Reviews of Dolphin Marina Hotel All Inclusive 4 stars

Saints Constantine & Helena Resort, 9600 Saints Constantine and Helena, Bulgaria

#24 of 29 hotels in Saints Constantine and Helena

Guests' Choice

Review Score

Based on 65 hotel reviews

6.2

Score breakdown

  • Cleanliness

    5.7

  • Comfort

    5.8

  • Location

    7.5

  • Facilities

    6.1

  • Staff

    6.5

  • Value for money

    5.8

  • Free WiFi

    4.3

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Showing 1 - 10

  • August 11, 2016

    • Leisure trip
    • Family
    • Family Room (2 Adults + 2 Children)
    • Stayed 7 nights

    We have asked for a fridge - we were requested to pay extra for it... anyway the fridge was very poor working.. The food diversity was also poor. The wireless network was hardly working.

    All rooms have sea view, easy access on the beach. The staff was friendly and helpful, especially in the restaurant.

  • September 11, 2015

    • Leisure trip
    • Family
    • Twin Room
    • Stayed 7 nights

    Making the reservation through Booking.com requires you to go to the main hotel Grand Hotel like 10 minute walk away not the Dolphin they are open till 5pm luckily we made it by 10 minutes. Because the reservation was called a blocked charge all 1000 euros were blocked from the account and then the bank after the trip to marketing completed the transaction yielding another 1000 euro charge so a trip to Varna to sign some form to get the double charge back. To be fair the bank is not very good at all with internet charges. The room key required 5 to 10 tries to get into the room the room's air conditioning was blowing no cold air and there were broken tiles on the balcony. The elevators also were in bad shape and only two out of three working at a time for the claimed 4 stars this must be out of 10 stars not 5 ! The staff were friendly and nice but the infrastructure, rooms, elevators, needs some work. Plus the walk to the marketing dept with child in tow for 10 minutes was not appreciated, can this not be done at the hotel itself ??

    The food and proximity to the beach was nice the staff friendly.

  • August 30, 2015

    • Leisure trip
    • Group
    • 2 rooms
    • Stayed 5 nights
    • Submitted from a mobile device

    The beds were awful and sheets were not changed regularly & we had to ask for towels every time. Rooms were dirty & not cleaned well, dust was behind and sides of the beds & sand was everywhere. Shower curtain was mouldy. And the balcony was never cleaned at all.

    The food.

  • August 14, 2015

    • Leisure trip
    • Family
    • Family Room (2 Adults + 2 Children)
    • Stayed 10 nights
    • Submitted from a mobile device

    Company. But you're on their land or on neighbours. Food. Internet is week in rooms, good even in open places but too crowdy, week.

    Silent nights, you can hear the sea. Very well positioned so you can get a gooud rest at night without hearing all the disco or games noise.

  • July 22, 2015

    • Leisure trip
    • Family
    • Family Room (2 Adults + 2 Children)
    • Stayed 7 nights
    • Submitted from a mobile device

    First of all I trust on Booking.com but this time in Varna I have to say they have really poor customer services & in the other hand they have a map like a puzzle to find the places where have some services like a Bar or some Restuarants which makes me confusing to find their places & at the end their staff really need to retrain & learn English . To be honest there is not really "a Grand Hotel" & there is not a good hotel for Booking.com reputation .

    Just my place had a good viewing. That's all.

  • August 14, 2016

    • Leisure trip
    • Family
    • Triple Room
    • Stayed 10 nights

    the is an awful hotel , please don't book their , there is nothing good about this place

  • July 30, 2016

    • Leisure trip
    • Family
    • Family Room (2 Adults + 2 Children)
    • Stayed 7 nights
    • Submitted from a mobile device

    The bed was uncomfortable. Pillows horrible. Not clean rooms

    The location and greenery

  • July 24, 2016

    • Leisure trip
    • Family
    • Twin Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Very old complex

    Sea

  • June 30, 2016

    • Leisure trip
    • Family
    • Family Room (2 Adults + 2 Children)
    • Stayed 7 nights
    • Submitted from a mobile device

    WI FI in the rooms

    Kids facilities

  • August 22, 2015

    • Leisure trip
    • Family
    • Family Room (2 Adults + 2 Children)
    • Stayed 5 nights

    Location and staff were great!

There are also 7 reviews without text. These impact the overall review score.

Showing 1 - 10

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