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29 Maria Luisa Bul., Centrum, 1301 Sofia, Bulgaria
15 August 2016
4 August 2016
눉Wouldn't give it more than 1 star!!! Arrived on a hot summer day and the Air Conditioner did not work. Wanted to open a window, but surprise - the room did not have a window ( this information is not given by Booking.com). And guess what? The manager refused to move us to another room. If you are smart enough - stay away from this place!!! Much better hotels in central Sofia.
5 August 2016
눉The hotel is situated in an area populated by illegal immigrants and drug dealers. Two friends from Sofia warned me of the unsuitability of the area and indeed on Tuesday night there was a sound of an altercation.. men and womens voices at 02h00 in the corridor outside my room and repeated attempts to get into my room resulting in my having to barricade the door with furniture. The breakfast was hit and miss--sometimes no scrambled eggs or no croissants in spite of it being only 7h30 a.m. But the worst aspect was the refusal of the desk staff to tell me the exchange rate they were using to arrive at my bill. The manager called you and kept thrusting the phone into m,y face, screaming in a hystericql way that I had to speak to you. I told her i would contact you when I was back in the UK and had access to all the correspondence from you. I have never been so rudely and aggressively treated by any hotel staff anywhere in the world. This woman should not hold any position dealing with the general public
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