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Av. Atlântica, 324 - Leme, Leme, Rio de Janeiro, CEP 22010-010, Brazil
23 January 2016
눉This was a period of soft opening, and a few things did not work well yet. There were almost 2 days of internet black-out; twice there was interruption in the water (only a few hours total); the splash pool was milky and did not seem so clean; too few chairs and recliners on the top terrace. Better/ stronger coffee would be welcome to make the b-fast perfect (maybe set up an espesso automatic machine for all guests); put a hotel phone directory in bedrooms with number for reception and services
눇Staff at the front desk reception was friendly and helpful (especially Felipe), and spoke very good English; very accommodating with requests. Good & rich b-fast buffet; brand-new and chic facilities (still to be fully finished) and great view of the ocean; very clean
21 January 2016
눉Disappointed that the hotel chain Directors think it is moral and fair to advertise a hotel that isn't ready for launch yet and charge for it. The ADVERTISED steam room, pool, fitness room and general leisure facilities were not finished. This was actually the main factor for us in booking this hotel as it was our last night in Brazil after spending a lot of time hiking in the National Park of Chapada Diamantina (amazing)....so we were after a final night of luxury with spa facilities. Above our room drilling was going on until 7.30pm when we were trying to rest after our long journey to Rio. We were on the 5th floor (there are 13) and it was obvious the floors above us were not ready for occupation. There were work men everywhere and a lot of dust. The crux is we wouldn't have stayed there if we had known this. To top it off there was no wifi and we needed to check in for our flights online etc. We genuinely felt for the hotel staff who must have been fighting fire with complaints since the inception of the hotel 3 weeks. Only knows what it was like then! We were advised it will be ready for Carnaval....little use for us but at least the Directors will be able to rake in the Reals then!! They shouldn't be taking people's money right now without being honest about it's unfinished state on their website.
눇The room was nice. Bed was comfy. Shower was AMAZING. View of Leme beach and the sea was great. Breakfast was good. Lovely staff.
19 January 2016
눉Check-in took forever. I got given the wrong room type 2 times in a row.
눇Brand new facilities. Young, English-speaking, ambitious staff. Great breakfast. Nice rooftop pool area.
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