Pool
    • Stayed 7 nights

    food prices were steep

    property, grounds, pools, bellman services were exceptional

    Stayed in December 2023

  • Reviewed: 22 November 2023

    8.0
    Over rated
    • Leisure trip
    • Couple
    • Three-Bedroom Suite
    • Stayed 2 nights

    Breakfast buffet what a joke and the price absurd

    Stayed in November 2023

  • Reviewed: 7 September 2023

    8.0
    Naturally beautiful
    • Leisure trip
    • Couple
    • One-Bedroom King Suite with Ocean View
    • Stayed 9 nights

    The entertainment was dry and finished early most nights. One of our toilets broke twice throughout our stay, including the first day. Some of the staff were very unhelpful and rude. They incorrectly charged as for items upon check out, only to realise after a couple hours of going back and forth, that we were in the right, with no apology to follow. The food was only outstanding on one day out of ten.

    Most of the staff were lovely and helpful. The facilities were good overall.

    Stayed in July 2023

  • Reviewed: 23 August 2023

    7.0
    Was ok not great for the price.
    • Leisure trip
    • Couple
    • One-Bedroom King Suite with Private Pool
    • Stayed 1 night
    • Submitted via mobile

    The food at the Italian restaurant The cold pool in the room No water or snacks No champagne at the bar Room service cut off time

    The bar staff, the pools.

    Stayed in August 2023

  • Reviewed: 16 August 2023

    8.0
    My stay was relaxing. The staff were friendly, kind and helpful . The room is larger than in the photos that are posted
    • Leisure trip
    • Solo traveller
    • Junior King Suite with Garden View
    • Stayed 14 nights
    • Submitted via mobile

    There isn’t much to do in the resort itself and the app to book massages and reservations were not working properly.

    The layout of the room and bathroom were beautiful

    Stayed in June 2023

  • Reviewed: 27 July 2023

    7.0
    The Crane Resort in Barbados offers stunning rooms with breathtaking views, and beautiful beaches.
    • Leisure trip
    • Couple
    • One-Bedroom King Suite with Private Pool
    • Stayed 4 nights

    However, the staff's initial greeting was disappointing, as some were found sleeping on lobby couches or engrossed in social media instead of providing assistance. Additionally, the lack of a bellman when we arrived made it inconvenient to carry heavy luggage up the stairs due to a broken elevator. The rooms themselves had amazing views, but the pool was too cold to enjoy despite its enticing appearance. Furthermore, the broken refrigerator caused a leak in the hallway, posing a potential safety hazard on the tiled floors. Although the maintenance team promptly fixed clogged toilets, their frequent malfunction was unexpected for a resort of this caliber. Regarding our dining experiences, the Italian restaurant, D'onofrio's Trattoria, left much to be desired in terms of food quality and taste. However, the server named Brandon stood out as exceptional. Similarly, the staff at Bar 1887, where the bartenders were friendly, provided a positive experience. The Carriage House restaurant offered the best-tasting food, but unfortunately, the staff there lacked friendliness and seemed unapproachable. One minor issue observed during the stay was colorful fingerprints on the sheets and towels. Initially thought to be stains, it was later discovered that the housekeeper's colorful makeup, including multi-colored eyeshadow, was transferring onto the linen.

    Overall, the Crane Resort in Barbados offered stunning rooms with breathtaking views, beautiful beaches, and well-maintained gardens.

    Stayed in July 2023

  • Reviewed: 13 June 2023

    7.0
    Despite the various challenges that we faced our children still enjoyed their time at The Crane hote
    • Leisure trip
    • Family with young children
    • One-Bedroom King Suite with Ocean View
    • Stayed 3 nights
    • Submitted via mobile

    We had booked a 4 day/3 night stay and on the 2nd day in the morning, the ac was not working properly. We had appointments to attend to early that morning so we weren't back in the room until the evening time. We contacted engineering who came promptly but could not resolve the issue. We contacted front desk/reception to inform them of the same (that the problem with the ac could not be solved) and they offered us 2 fans!!! The room was hot and uncomfortable, fans would spread the hot air around and not resolve the problem. My husband spoke with them about this and they said they will investigate, and try to switch us to another room, once they have been authorised to change rooms. They said they would have called back that same night, but they did not. (I will not state her name here to cause embarrassment) It was a very uncomfortable night for us and our 2 children. However, the following morning, guest services manager Tamisha, sorted everything out for us and gave us a room upgrade for the inconvenience. She apologised and did her best to ensure we enjoyed our last 2 days. I would recommend training of the staff to deal with matters that can affect guests after what is deemed 'normal working hours '. It was quite inconsiderate for us to have to wait for 8am the following day for a matter such as this to be resolved.

    The breakfast was great with a wide variety to choose from. Dinner was excellent on Saturday 10th June at L'Azure restaurant, however we had to wait long for our food. We were told that our group was large, 6 adults and 2 children, hence the reason for such a delay. I believe we should not have had to wait for 1 hour for the main course, after the appetizer was brought to our table.

    Stayed in June 2023

  • Reviewed: 23 April 2023

    8.0
    I loved it!
    • Leisure trip
    • Couple
    • Suite with Private Pool
    • Stayed 3 nights

    I needed More chicken meal options

    The service was great, the chefs had no issues with catering to your meal preferences needs. They did their best to make sure that you are satisfied.

    Stayed in April 2023

  • Reviewed: 12 April 2023

    7.0
    Nice in most cases, average on others. definitely trying hard
    • Leisure trip
    • Family with young children
    • Suite with Private Pool
    • Stayed 7 nights
    • Submitted via mobile

    food is a bit hit and miss and very overpriced, housekeeping staff was very poor and often left no towels or any amenities. ‘pools’ in the suites are basically a small plunge pool and not worth the cost. Rust is everywhere if you look closely.

