Avenida das Nações Unidas, 13301, Itaim Bibi District, São Paulo, CEP 04578-000, Brazil
#39 of 767 hotels in São Paulo
Guests' ChoiceBased on 360 hotel reviews
9.0Cleanliness
9.3
Comfort
9.3
Location
9.0
Facilities
9.2
Staff
9.3
Value for money
8.0
Free WiFi
9.0
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: April 10, 2024
Jorge
BrazilThere was a slight problem with the AC; however, after calling the concierge, a technician fixed the problem.
Excellent service during dinner the previous night. Excellent waiter at the restaurant, Mr. Gabriel Matias. Your attendants are extremely professional upon arrival and departure. Keep up the good work.
Stayed in April 2024
Reviewed: April 10, 2024
Fernanda
United KingdomThe air conditioning system – the hotel is far too cold.
Fantastic buffet selection
Stayed in April 2024
Reviewed: April 6, 2024
Luis
United States of AmericaExceptional
Everything was Exceptional!
Stayed in April 2024
Reviewed: March 13, 2024
Tobie
South AfricaI could not change my accommodation to room only - our flight changed and we had to leave at 6 in the morning so we could not have breakfast - paid a lot of money for breakfast we could not enjoy.
Stayed in February 2024
Reviewed: February 15, 2024
Radu
RomaniaNothing
Everything just perfect
Stayed in February 2024
Reviewed: February 5, 2024
Linda
SingaporeThe hotel is in a good location. Staffs are very friendly and helpful. Service is really good. The pool is amazing. Room is very clean and the bed so comfortable
Stayed in February 2024
Reviewed: January 30, 2024
Displaynameisalreadytaken
LebanonThe gym is focused on treadmills, some weight machines would have been nice
Very nice and well maintained hotel with beautiful large rooms at a good price
Stayed in January 2024
Reviewed: January 18, 2024
Elaine
United KingdomThey took an additional £200 on credit card for incidentals but failed to mention it st reception. Money was not pending it went out of credit card and my friends revolut account. Restaurant at night not good enough. 4 of us dined it wasnt cheap and it wasnt good.
Good security at hotel as after drive from airport and seeing the neighbourhoods it was required. Used uber at night whilst there and a guide to visit places, she was really good during the day. Hotel arranged.
Stayed in January 2024
Reviewed: January 9, 2024
Mohammadjavad
CanadaActually the outdoor pool didn’t make me satisfy.
I was in love with the breakfast.
Stayed in January 2024
Reviewed: January 3, 2024
Marcus
Costa RicaI liked everything but i guess there could be Sushi options on room service.
Everything is awesome
Stayed in November 2023
Reviewed: January 3, 2024
Claudia
BrazilNothing
The employers are very kind and helpful all time
Stayed in January 2024
Reviewed: January 3, 2024
Ana
BrazilPrices of drinks at the pool bar. Tourists don't like to feel that they are being ripped off.
Very friendly and caring staff. Always checking on us to know if everything was ok. Excellent service provided.
Stayed in December 2023
Reviewed: December 27, 2023
Jade
BrazilConsidering the nightly rate I think parking should be included and you should not be required to pay extra to park your car.
Spacious and clean room with a great view of the bridge lit up for Christmas. Granada products were a nice touch. Amazing Christmas dinner, lovely pool area and friendly staff. Especially Milton, who works in the restaurant - he gave the best service and really made a difference on our last evening.
Stayed in December 2023
Reviewed: November 21, 2023
Nadia
United States of AmericaThere were not enough outlets on the rooms
Stayed in November 2023
Reviewed: October 23, 2023
Edward
AustraliaHad mushroom risotto once and it felt like they dropped the whole box of mushrooms in the dish
Buffet breakfast was fresh and tasty with good options and bespoke varieties related to all kinds of eggs.
Stayed in October 2023
Reviewed: October 18, 2023
Alexandre
GermanyN/A
Super Experience, staff always helpful
Stayed in October 2023
Reviewed: September 27, 2023
Petrus
United States of AmericaExcellent location
Stayed in September 2023
Reviewed: September 19, 2023
Mark
United KingdomStaff, room and facilities were great. Clean, large room. Service was outstanding
Stayed in September 2023
Reviewed: September 9, 2023
Mark
United States of AmericaExcellent staff. Incredibly friendly and competent. Incredible gym facilities and two very nice pools (indoor and outdoor) Great breakfast; lots to choose from and very fresh.
Stayed in September 2023
Reviewed: August 31, 2023
Claudia
SwitzerlandThe room was perfect The staff very Nice as well as the restaurant
Stayed in August 2023
Reviewed: August 16, 2023
Michelle
United States of AmericaNo coworking área
Spa service
Stayed in August 2023
Reviewed: August 14, 2023
Christine
BrazilWonderful rooms. Incredible staff
Stayed in July 2023
Reviewed: August 1, 2023
Marcia
BrazilBed was too soft, not super comfortable and we could have used some more pillows… Breakfast is really expensive
Room and bathroom were big and comfortable, great view of Ponte Estaiada
Stayed in July 2023
Reviewed: July 31, 2023
Claudio
BrazilRoom cleaned too late
Good location, excellent breakfast, staff friendly and helpful
Stayed in July 2023
Balatonföldvár, Hungary
Wichita Falls, USA
Haverfordwest, UK
Tomakomai, Japan
Megali Ammos, Greece
Yogyakarta, Indonesia
Hualien City, Taiwan
Kaifeng, China
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content