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Based on 199 hotel reviews
Value for money
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Showing 1 - 38
January 18, 2017
눉Staff were unhelpful. Very very loud and noisey. Long walk from main gondola with skis. Small storage area for skis. No verity in breakfast.
눇Good shower. Clean. Next to a nice restaurant.
January 9, 2017
눉Wi-Fi free only at the reception! Matrimonial room was actually one with two beds attached! Poor soundproofing of rooms: could be heard almost everything from the next room. Only few parking spaces available, because those behind the hotel were always blocked by SUVs parked wrong, often right in front of steps of the building!!!
눇Breakfast was OK and the rooms were well heated. The stairs from entering in the hotel were heated, which prevents the formation of ice and snow deposition - very pleasant surprise!
December 30, 2016
눉The staff appear to vary from helpful and polite on Reception, to arrogant, intrusive and inefficient in the restaurant, I took to sitting where I could avoid the clumsy oafs who work in there and not have them staring at me while I ate the feeble offerings at breakfast, day one, there was nothing on show, I had to ask for anything hot, I was handed a grubby plate of cucumber and some jam, no bread, no eggs, just a useless lump of a man who didn't understand that I wanted some breakfast, not some cucumber, the following day and the rest of the stay, the breakfast was basic, in a buffet style, though I'm not convinced plain pasta and badly cooked (cold) scrambled eggs constitutes a 'cooked breakfast', on other days the pasta was replaced with very badly scrambled eggs and the ghastly 'local' sausage (looks like really fatty dog food in a rubber skin, I would not suggest humans eat it), there is no tomatoes, beans, mushrooms etc and toast, coffee and tea was all self service, as a hotel owner, it pains me to write negatively about the food, but the restaurant has had a lovely make over, it is just a shame that the food is only ever so slightly above inedible and the slumbering waiting staff clumping around constantly is enough to deter anyone from trying to digest the 'food', I have been coming to Borovets every year for 27 years, I am used to food being average and not always piping hot, the food in this hotel is poor and everything is cold, most hotels in Borovets have a microwave in the restaurant so you can heat your food up, this hotel has nothing, since the food is so unattractive, perhaps they could brighten the staff a little so you could at least look at them instead of what's on the plate in front of you.
눇Comfortable, fairly modern room, nice practical bathroom, good location, acceptable facilities, modern TV with HDMI, in my room (I could use my EZ Cast dongle to watch my own stuff). The lighting in the bathroom is terrible and needs improving, half of the power sockets in the room didn't work, the curtains only cover 2 thirds of the window, the 'mini bar' was in fact, an empty fridge.
August 23, 2016
눉There was a noisy wedding party in the restaurant downstairs, which we were not informed for during the reservation. Although our room was on the last floor, the noise from the wedding during the night was not nice at all.
눇There are very nice tables outside, which are perfect for breakfast.
August 1, 2016
눉the breakfast was pretty poor, not much space in the parking lot
눇The hotel has a great locations, rooms have been renovated, it was clean, it is definitely worth the low price. Ignore how the hotel looks on the outside, the rooms are nice
March 8, 2016
눉Problems with the heating. Breakfast not rich, no coffee mashine, only instant coffee, no cocoa for kids, no fruits.
눇Very good location near Gondola. Kind staff.
March 6, 2016
눉The room was not cleaned every day, there were ants in the room and in the bathroom, the toilet paper was napkins, Towels and sheets were stained and with holes on them. They served free watter only for breakfast and for dinner they charged us 4 Leva per bottle of watter. For comparison - in the restaurant across the street from the hotel a bottle of watter cost 2.50 Leva. In the shop a bottle of watter is 1 Leva. The uneaten food from previous day was recycled and used for preparation of food for the next day. The music played in the restaurant and the lobby bar was too loud. The heating was turned off during the day. The room was cold most of the time. Hot watter in the bathroom came after 5-10 minutes of draining. There were young English boys in the hotel who were very noisy, came back drunk and shouting in the middle of the night. The staff told us they could not deal with them. The managers were humiliating the staff in front of the guests. As a result the staff have fear but no respect of their managers.
눇The staff with minor exclusions was very polite and friendly.
February 27, 2016
눉The bathroom needs some serious remodeling, there is no WiFi in the room.
눇The staff was very kind, the bed was comfortable and the hotel is near Yastrebets Ski Center
February 22, 2016
눉Poor wifi. None in the rooms only in the lobby if you are lucky enough to get connected. Shower did not have a proper stand.
