Reviews of Grand Hotel Varna All Inclusive 5 stars

Saints Constantine & Helena Resort, 9006 Saints Constantine and Helena, Bulgaria

#14 of 29 hotels in Saints Constantine and Helena

Guests' Choice

Review Score

Based on 119 hotel reviews

7.4

Score breakdown

  • Cleanliness

    7

  • Comfort

    7.3

  • Location

    8.4

  • Facilities

    7.4

  • Staff

    7.2

  • Value for money

    7.2

  • Free WiFi

    5.6

100% Verified Reviews

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Showing 1 - 15

  • September 1, 2016

    • Leisure trip
    • Family
    • Family Room (2 Adults + 2 Children)
    • Stayed 3 nights
    • Submitted from a mobile device

    Outside pool unheated and very cold, totally useless. Not mach variaty at the food, salats are ok, meat not much selection, seafood practically nothing, only some cheap fish. Not even the diet Coke is included in the all inclusive. The hotel is an old building from the 80's, it is not a 5star hotel according to european standard. Somewhere between 3 and 4. Because the outside pools are useless it is not recommended for families with children (unless you dont mind if the child gets a cold).

    Location near to sea.

  • August 25, 2016

    • Family
    • Family Room (2 Adults + 2 Children)
    • Stayed 6 nights

    -the elevators are insufficient. In peak hours you can wait a free one even 7 minutes. - food is made out of very poor quality ingredients => therefore tasteless and bad looking. Actually, all the "all inclusive" free products, are fake and substitutes. Watch out for what your kids are eating/drinking - the stuff is bored and almost unfriendly. No one is smiling -you can not buy a chocolate or a bottled water (as simple examples) at 11 at night. For a 5 star hotel this is a shame.

    -Large property, close to the sea and clean -Large rooms

  • August 1, 2016

    • Leisure trip
    • Group
    • Family Room (2 Adults + 2 Children)
    • Stayed 7 nights

    Wi-Fi is not available in rooms, it is available in certain areas, like reception, swimming pool, restaurants and bars

    The hotel is nice, private beach, private & safe parking, nice staff, food is ok, clean

  • July 14, 2016

    • Leisure trip
    • Family
    • Family Room (2 Adults + 2 Children)
    • Stayed 5 nights
    • Submitted from a mobile device

    The room had old furniture and the bathroom wasnt really nice. Shower curtain was missing also and the light on the balcony didnt work. The AC was old also and dusty.

    Was a very nice hotel for family with children, they can have a lot of fun. The pools are nice.Restaurants were very nice.

  • July 7, 2016

    • Leisure trip
    • Family
    • Family Room (2 Adults + 2 Children)
    • Stayed 1 night
    • Submitted from a mobile device

    Some of the staff acting like they are in holliday. This place need a better staff managment.

    Nice resort with lots of activities and the all inclusive verry good. Good for fammilies with childrens

  • June 24, 2016

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 5 nights
    • Submitted from a mobile device

    Staff in canteen and the bars should be more customer focused. Hotel is spacious but very old. Customer service (except the reception) must be improved.

    Very much caters for the Eastern European market. If the hotel wants to encourage the rest of Europe then standards, investment and attitude must change

  • June 16, 2016

    • Leisure trip
    • Couple
    • Family Room (2 Adults + 2 Children)
    • Stayed 1 night

    This hotel has been around for 40-50 years, and it seems that it has not been renovated for at least 20 years. The rooms and beds are old, the general feel is that they are relying on their great reputation and not much investment. Mineral water pool was small, and the All-Inclusive deal was objectively bad: difficult to find something appetizing except for the wine. We also saw some dishes at breakfast that were the same as the night before. Overall, this hotel is still priced like a top-notch hotel but objectively it is not. I would not recommend.

    Large hotel in a nice big complex

  • August 24, 2015

    • Leisure trip
    • Family
    • Family Room (2 Adults + 2 Children)
    • Stayed 7 nights
    • Submitted from a mobile device

    Elevator sucks, food is repetitive, poor quality, stuff isn't too nice, not clean , beds too hard, no evening activities, food all around the resort is awful. The beach is very small and crowded. Too Many rocks, too many weeds in the water.

    Nothing , very boring, elevator doesn't have any ventilation + ridiculously slow,

  • August 5, 2015

    • Leisure trip
    • Family
    • Family Room (2 Adults + 2 Children)
    • Stayed 14 nights

    Our room had ants and dust. Food was appalling, drinks little better. Staff were rude / uninterested (bar staff were friendly and efficient, but they were an exception)

    pool, grounds, day time facilities / sun loungers

  • July 30, 2015

    • Leisure trip
    • Family
    • Family Room (2 Adults + 2 Children)
    • Stayed 1 night

    The room quality does not match even a 3-star hotel: old furniture, mattress, bathroom facility awful. The shower did not work properly: hot and cold water coming on and off, sometimes no water at all.

    The location is great, the park and the swimming pools are excellent, the beach is nice but very crowded.

  • June 3, 2015

    • Leisure trip
    • Group
    • Family Room (2 Adults + 2 Children)
    • Stayed 3 nights

    impossible to use wi-fi

    rooms very clean, very well maintained garden, nice restaurants, good food, play grounds for children, good resort for summer vacation

  • August 28, 2016

    • Leisure trip
    • Family
    • Family Room (2 Adults + 2 Children)
    • Stayed 4 nights

    As always the Internet connection was not good. This is the one important area the hotel needs to invest in.

    Traditional family atmosphere.

  • August 2, 2016

    • Leisure trip
    • Family
    • Family Room (2 Adults + 2 Children)
    • Stayed 5 nights
    • Submitted from a mobile device

    The hotel is only 3 stars or less.

    Only the location of this hotel is nice.

  • July 30, 2015

    • Leisure trip
    • Family
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Food not as expected for 5☆ hotel Italian restaurant manger.no manér Som reception staff uninexperience

    Swimming pool. ..

  • July 25, 2015

    • Couple
    • Double Room
    • Stayed 7 nights

    good food and very clean

There are also 5 reviews without text. These impact the overall review score.

Showing 1 - 15

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