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119 Pirin Str, 2770 Bansko, Bulgaria
3 April 2016
눉No croissants everyday at breakfast. Plus, wifi was not working on second and third floor. Fruits of the season platter had limited fruit.
눇Room service was EXCELLENT. The food we ordered was amazing and tasteful. Came to our door as soon as we ordered, fresh and hot! Delicious desserts and enough to fill your tummy:) Staff were kind and helpful. Beds were very comfortable and rooms had a great temperature. Large rooms with great space.
29 March 2016
눉wet firewood, that was comic!
눇2nd stay was even better, large cozy studio with fireplace, staff eager to please, early reservation for Victoria restaurant got us a table this time, excellent food but service could improve.
29 March 2016
눉My ski equipment were stolen from a common ski room and the hotel did not take a responsibility for that. The policy of hotel is very strange. Skiers leave ski equipment in the same room and call the receptionist lock the room and than he keep the key on reception desk. After the incident, the hotel manager refused to resolve the problem. Additionally she was very unprofessional and aggressive. We called the police and than we found that there were not a security camera and somekind of insurance for that situation. The manager continued to be unkind and refused to refund demage. She is absolutely unfit for her job! Avoid this hotel!
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