Awful Wi-Fi connection! It is not because of connection speed, signal is going off too often. I did not get why they don't give slipper, please don't say environment. There was also not minibar at room and we knew it but when I see sustainability/environment as a cause, I did not like it. Belgium is a beer country and I wanted to stocked cold beer in my room, there was no variety at hotel market. At our last night, some noise and disrespectful group was arrived at 3 A.M, staff should have realized and warned them.

Location was great. Breakfast was beyond our expectations, if you are a breakfast person, add it into your payment plan. Our view was great even our window is at the corner of room. Our child loved the room because of bunk bed for sure. We could not use courtyard because of cold weather but I am sure it will be gorgeous at summer.

Stayed in April 2024

well to be fair they we’re working on construction on the lobby and stairs and other things. But could be better at check in

location

Stayed in April 2024

Renovation made it messy Staff indifferent

Location Clean updated rooms

Stayed in April 2024

Checking in could have been a more seamless experience.

Location is excellent. Every destination from the hotel is a short walk. The position of the hotel also ensures a peaceful nights sleep.

Stayed in April 2024

No where obvious to put your suitcase in bedroom. No tea making facilities in room

Modern, well designed and easy to navigate. Openable window in bedroom. Very good breakfast

Stayed in April 2024

Very disappointed the bar was closed and undergoing renovations - we were not aware of this at time of booking, do think we should have been told. Small self serve 'shop' in foyer also 'out of order'. Therefore there was nowhere to relax with friends when returning to the hotel, a real shame and for us, it was something that definitely took the edge off a lovely stay in Bruges, hence a score of 7/10.

Lovely staff and very helpful. Bedroom clean and very satisfactory. Good choice at buffet breakfast. Location could not be improved on.

Stayed in April 2024

There was nothing I could fault with this hotel

Location was perfect. Situated at the heart of Brugge

Stayed in April 2024

No tea/coffee making facilities, no kettle, no bottled water, no fridge. Just felt a little bit soulless and corporate. We chose not to have breakfast at €20 per person, there's no way we would eat enough to justify that amount of money for breakfast. Single use plastic toiletries. It felt like a business hotel in the wrong location.

Staff were excellent. The location was great, directly outside of the bell tower. It was very clean, quiet and the room was turned over after our first night of two. Free WiFi.

Stayed in April 2024

Needs updating in a few areas like lifts and corridors

Quite basic ok for a few nights but no longer rooms very small

Stayed in April 2024

Check-in and check-out can be automized. It was a bit crowded both days, so we had to wait in the line.

Location was perfect, rooms were clean, and there was a pretty good breakfast. We asked a small change for the rooms while doing the check-in, and they immediately fixed it for us. We didn't use the parking place because the streets might be too crowded. But there was a parking garage in 5 minutes walk distance, pretty cheap as well.

Stayed in April 2024

No tea making facility in the room. Adjacent street a bit noisy at night.

Location, location location. And comfortable and clean. On site parking for €30 overnight

Stayed in April 2024

Our room was first floor, little dated but worked out okay. Every time we left the room for the day when we removed the key from the wall switch to conserve electricity it turned off the refrigerator. I needed the refrigerator for my meds. so this was a little inconvenience. I just left the room card in the switch but when housekeeping came they removed it. So refrigerator turned off.🙁

The location was fantastic. Right in the center of everything. Easy walk to the restaurants, sightseeing and just people watching.

Stayed in April 2024

The room was tiny, even being a small comfort room I’d expect jt to be a little bit bigger.

Location couldn’t be more perfect. It’s so central. The hotel is clean and modern.

Stayed in March 2024

The bed was broken in one side. It had a deep while in the mattress

Great location

Stayed in March 2024

Minor thing: 2 bedsheets for a double bed Other then that: everything perfect

Good location, very clean rooms, very friendly staff

Stayed in March 2024

Noisy outside at night

Good location

Stayed in March 2024

Sporadic housekeeping times

Perfect location. Comfy bed Good shower facilities Staff were very nice

Stayed in March 2024

Check in could be more efficient

Location!

Stayed in March 2024

Hotel needs a bit of care. Paint, cleaning etc. But overall we were satisfied with for the price.

Location was great, the room worked well but needed a little bit of work as the bunk beds were a bit wonky. Easy fix

Stayed in March 2024

Rooms a little small and lobby area part of reception so once you're out of the room, there is nowhere to relax.

Location is excellent. Right opposite the bell tower.

Stayed in March 2024

Could do with larger pillows

Central location Large breakfast room well organised buffet breakfast

Stayed in March 2024

Too hot! Bedroom floor dirty

Location

Stayed in March 2024

we stayed in a room at the basement, but at least it has a window that connects with the outside

the room was very spacious

Stayed in February 2024

There was no coffee machine in the room. And the beds were a little narrower than a regular single bed.

The location of the hotel is perfect. The room, bathroom was very clean. Walking distance to everywhere, easy to find anything around.

Stayed in March 2024