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Rue Bel Air Akpakpa, Cotonou, Benin
27 April 2016
눉The beautiful restaurant setting is let down by an impossibly long menu for one chef to be expert in. Meals are hit and miss. An associate had some excellent humus. Yet my first meal (with some good fish) had badly cooked potato that left me with a burnt, sore throat. My second meal had chicken with barely a forkful of meat so left me hungry. (I have had better meals in Benin at a quarter of the price.) The hotel pickup waited an impossibly long time after picking up myself and another guest (private taxi would have been better). The room was a twin rather than the double I requested. The shower was difficult to use being badly mounted (water went all over the bathroom unless it was hand-held). The hotel massage: the younger masseuse was excellent: the older one so painful that I got up to leave. Reception: mostly unhelpful and unreliable, quoting wildly different prices for a one-hour taxi hire. The exceptions on reception were Roberto and one other person, who were helpful and professional. No general info on the area offered. Hotel is largely isolated by being on the far side of the river from the main town.
눇An amazing outdoor restaurant area. It has been twice extended, affording excellent views of the river and down to the sea. It also includes a shaded relaxation area with comfy sofas. My other compliment goes to Roberto of reception. This gentleman's customer relations and hospitality skills are head and shoulders above all other staff that I was able to meet. It will benefit the hotel greatly if he will be promoted to a senior management position.
6 March 2016
눉Rock hard bed and no tea making facilities in the room
눇friendly staff, lovely location overlooking lake and excellent pool
22 March 2016
눉The menu list is written in french only. It's difficult for to select choice menu cos no english version of the list. The brakefast also does not have enough varieties.
눇The hotel is cool ND clean with friendly staff.
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