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  5. Reviews of Heirloom Hotels - The House of Edward

Reviews of Heirloom Hotels - The House of Edward

Edward Anseeleplein 17, Ghent, Belgium, Binnenstad, 9000 Ghent, Belgium

#76 of 91 B&Bs and Inns in Ghent

Guests' Choice

Review score

Based on 119 hotel reviews

7.6

Score breakdown

  • Cleanliness

    7.9

  • Comfort

    8.0

  • Location

    9.1

  • Facilities

    7.5

  • Staff

    7.5

  • Value for money

    7.5

  • Free WiFi

    8.4

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Showing 1 – 25

  • Reviewed: 1 April 2024

    8.0
    Very good
    • Business trip
    • Family with young children
    • Deluxe Queen Room
    • Stayed 1 night
    • Submitted via mobile

    It does not have elevator. In case you have reduced mobility or you go with elderly, it might be difficult to use the stairs with your lugagge.

    Very centric.

    Stayed in March 2024

  • Reviewed: 25 March 2024

    9.0
    I was satisfied with the accommodation as a whole.
    • Business trip
    • Solo traveller
    • Deluxe Queen Room
    • Stayed 5 nights

    The towels should be cleaner, they should smell like detergent/balm.

    Very good location. The room is spacious enough, and the heat can be adjusted according to need.

    Stayed in March 2024

  • Reviewed: 28 February 2024

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Deluxe Queen Room
    • Stayed 1 night

    - Cleanliness in shared spaces - Floor (footstep noise)

    - Good location - Comforable bed

    Stayed in February 2024

  • Reviewed: 20 February 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Deluxe Queen Room
    • Stayed 1 night
    • Submitted via mobile

    No cattle, no microwave Basically, what is the reason to put tea in apartment if there’s no way to cook this tea

    Location, check-in

    Stayed in February 2024

  • Reviewed: 6 December 2023

    7.0
    Great location and comfortable stay but the place could do some extra care.
    • Leisure trip
    • Couple
    • Deluxe Queen Room
    • Stayed 3 nights
    • Submitted via mobile

    Shower was dirty and hot water only lasted 4 to 5 minutes. Toilet is 2 meters from the bed and the door does not allow for much privacy. Room was on the third story at the top of a very narrow staircase which was not convenient for carrying our bags. No kettle for a cup of tea and USB charging ports didn’t work on one side of the bed. Pillows were also not comfortable and the TV only had an Apple TV plugged in.

    Great location as it is conveniently close to transport, restaurants, cafes and sights to see. Bed was large and mattress was comfortable. Great heating for a cold day and was easy to gain entry.

    Stayed in December 2023

  • Reviewed: 14 August 2023

    9.0
    great location, nice property
    • Leisure trip
    • Family with young children
    • Studio with Terrace
    • Stayed 1 night

    the code for the rooms do not work everytime and you may need to get a new code on call which takes sometime

    Grate location near one of the main squares

    Stayed in August 2023

  • Reviewed: 3 July 2023

    8.0
    Clean, very close to the Centre, helpful staff
    • Leisure trip
    • Couple
    • Deluxe Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    If other people living in the same hotel are not careful with being quiet then you will hear them clearly because the building is old . Wooden stairs etc .

    Very clean and bright room . Quality bed .

    Stayed in June 2023

  • Reviewed: 24 June 2023

    9.0
    Superb
    • Business trip
    • Family with young children
    • Deluxe Queen Room
    • Stayed 1 night
    • Submitted via mobile

    EXTRAORDINARY!

    Stayed in June 2023

  • Reviewed: 23 June 2023

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Deluxe Queen Room
    • Stayed 1 night
    • Submitted via mobile

    the property is fully contactless, meaning there is no staff at hand for anything. i wanted to gain access to the hotel 15mins before 3pm - just to drop my luggage but that is also not possible as nobody answered the call when i pressed the call button. and finally the stairs - while it is understandable that its a renovated old building - its steep and narrow. What isnt understandable is that there are nails coming out fr the broken wood pieces on the stairs. my tshirt got snagged on it and gone!

    the location was good, the room itself is very modern and comfortable

    Stayed in June 2023

  • Reviewed: 27 May 2023

    7.0
    Good stay at Edwards
    • Leisure trip
    • Solo traveller
    • Deluxe Queen Studio
    • Stayed 2 nights
    • Submitted via mobile

    The narrow steps to reach the room. There is no elevator. The room is in the attic and has sloping sides. So banged my head where the roof is close like the washroom , handwash... Expected a reply to my query for storage of my bags for a couple of hours after checkout. Did not get any reply.

    Neat and clean. All amenities

    Stayed in May 2023

  • Reviewed: 25 May 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Deluxe Queen Room
    • Stayed 1 night
    • Submitted via mobile

    It's a good property and a very good location but the only drawback is the self check-in part. I informed the staff we were arriving early and I needed to check in early and they confirmed it. Once we arrived and after a lot of calls noone replied so we had to wait for 2 hours around with luggages.