    Nice swimming pools, good variety for breakfast, clean, some staff friendly and efficient, nice self contained complex

    Stayed in April 2023

  • Reviewed: 11 April 2023

    7.0
    The Crane Barbados Feb23
    • Leisure trip
    • Family with young children
    • Garden Pool Park Two-Bedroom Suite
    • Stayed 7 nights
    • Submitted via mobile

    The room amenities were old and in some cases broken which affected the enjoyment of our stay.

    The location and the beach were great and the room was large and well furnished. The staff were friendly and helpful.

    Stayed in February 2023

  • Reviewed: 2 April 2023

    6.0
    Crane Resort
    • Leisure trip
    • Couple
    • Junior King Suite with Garden View
    • Stayed 2 nights
    • Submitted via mobile

    The staff weren't the friendliest. I felt like I was intruding on them and felt like I needed to apologize for some reason. Also, there wasn't much to do there besides laying at the pool. It would have been nice to have some excursions or something. If there were excursions, we didn't know about them.

    The grounds and resort were beautiful. Our room was huge, clean, and nice for getting the junior suite. Pools are great and the beach is very close.

    Stayed in April 2023

  • Reviewed: 18 March 2023

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Junior King Suite with Garden View
    • Stayed 10 nights
    • Submitted via mobile

    Facilities are dated. Rooms need modernising. Beach was disappointing, lift has not worked for weeks.

    Breakfast was OK.

    Stayed in March 2023

  • Reviewed: 2 March 2023

    8.0
    It was good with some issues!
    • Leisure trip
    • Solo traveller
    • Junior King Suite with Garden View
    • Stayed 7 nights

    Costs for a Canadian are high. Lift to beach broken. Some meals over priced and under valued for taste. Some staff looked unhappy to serve. Also, had to call for numerous things for the room.

    Large room . But had to move after 2 days since first room was dark with the wood closures. So inconvenient and had a 4 hour wait for this. Second room was nice and bright! Staff, for the most part were excellent and treated me very well.

    Stayed in February 2023

  • Reviewed: 24 February 2023

    7.0
    overall we enjoyed our stay but it could’ve been much better given the beautiful setting of the hotel
    • Leisure trip
    • Couple
    • Junior King Suite with Garden View
    • Stayed 7 nights
    • Submitted via mobile

    very untidy and disorganised: the area around the pool was never swept; the 1887 bar was badly organised with a bin on the customer side of the bar and papers and folders all over the shelves; staircases were never swept and dirty plates and glasses were in corridors for days; sometimes towels were not replaced in the room after cleaning

    the beach is amazing, beautiful sand and plenty of sun beds and umbrellas

    Stayed in February 2023

  • Reviewed: 5 February 2023

    8.0
    Ideal stay in the carribean
    • Leisure trip
    • Couple
    • Junior King Suite with Garden View
    • Stayed 2 nights
    • Submitted via mobile

    elevator to beach not working

    location

    Stayed in February 2023

  • Reviewed: 13 January 2023

    7.0
    lovely stay - needs some investment
    • Leisure trip
    • Family with young children
    • One-Bedroom King Suite with Ocean View
    • Stayed 4 nights

    probably should check the room facilities more thoroughly before arrival. The sofa bed was old and rusty with springs coming through the mattress, then shower rail in the main bathroom fell off the wall and the oven wasn't working (which at 5pm on Christmas day when we had to cook our own Christmas dinner IS a problem). Also tried to book Christmas dinner 3 weeks before arrival to be told there was NO availability in any of their restaurants. The hotel should have considered that we might want Christmas dinner especially since we booked the hotel in May and once they saw bookings coming in should have sent us a note to ask us if we would want to make a booking - good news they provided a rollaway bed the next day, repaired the shower fixing the next day and replaced the oven by 7pm on Christmas day.

    see re what didn't go well- but staff were on it and responded quickly every time

    Stayed in December 2022

  • Reviewed: 9 January 2023

    8.0
    quiet place to relax with good amenities and friendly staff
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite with Ocean View with Plunge Pool
    • Stayed 8 nights
    • Submitted via mobile

    the beach that was not cleaned

    the quietness

    Stayed in January 2023

  • Reviewed: 26 November 2022

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Two Bedroom King Bed Contemporary Suite with 13’ Pool
    • Stayed 2 nights
    • Submitted via mobile

    We had a two bedroom suite, very spacious but it had a very musty smell inside very humid even with the A/C on.

    The location was good, close to The Village of Coverley which is where my daughter lives, also close to the airport.

    Stayed in November 2022

  • Reviewed: 19 November 2022

    8.0
    Very good
    • Leisure trip
    • Couple
    • Junior King Suite with Garden View
    • Stayed 4 nights
    • Submitted via mobile

    For us, it’s the beach that makes The Crane stand out, though all the grounds and pools are beautiful. With the exception of Reception staff, whom we didn’t find particularly welcoming, the staff throughout the resort are warm, friendly and ready to help make your stay enjoyable. Breakfast buffet was great, with an interesting variety of choices.

    Stayed in November 2022

  • Reviewed: 17 November 2022

    7.0
    The Amazing Crane
    • Leisure trip
    • Family with young children
    • Junior King Suite with Garden View
    • Stayed 2 nights
    • Submitted via mobile

    They need a better restaurant reservations system. We wanted to add friends to our reservation and were told no because it was full. When we went we were seated at a table that would have accommodated our friend half the restaurant was empty

    Stunning suite and breathtaking property friendly staff. But leave your budget behind

    Stayed in November 2022

Showing 1 – 25

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