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Rue Duquesnoy 5, 1000 Brussels, Belgium
11 May 2016
눉- lack of sufficient air conditioning during unusually hot days and especially nights in early May - likely a temporary issue - not quite enough attention to detail in housekeeping - for example, towels were lovely and thick but replaced daily even when notices about saving the environment by not washing them unnecessarily were prominently displayed (I find this to be a common practice - in some 10 hotels recently only one did not change the towels daily yet all of them displayed the "save the environment" notice); used glasses removed from room and not replaced until next day;in room coffee packets not replenished after second day of four-night stay; same issue with bathroom supplies such as disposable bags for sanitary products. These minor irritants are easy to fix.
눇- location - sense of security - friendliness and helpfulness at reception - proximity to Gare centrale - a few steps to non-primary entrance very convenient yet non-obtrusive in area - with connection to Gare-midi - safety bar in bath/shower - quiet room as requested - lack of view was not a concern for me
10 May 2016
눉Hotel un peu impersonnel
11 May 2016
눉A/C did not function over the three days that we stayed . Heat was unbearable and we were just offered a regular fan . I came back to this hotel after 20 years and I was rather dissapointed with the poor service and maintenance. No apology or compensation presented upfront by hotel until we asked for one.
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