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1, Yavor str., Bansko Royal Towers Complex, 2770 Bansko, Bulgaria
15 August 2016
눉The construction machines were passing by under the apartment window at 8 am on both Saturday and Sunday The sofa-bed was quite worn out and uncomfortable Indoor pool was not working The view from the window was an under-construction building The first night some of the neighbours were cooking and the smell was coming through the exhaust into our kitchen Very family oriented No direct connection of the building block with the spa and the restaurant The outdoor pool was way too small for so many peopl
눇The location was really good The room was clean The pool was well maintained and the whole open yard area The staff in both the SPA and the restaurant were most friendly and helpful The view from the balcony was quite nice
17 March 2016
눉Service of the reception staff, they were almost impatient and rude when we tried to ask anymore questions. We were asked when we would like our room clean and we did say every 2 days but none came even after the 3rd day and we had to buy our own toilet papers! The energy saving lights in the corridor was kinda extreme. It goes off like after 10secs and I have to open my door or wait for the lift in complete darkness which made me feel really unsafe. There was leaking from the shower area and that explained why there was a mop and pail in there for us to clean it up ourselves.
눇Our apartment was relatively cosy compared to the others. Almost everything were there as described on the website. Restaurant food was good!
23 February 2016
눉The service did not exist. The only lamp in bedroom ceiling didn't work and was not fixed despite the promises. We leaved early and asked for the pick-nick breakfast to be ready in the morning. The staff in restaurant told us it will be ready in the morning and will wait us on reception. In the morning nothing was prepared, and receptionist didn't know anything about it. They just forgot and didn't have any bad feelings about it. Of course, no apologies.
눇The apartment was large and very well equipped. The dinner was very good. Spa and pool are fine. The location is superb.
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