For the price, cleaning the fridge and some other parts of the room could be improved. The noise from the upstairs neighbours was not great, and it sounded like they decided to rearrange the furniture very late at night.

It was a very spacious room, and the bed was very comfortable. The shower was nice, and the bathroom was very big. The location is very good; we could easily reach everywhere, including the airport. The noise insulation from the street is very good.

Stayed in April 2024

Clean, spacious room, good breakfast

Stayed in April 2024

After seeing fitness centre and pool listed in the facilities, you had to pay extra for them. The garish artwork on every piece of wall. The dark wooden decor everywhere - it's not 1983 anymore. European format of single beds pushed together for a double, with separate duvets. No mention on the sales page as being part of a casino.

Big, spacious suite - although the room was so large, the TV in the main room needs to be bigger! Big shared balcony. Location was perfect for me, near to office, walking distance from city centre and 100m from underground station.

Stayed in April 2024

Nothing

Location, parking, breakfast

Stayed in April 2024

In comparison to the hotel I stayed in the previous night the staff were not as welcoming, The hotel décor is very dark and over full of quite imposing and a little depressing art. (oil paintings adorn every single wall) as a gallery it was very interesting and one I would probably visit, but not the most comforting of feelings as a hotel as it made the halls very dark and somewhat claustrophobic. The Spa which attracted me to the hotel was an extra cost (did not pay as I was not staying that long) And I think Booking.com should colour code the icons (green if the spa is free and orange if it an additional cost) The room was on the whole was clean but one of the cups was stuck to the saucer and had coffee strains, and the head rest of the spa bath had black mould under it which meant I did not use it. Breakfast was just ok, a decent selection but nothing that jumped out at me and made me think I fancy that. Again the breakfast room was dark and a bit claustrophobic.

My room (301) was absolutely huge, just the private hall to my room was bigger than some hotel rooms I have stayed in, with an extra large bed, sofa, dinning table, kitchen, and bathroom with bidet and spa bath. The décor was something out of an old James bond movie and I expected Sean Connery to be sitting in the corner. The room came equipped with it's own business centre which included a laptop and keyboard/mouse combo, And on the whole was clean with some exception. The location was ok, for where I wanted to be, about 15 minutes walk to the city centre.

Stayed in April 2024

Toiletries in the bathroom are as in 3-star hotel, the radiator in the bathroom was dusty, looking as a whole, is more a 4-star hotel, not 5.

Large room, comfortable matress, good position for visiting Sofia, decent breakfast.

Stayed in April 2024

Basic breakfast Room facilities not as expected for 5 star room

Huge rooms, efficient staff

Stayed in April 2024

A bit far from centre without a car

It was very good, clean, comfortable & welcoming

Stayed in March 2024

The room was too hot and I was unable to regulate the temperature

Stayed in March 2024

The facilities were overrated and outdated. You need to purchase extra the entrance to the pool and a swimming cap, which makes sense but the guest needs to be informed before arrival. The breakfast was not as fresh as expected.

The art is a good touch. I little bit exaggerated but nice, the hotel is well located and has good contacts with a day-tour provider. They room was clean and spacious

Stayed in March 2024

The hotel is very close to all the attractions ,the breakfast was good

Stayed in March 2024

Clean, great location & good selection at breakfast.

Stayed in March 2024

The jacuzzi in the bathroom didn't work. The little kitchenette had no crockery, cutlery, or anything to cook with, all there was were glasses, cups and teaspoons, despite there being a hob and oven. The casino downstairs was just a few slot machines and bingo. None of the above bothered me, but thought I would mention it for others.

The hotel is in a good location, about a 10 minute walk in to town centre. We stayed in a one bedroom apt and it was huge, easily the biggest I've stayed in.. comfortable bed. The breakfast was good, plenty of choice.

Stayed in March 2024

Wasn’t much to dislike.

Quirky, love it… and the spa was a bonus.

Stayed in February 2024

The hotel was very warm, and room staff kept closing windows when making the room up. All of the pool, spa, sauna facilities were at extra cost (and considerable cost) which was not made clear on the booking.com pages at all.

The hotel is nice, located on a main street going away from Serdika metro stop. Bathroom was small but well equipped. Room was comfortable. Breakfast buffet was a good selection of foods.

Stayed in March 2024

they have a gym and pool, we got this hotel because of that but when we got there we had to pay for it. It was not clear at the moment we booked, the pictures are misleading.

Breakfast was ok

Stayed in February 2024

It was really Nice!! The hotel is very beautiful with a lot of sculptures and painting inside. The breakfast was fine. The beds were really comfortable we slept like babies.

Stayed in March 2024

Breakfast was OK, but there seemed to less on offer each day!

Good location for sightseeing around the city. Nice room upgrade to a Suite.

Stayed in March 2024

Compared to previous time I was slightly disappointed as breakfast seemed more of quickly bought things from the store, barely any hot food. Coffee is now paid if you exceed allocated amount, my boyfriend wanted to use the fitness that was paid as well - 10lv. It seem to me we got little to none value for the money spent as usually all these facilities are included in other 5 even 4 star hotels.

I've come to hotel Anel before and that's why I've booked it again when visiting with my boyfriend. Bed was comfortable and size of the room is great - lots of space and we love the old style room, plus all the art work. Bathroom is gorgeous.

Stayed in February 2024

Pillows

Stayed in March 2024

A bit outdated furniture and design

Parking, space apartment, breakfast improved - excellent

Stayed in March 2024

The kitchenette with two-ring hob in my room had not a single pot, pan, knife, fork, plate, bowl, etc. Really makes a mockery of having a kitchenette unless you travel with your own cookware. Clearly just done to be able to claim to provide a facility that they really don't. Annoyed me to check into a five-star hotel with a pool, and then to have to pay extra to use it.

This place takes a unique and distinctive approach to its decor rather than a crowd-pleasing one, so it's going to appeal to some and turn others off, but I loved it. The location is good - walkable from the main station and from the city centre with good local provisions. The staff member who checked me in was charming. I didn't make much use of the facilities other than the restaurant for a couple of beers and the WiFi, which was stable and reasonably fast.

Stayed in February 2024

A little far from main shopping street.

Lovly and clean, great breakfast, near to train station for airport.

Stayed in February 2024

It doesn't fit 5 stars hotel standards in my opinion. Yes there is a casino, a spa and a museum but for example breakfast is not so good as expected especially compared to other hotels around Europe even with 4 stars hotels.

The room was clean, big enough for two people. The view on on side of the building wasn't so interesting. They offer you coffee in your room every day. Confortable beds, clean blankets. Hotel close to the metro not far from the city center and the main attractions.

Stayed in February 2024