Room basics of ironing board etc not usable and Laundry service was not available Pool wasn’t great

Location and staff

Stayed in March 2024

Check in is complicated, the bed is not the best.

Location is great. Walkable and great restaurants around

Stayed in February 2024

The keycards kept breaking and needing reset

Nice building Clean Friendly and helpful staff

Stayed in December 2023

I like Brasil

Excellent breakfast,all staff are very friendly. Maria,Danilo,Sandy...everybody very friendly and professionally.

Stayed in April 2023

nothing

clean, good service and breakfast

Stayed in March 2023

dinner location and room service (asked for a diet coke that never came). no big deal but for the price should not happen.

Nice greetings at reception, great breakfast. amazing view from room

Stayed in February 2023

social and common areas were not clean.

nothing

Stayed in January 2023

they should improve check in procedures. I’m a frequent guest and they ask me EVERY WEEK for a safety deposit that takes forever.

Stayed in October 2022

I think you guys should really offer coalho cheese for breakfast as a main staple of the region.

Everything was perfect. From the faciltiies to the staff. The view to the beach was incredible as well.

Stayed in October 2022

I think the breakfast needs to improve

the location is great

Stayed in August 2022

the food in the restaurant, I was able to eat breakfast

the hotel is wonderful, view is amazing

Stayed in August 2022

WiFi was unstable and not very good.

Setting by the beach is nice.

Stayed in May 2022

Furniture is tired. Rooms are so plain they could be a mental institution. Not even a picture on the wall. We were on the 33d floor and half the time the one working elevator did not arrive and we had to walk down.

Appreciated the 24 hr restaurant as we were working long hours. Check in + out were easy, and they lent me an adaptor when my broke. Appreciated the big double windows in my room, a deluxe double.

Stayed in June 2022

The elevators are temperamental and required multiple attempts to get them working with your room card. The rooms themselves, whilst beautifully styled and decorated, are showing their age when looked at in a close manner. My door frame had separated quite significantly from the wall and the bathroom had water damage in the ceiling. Various other (minor) age-related issues could be seen too. I think this is due to the rooms requiring renovating as many have already said. However, this did not impact the enjoyment of my stay, and the customer service and staff were more than enough to make up for this. I just hope they get enough funds to renovate the rooms soon as it will definitely make this hotel the absolute best place to stay in Boa Viagem!

Modern style of rooms, good sized rooms, beautiful view of the sea, balcony with table and chairs and outdoor outlet so I could relax whilst still being able to charge technology and gadgets. Delicious breakfasts and dinner too. Internet was very good here too - I held multiple video calls back to the UK with no issues. But the best part was the kind and friendly staff. I felt extremely welcome, safe and secure during my stay here and the staff couldn’t have been better. I would like to personally mention and thank a very friendly man who worked there called Leo who made my stay even better - he was kind, courteous and provided a service which Transamerica Prestige should be proud of! I would definitely stay here again based off the customer service and staff alone!

Stayed in March 2022

there's nothing I disliked - just a little more imagination with the breakfasts, but truly tertiary

just about everything was excellent: large comfortable room, good wifi, good breakfast (price included), great staff, good swimming pool, good gym

Stayed in February 2022

The facilities are quite old. Air conditioner didn´t work during my last night.

Staff and location were very good

Stayed in January 2022

Food was good

The stuff was very nice but for a hotel that is only 10 years old that has issue with air conditioner making noise and my was broken and i had to beg to request someone to fix it. The room should had been ready before our arrival.

Stayed in December 2021

breakfast could be better

Stayed in November 2021

Comfy bed, cleaness

Stayed in November 2021

The windows did not fit properly so when big wind outside, then a bit of draft in the room. And the shower in the room could me with mobile hand shower as well. :)

The hotel location was central and safe. It was nice and clean. Breakfast were great! The stuff eventhough the did not speak a lot of english, usuaĺly only Portuguese, they were very helpful and nice, especiaĺly reception ladies and sweet Vitor helped us a great deal with everything we needed even advised and booked services outside the hotel (massage, cosmetician, hood brazilian restaurant). Nice private pool with ocean view. Generally very good food and services.

Stayed in November 2021

Stuff amazing breakfast wonderful

Stayed in June 2021

N/A

It was by the beach with a great view.

Stayed in April 2024

Overall needs updating and maintenance upkeep. Gym was not clean

Good location and very spacious rooms with nice views

Stayed in January 2024

Needs a renovation

Great location , very large rooms, super friendly staff

Stayed in December 2023