The room aircon was rather noisy, the furniture was looking a bit tired and the toilet did not have a sign not to throw paper in it. That caused a problem... The carpark was OK but not great, and the fees were not the cheapest.

The room size was excellent, as well as the view. The breakfast was good (not excellent though) and the hotel facilities were really good. Staff was lovely and helpful, and they spoke just enough English to make my partner feel welcome and included.

Stayed in March 2024

all lightbulbs were replaced with white energy-saving ones, which gives an eerie look to most ambiances

traditional hotel without frills or charm

Stayed in March 2024

Outdated

The safety

Stayed in January 2024

room view

Stayed in July 2023

Being told by a different receptionist that there were no plates and it was impossible to get one. We just went ourselves to restaurant to get one

The receponist who lived in Ireland was amazing.

Stayed in May 2023

the wi-Fi do not work at hoom.... and only by night I could use it at the loby, at side of the bar... ...

Stayed in May 2023

THE HOTEL NEED A ARCHITECTURE REFRESH!

THE BREAKFAST IS PERFECT, LOCAL FOOD

Stayed in March 2023

Comfortable staying

Stayed in March 2023

Elevators were terrible, not working properly at “rush” hours.

The room was good and fair. There is a bar with food until 2am.

Stayed in November 2022

Room, including bathroom, looks old. Fitness equipment of poir quality

Breakfast is excellent; swimming and sauna are very good; location is OK

Stayed in September 2022

The building itself is an interesting design, with an open the core looking upward to the the room levels. With the internal core as a hub for reception, dining and lounge, it created an echo chamber up to the rooms. I was woken up from shouting below at 2.30 am and 3.30 am respectively on two different nights. I called down to reception, but was told the noise is coming from people in the lounge, with a tone that there was nothing that could be done about it. For a 5 star hotel, this is unacceptable. I did ask for a room change, which was granted, but I was woken up by shouting in the lounge, sitting area again at 3.30 nonetheless. Coffee machines are provided in the breakfast room, but too bad about it's cappuccino selection--it only comes with a sugar option. Otherwise, espresso-type options via a coffee-capsule are only possible at the bar and near the reception desk, but this must be paid for. This is not available at breakfast.

The rooms were comfortable. The breakfasts and restaurant/ dinner meals were very good. The day staff were very helpful (the night staff is another issue, explained below)

Stayed in September 2022

decor was a bit old fashioned.

facilities were great.

Stayed in September 2022

Confort ,location, and luxury design complete hotel, they have a beauty salon, massage, games room, convenience, steam and pool, every thing to you need to relax... excellent breakfast, and nice workres.

Stayed in September 2022

Staff at breakfast don't speak english and don't even bother to find someone to help when they can't speak english.

Location is good. Staffs at front desk is fine.

Stayed in September 2022

The hotel needs an update very old decor. The carpets was dirty and the room some furniture was in bad conditions. The price was reasonable and kids don't pay. Good location when you fly to Confins also Shopping center in front. The receptionist wasn't friendly and nobody helped with laggages. There wasn't towels and the shower wasn't work poor service for 5 star hotel

I love the Breakfast and kitchen staff and security staff.

Stayed in May 2022

The breakfast was good and staff were friendly, but the eating area is not the most inviting: the lighting is stark white, the tables are fairly close together and it was a little noisy. The rooms are comfortable but the whole place is a little dated, and the bathroom, while adequate, needs renovating. We arrived late at night and there was no room service available, not even with a more restricted menu. Did not feel that the hotel deserves to be rated a 5-star hotel.

The hotel's architecture is quite impressive and there seem to be useful amenities such as a pool, spa and salon, although we did not get a chance to use them.

Stayed in July 2022

I ordered room service and found the food to be quite little. It would have been nice to have a larger quantity of food. The quality was good.

Comfortable and quiet room. The restroom had a bathtub, which is uncommon in Brazil. Breakfast was nice, with quite a variety of options. Overall, I enjoyed the stay.

Stayed in May 2022

Wide selection of breakfast, excellent staff.

Stayed in May 2022

reception staffs work so slow

good breakfast

Stayed in May 2022

Restaurant service. Room cleanliness and new sheets and pillows

Stayed in April 2022

Decoration out from the seventies…. Maybe a new design won’t hurt….

Fast check in and checkout - large room

Stayed in March 2022

carpete no quartos

comida

Stayed in December 2021

Ac wasnt working all three days of our stay, staff didn't advise us we mentioned it to them and found out it didn't work for the entire hotel. Also the pool is a little shallow

Staff was really friendly and helpful

Stayed in March 2022

I was a bit disappointed that we had to get our coffees out a machine. A five star hotel should have a waiter taking the order and bringing to the table.

The staff were very attentive and happy to help.

Stayed in February 2022