    Stayed in March 2023

  • Reviewed: 5 May 2023

    9.0
    Superb
    • Business trip
    • Couple
    • Deluxe Queen Studio
    • Stayed 5 nights
    • Submitted via mobile

    Parking is expensive in Gent, free parking in front of hotel just between 23:00-8:00. Would be fine to have kettle in the room.

    Locality, comfort, every day cleaning, self check in /out, equipment for cooking, very, very comfortable bed.

    Stayed in April 2023

  • Reviewed: 1 May 2023

    9.0
    Very nice room and great location, comfortable and quiet
    • Business trip
    • Group
    • Studio with Terrace
    • Stayed 1 night

    The bathroom walls could be re-painted. The self check-in was not obvious or easy to manage. One key on the code in the email was not the same as on the keyboard on the wall.

    The room had an inside patio and looked very elegant. There was a kitchen behind the closet wall. The location was around the corner of the Friday market with many restaurant options. It was nice and quiet.

    Stayed in April 2023

  • Reviewed: 30 April 2023

    8.0
    everything went well
    • Leisure trip
    • Couple
    • Deluxe Queen Studio
    • Stayed 3 nights
    • Submitted via mobile

    the pillows were not comfortable to me.

    near to city center

    Stayed in April 2023

  • Reviewed: 20 April 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Deluxe Queen Studio
    • Stayed 2 nights

    couldnt take a shower at around 5pm because they had no warm water

    Needs to be cleaned better, the hotel ran out of warm water, take an early shower otherwise they run out of warm water...

    Stayed in April 2023

  • Reviewed: 10 April 2023

    7.0
    Good
    • Leisure trip
    • Group
    • Deluxe Queen Studio
    • Stayed 2 nights

    We unfortunately stayed at the hotel for a few hours because a problem arose during the night with our stay and the manager (Hussein) helped us by transferring us to another property of theirs, in which some rooms are still under reconstruction and there is a relative mess.

    Stayed in March 2023

  • Reviewed: 28 March 2023

    8.0
    Very good
    • Leisure trip
    • People with friends
    • Deluxe Queen Room
    • Stayed 1 night
    • Submitted via mobile

    no elevators

    Stayed in March 2023

  • Reviewed: 19 March 2023

    7.0
    clean, comfortable but noisy
    • Leisure trip
    • Couple
    • Deluxe Queen Studio
    • Stayed 1 night
    • Submitted via mobile

    The only thing that didn’t make our stay 10/10 is that it is located next to a dance club with loud music until 4 am. If you are sensitive to noise its something to consider.

    Exceptional location, very close to supermarket, tram station and Gent center. The room was clean, the bed was amazing and room was clean

    Stayed in March 2023

  • Reviewed: 16 March 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Deluxe Queen Studio
    • Stayed 1 night
    • Submitted via mobile

    if you have suitcases, the stairs are a bit narrow ...

    great location, 5' on foot from center spacious apartment clean

    Stayed in March 2023

  • Reviewed: 12 March 2023

    9.0
    Good Gent
    • Leisure trip
    • Solo traveller
    • Deluxe Queen Room
    • Stayed 1 night
    • Submitted via mobile

    The shower was not absolutely hot! A minor thing.

    The bed!!!! Like clouds (so I imagine)

    Stayed in March 2023

  • Reviewed: 26 February 2023

    9.0
    was a good experience in my opinion smooth check it and nice apartment
    • Leisure trip
    • Couple
    • Deluxe Queen Studio
    • Stayed 1 night
    • Submitted via mobile

    sound isolation was a quite poor and the toilet a bit cramped

    quite nice exterior, comfortable bed and nice tv

    Stayed in February 2023

  • Reviewed: 25 February 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Deluxe Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    self-hosting hotel, unproblematic contact with hotel service, big comfortable bed, clean room, very close to city center

    Stayed in February 2023

  • Reviewed: 6 February 2023

    9.0
    Amazing
    • Leisure trip
    • Couple
    • Deluxe Queen Room
    • Stayed 1 night
    • Submitted via mobile

    The code for the room was not given by email/msg. Also, the hand luggages were not kept in a safe locked room.

    almost everything and the room was ready before

    Stayed in February 2023

  • Reviewed: 30 January 2023

    8.0
    Lovely hotel in a great location
    • Leisure trip
    • Family with young children
    • Deluxe Queen Room
    • Stayed 3 nights
    • Submitted via mobile

    There was some confusion around checking in and I received automated emails (I think) that made checking in and out confusing.

    The location of the hotel was excellent - close to bars and restaurants nearby. The room was really clean and the whole building was really well kept.

    Stayed in January 2023

Showing 1 – 25

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