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149 Chaika Street, Cascadas Complex , 8240 Sunny Beach, Bulgaria
15 August 2016
눉On arrival we were told that we have to wait until 15.30 for the apartment to be cleaned even though check in is after 14h. The girls at reception made us come and go a few times to check if we can move in. We were all tired and that was really not a good start for our holiday. When we finally checked in turned out that the front door key was not working. So we couldnt go out waiting for maintenance to sort it out. As a result we were left with only one key even though we were promised two and for us as a group of 5 that was a bit annoying. The wi fi in the apartment was not working the last two days. There was no oven in the apartment, only hobs. Nobody came to clean for the 5 days we were there. We used same towels and bed linen for the whole time, took the rubbish and mop the floor by ourselves. disappointed by the customer service as reception - not friendly and not very helpful.
눇Beautiful place with nice gardens, few swimming pools and playgrounds for the kids. The food in the restaurants was nice and well priced. The apartment was comfy and good size
7 August 2016
눉More information in room regarding site facililities , like a welcome book.
눇Very helpful friendly staff. Good amenities.
13 August 2016
눇Excellent holiday and vacation for my family :)
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