눇Rooms were very warm and comfortable. Friendly staff and good selection of food at breakfast and dinner.
February 21, 2016
눉No internet available in the rooms. It is only in the lobby and it does not work all the time
눇Helpful staff, very clean and great location' great value for money
January 28, 2016
눉extremely cold in the room - had to sleep using 2 blankets and warm cloth. we both got sick after staying in the hotel. the draft from the windows and balcony can be fixed with not much money. No offer for the ski-lifts maps, no valuable tourist information (particularly for new-covers as we were). TV remote control did not work. Bed linens are old from ancient times.
눇Early check-in without extra payment; free parking; pleasant atmosphere in the lobby. Carpet in the room. You can walk to gondola - no need for a car or shuttle-bus.
January 5, 2016
눉DIRTY ROOM Rooms are very small You will NOT RUNN two people side by side Beds very uncomfortable NO WATER IN HOTEL NO WATER TANK NO HAIR DRYER COLD ROOMS
March 1, 2015
눉It would be grateful to have more varied meal in a breakfast; no possibility to have wi-fi connection in the rooms
눇Excellent location,closed to gondola lift, friendly staff ready to help in everything,warm rooms with a good heating.
February 9, 2015
눉Bad, almost poisonous food. You risk your own health if you have a breakfast or dinner there! Rude restaurant personnel. Lots of snow on the parking lot. When they cleaned the snow the put it in front of my car. I had to clean this big pile of snow myself in order to get out. Definitely not good place if you expect to relax and have a good vacation.
January 19, 2017
눇1st class service excellent bar clean rooms
January 17, 2017
눉Terrible wifi and the rooms on the fourth floor are cold.
January 10, 2017
눉Poor dinner and no wi-fi connection in the rooms
January 9, 2017
눉location is OK
눇food in the restaurant is bad; the service from the staff is poor
January 4, 2017
눇Very accommodating and eager to make stay comfy
December 30, 2016
눉Internet was very slow and the room wasn't clean on arrival (quickly rectified by the good staff)!
눇Nice staff and very attentive.
September 25, 2016
눉Quality of breakfast could be improved!
August 16, 2016
눇Good location, clean place, very good price to value ratio
August 13, 2016
눉WiFi only in common areas.
눇Fantastic value, great price for one person stay in decent double room. Can't ask for more!!:-)
July 26, 2016
눉They should be different prices for rooms with balcony and without balcony- so the guest could take a room he prefer
눇Location and staff
July 24, 2016
눉Very small and very stuffy room.
July 11, 2016
눇Location is good, close to everything. Staff is very helpful)
March 15, 2016
눇People wich work in hotel are very kind. hotel is on the good place and is very clean.
March 13, 2016
눉Breakfast and dinner - basic Rooms - old
March 6, 2016
눇Staff friendly, clean, can't go wrong for value for money
February 20, 2016
눉Bathroom was old and very tired .
February 12, 2016
눉Rooms are small
눇Grat location, excellent stuff, tasty food, not too much choice, but great quality
January 27, 2016
눉There was wi-fi only in the lobby.
눇Great location, close to the ski lifts, value was OK considering the price. Decent food, comfort rooms.
January 21, 2016
January 20, 2016
January 19, 2016
January 12, 2016
눉Poor breakfast and dinner, have to be first in the restaurant because there is no refill
December 3, 2015
눇Very nice hotel, clean and comfy. Friendly staff, very good food and great location! Recommend it
January 14, 2014
눉Upon arrival at night we notices extremely loud music in the lobby and requested room at a higher floor; we received room at ground floor and were assured there is a door that will be closed to guarantee our sleep. With door or without, we did not sleep till the morning. The hotel is full of young English tourist that were shouting in the corridors, slamming doors and apparently partying to the music coming from the lobby. When going to bed suddenly the lights in the room went off. Trying to call reception, we realized nobody even considered to give any information for the phone number, so in order to get the issue fixed we were supposed to go in our pijamas, so we did't even bother. Breakfast in the morning was poisonous, ham of a pink color that I have never seen in my life before and white cheese made of inrecognizable ingredients... We ended up with a slide of a toasted bread as the only safe choice at least until we saw how the boy from reception came to refil the bread pan directly from the plastic bag, with no gloves, no serving uniform. We felt terribly sorry for going to this hotel, what a nightmare!
눇Thе location of thé hotel, however it is not goog enough to compensate for all negatives
Showing 1 - 38
Mecca, Saudi Arabia
San Antonio, USA
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