Pillows were uncomfortable and we missed some bathroom equipment such as ear cleaning sticks and cosmetic makeup remover pads.

💯 Room was very nice and clean, receptionist very helpful and friendly, breakfast was basic but OK, in the bathroom were toothbrushes, body lotion, conditioner and shampoo. Perfect. Also there was a cupboard with iron and ironing board.

Stayed in April 2024

The reception and service staff were super friendly and helpful, we felt very comfortable.

Stayed in February 2024

I think the way the tables are arranged is a little awkward. They are all faced in the same direction. So you are looking someone directly in the face or you are sitting with the back towards him/her. Perhaps lack of space, but half of the room is used for unused furniture. It looks nice but it is not practical. Also the TV with CNN or BBC News is at the other end of the room and nobody can clearly see or listen to it. I suggest complete rearranging of the breakfast room.

Spacious comfortable clean room. Very nice personnel. Parking under the hotel. Breakfast and coffee is a good start of every day.

Stayed in April 2024

Asking 4 Eur for a bottle of water in the room may be a bit exaggerated as nowadays water is almost complimentary everywhere!!

Excellent location, quiet rooms and very friendly staff.

Stayed in March 2024

Very nice hotel. Classic style, well maintained. Good location close - metro and tram in less than 50m. Nice view from our room on Montgomery square. Good breakfast and a very nice breakfast room

Stayed in March 2024

Nothing, we just didn't have the time to enjoy the amenities the hotel could offer

Beautiful, spacious room. Nice bathroom toiletry and towels. Common parts really worth a 5-star hotel. Very friendly and professional staff

Stayed in March 2024

Althought the staff generally appeared helpful we were given a ver sour farewell, kicked out of the room in a bad way because the cleaners were waiting and we were 15 mins late. We asked to see the manager but she did not make herself available in the 2.5 hours that we waited in the hotel before we left. The feeling was that the cleaners' concerns were much more important than the guests' and that did not go down well.

Nice room, good facilities overall. Not a 5-star standard but quite decent. Good location, overall a nice choice.

Stayed in March 2024

Very oldfashioned, slow lift

Very good location, very comfortable bad, very clean

Stayed in February 2024

No option for room cancellation. Not so flexible.

Best location for business meetings in EU area

Stayed in February 2024

Breakfast, for a 5 star it was a little limited. Gym, too small.

Location. Possibility of 3 persons/room stay. Amenities in the bathroom. Room size. Garage.

Stayed in February 2024

Bathroom a bit small and difficult to get in and out of bath due to fixed shower screen . Not always food left at breakfast Would have liked a pool

Great location and comfortable room Very friendly and helpful staff at desk

Stayed in February 2024

Too expensive for what is there.

Good location. Transportation is easely accessible. Clean.

Stayed in January 2024

the elevator is a pain Reception staff kinda overworked

good accomodation, great location, could use some renewal but overall good quality to price ratio

Stayed in December 2023

Stay in the center of Brussels, but very quiet! Very helpful staff very nice property, I got everything ready for my stay.

Stayed in February 2024

Tired facilities, tv didn't work so changed rooms. Kettle didn't switch off and safe not working.

Location and friendly staff, a great hotel.

Stayed in February 2024

The smell of the shower gel and the hand wash

Size of the room

Stayed in January 2024

It was not possible to open the window but that appears to be the case in most hotels nowadays. I understand it is a security issue.

I liked in particular the spacious room that was nicely decorated with English style. Breakfast was also very good and the service at the front desk very kind and professional. The locations is great, it is not in the Schuman area itself, but close enough to walk there through the Cinquantenaire park if the weather is good. Some shops at Merode area. Metro is also conveniently located just beside the hotel.

Stayed in January 2024

Nothing

Great room, easy parking, very friendly staff

Stayed in January 2024

The first and most important for me is the internet which I can easily rate 2/10.

The room is nice and the size is good, Breakfast is very good, Location is very convenient, especially for those who use the metro. The staff are friendly and helpful.

Stayed in January 2024

Excellent location, good transport connections. The lady at the reception was extremely friendly.

Stayed in January 2024

Staff is lovely

Stayed in January 2024

Some spots were not clean, like where the hair dryer was stored, it was full of dust and the floor was also not clean. The shower's coating was pealing off and I almost cut finger when trying to grab it. Bath tub is not very comfy, as it has an antiadherent bottom that hurts when you sit on it.

Staff, location, room view. Breakfast was also ok.

Stayed in January 2024

The lift was small and a bit slow.

Great room, great location and friendly staff. It worked very well for my stay and I'll definitely stay there again.

Stayed in December 2023

Only negative was waiting for lift as on 7th and 8th floor and several times either staff or others were in the lift when it arrived and hence we had to wait for them to go to a different level and then try again.

Room was large, clean and comfortable. Decent safe in room. Both sofa bed and king size bed were comfortable to sleep on. All 3 members of reception team we spoke to were very polite and helpful, thank you 😊

Stayed in December 2023