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2 Vasil Aprilov street, 2nd floor, 8000 Burgas City, Bulgaria
30 November 2015
4 October 2015
눉Staff was lazy and unhelpful. There is no sign on the door that reception is out of a hostel in another hotel. No map and no idea how to get there. It was very hard to find them because Burgas does not have a big amount of signs. Staff don't care about such problems of travellers. They promised to call in booking details but did not fulfill that. We had a problem when electricity was down in a kitchen. They fixed that only on the next day after I've reminded them twice by walking to reception from the hostel. Here is one more problem - no way to communicate with reception when you are in a hostel. Suggested way of calling to Bulgarian number is unacceptable for foreigners. I try to explain that but they unfortunately did not pay attention. Mostly It is a good clean and new hostel with wonderful location but staff should work better.
눇Very good location. Place is comfortable and cozy. Room with balcony is very good. Hall is big. There are all necessary items in a kitchen.
20 October 2015
눉But... They only told me after I made the reservation, you have to go to another hotel, 10-plus blocks away, to register and get the key. This is unacceptable. Also, then, there is nobody on site, ever, to answer questions, etc. This is not good.
눇Brand new, I felt like I was one of the first visitors, excellent facility, kitchen, living/dining, wifi good but doesn't work in the room I had, I had to go to the dining area.
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