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Square de l'aviation 20, Anderlecht, 1070 Brussels, Belgium
November 28, 2015
November 26, 2015
눉On arrival, I was not welcomed by the steward. His face did not smile at all. I had to pay £5 fir city tax. My understanding was that everything was included in the price so I have showed him the e-mail that was sent to me, then I said to him the e-mail says excluded then he looks at me and asked me "what do you understand by exluded" with a frawning face. It made feel embarrased as if i was an idiot. He was very rude acted as if He didn't care about the customer. The service was very poor. In the bathroom, I found a used cup with a stain in it. In the cupboard near the bed, there was an opened packet of crisps from previous customer that the cleaners didn't not bother to get rid of obviously. I coukd not fjnd sleep during the day as there were renovating the place which i was not aware of when i made the booking. I was very disappointed with the hotel overall. I wish I stayed in the previous hotel I was in.
눇I liked the area where the hotel was. The exterior and reception looked good and clean but the upstairs very deceiving.
November 25, 2015
눉Ongoing renovation. Staff were not that friendly. I emailed prior to arrival to say I would pay by cash yet my card was automatically charged. Small inconveniences but inconvenient all the same.
눇No hassle. Vending machines were useful.
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