The floor was freezingly cold and we couldn't let our baby crawl. Many of the staff were speaking only Russian - neither native Bulgarian, nor English, which added up to that most of the rest who spoke Bulgarian, were not very friendly and rarely cooperative, drove us mad.

The location, the cleanliness of the apartment and especially the quality of the restaurant were more than satisfying.

Stayed in March 2024

In our apartment the water heater was kinda old so the hot water looked brown colored/rusty. Also walls are very thin and we had loud neighbors

Very clean, perfect location 5 min walk from the slopes, free parking. Breakfast was nice and the restaurant overall serves delicious food.

Stayed in January 2024

Great location and we loved the place

Stayed in August 2023

Beds were not comfortable. No ventilation except opening windows.

Friendly staff, nice restaurant, great location.

Stayed in February 2023

The hotel consists of a few buildings together and there are quite a few stairs which is a little unconvenient with lots of luggage and ski equpment... besides that - great stay :)

Great location, right next to the ski slopes! Very friendly and professional staff at the restaurant for breakfast and dinner! Large room with kitchen, living room, 2 tvs and wi-fi - nice :)

Stayed in February 2023

nothing

Very close to ski slopes, friendly staff, comfortable room, good heating and water temperature, sufficient breakfast and parking lot. wi-fi worked very well

Stayed in January 2023

No complaints at all!

Very polite, friendly and cordial staff who genuinely wanted to help in any way! They even offered me to pick from a choice of apartments so I could select the mountain view I wanted. Simply excellent!!

Stayed in May 2022

All in all a great holiday long overdue

Close to the slopes. Friendly staff and good food

Stayed in March 2022

Just one advice for future guests - there was misunderstanding with ski rental that is part of hotel. They told me one price when I took equipment, but other one when I wanted to pay for it at the end of our stay. Everything was solved quickly to my satisfaction, but my advice is that you either pay when you take skis or to ask for written quotation to avoid above confusion.

I can heartily recommend this hotel. Location is excellent for skiing, staff was very friendly, they all spoke English. Our apartment was very spacious, beds (even sofa in living room) were very comfortable, there is guarded parking for hotel guests, great value for money. Also Excalibur restaurant was perfect place for dinner. Breakfast was basic but ok. If you are in Pamporovo for skiing, I can hardly imagine better place in this price range.

Stayed in February 2022

Thin walls and you could hear loud noises from neighboring rooma

The location and friendly staff

Stayed in February 2022

Room was bit dusty and we both found the bed quite uncomfortable

Size of the room and location were great, breakfast included perfect

Stayed in February 2022

The quality of the facility leaves a lot to be desired. Minor broken things that are cheap to fix, but very annoying.

The service was great - very mindful and helpful staff. The location is pretty good for the cost.

Stayed in February 2022

Some apartments are far from parking,reception and restaurant in winter is difficult with a lot of luggage.No elevator!

Good location and food.

Stayed in February 2022

The facilities are outdated There was no spa Too many stairs which makes it very difficult for a baby stroller and no direct connection between the buildings.

Location - next to the slopes Restaurant staff are very friendly Rooms are nice and the bed was comfortable

Stayed in February 2022

Nice location.

Stayed in January 2022

Catastrophic wifi in the roof room we got. In an almost empty hotel, we got a roof room... Just to hit the slanted ceiling with a head a few times... :(

Solid breakfast and dinner, hospitable staff, good location for skiers. For walking is a bit distant from places to go, but it was OK. Warm, nice kitchenette, ...

Stayed in January 2022

The apartment was rather simple and the painting on the walls was a little peculiar. I'm not sure about the other apartments because I visited somebody in another apartment and the painting was ok.

The apartment was sufficiently large to accommodate all of us ( 2 adults and 2 children). I liked that there were enough heating devices in the room to overcome the -15 degrees Celsius outside. The proximity to Studenets was also nice ( a short climb of 5-10 minutes). The complex has a large free parking. The breakfast was good with enough choice for everyone. The dinner was tasty too.

Stayed in January 2022

Bad WiFi. Tea cups are missing.

Excellent location, very nice, spacious apartment. Very good service and food. Free parking.

Stayed in January 2022

Very nice and helpful staff. Spacious and well equipped apartment. There is a small grocery shop on site.

Stayed in August 2021

Hard time to find anyone at reception desk, everything open, TVs working and not a person in site. Not very clean, the sofa (which was supposed to be 3rd adult bed) was quite dirty.

Convenient location, easy access

Stayed in August 2021

Our apartment was bigger than expected and we enjoyed much the stay but In the room of our son, a sofa was broken. The Tv program available was just one for the first night, but after requesting tuning the TV set the last day we could see all the programs in the package. The half board was a good option in a place where there are no restaurants.

Stayed in May 2021

The price was quite expensive for the quality of the apartment. Many of the lamps didn't work at all, the fridge didn't work either... there was one small desk on the bedroom completely unusable because there wasn't a single chair.

The area was beautiful and the hotel complex too. Many restaurants around with great food. Plus it's very close to the main ski area of Pamporovo. There was a sleigh on one of the wardrobes which we used with the kids.

Stayed in February 2024

The bed, it's like two mismatched beds stuck together as a double. If you are plus sized there is no room between the bed and the wardrobe or the bed and the wall to access the bed, so you'd have to get in from the bottom. The shower was wild, enough hot water for one, it's not a big deal once you know. The fireplace seems to be just for show but the apartment was very warm anyway. No elevator to the room, again not a big deal but would not be suitable for anyone traveling with small kids or pets that need help on the stairs. My card was charged without agreement, that was annoying, I had planned to pay on another card so would have been nice to be asked. It's 20 lev per night per dog, which is absolutely no issue at all but again it would have been nice to have been informed, granted it wouldn't have made a difference but still.

Location for skiing is perfect, and it's just a 5 minute drive to the town. The apartment was immaculately clean. It was also lovely and warm.

Stayed in March 2023

A lot of snow and ice on walkways in front of the hotel. Loud music in front side of the restaurant at late hours, but it was managed on our request.

Excellent place for family vacation. Location is perfect, comfort in rooms great, perfect heated rooms - recommending.

Stayed in February 2023