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437 Marten Street, T1L 1E6 Banff, Canada
June 19, 2016
June 15, 2016
눇Warm and inviting, easy walk to town. Really good breakfast. Comfortable bed.
June 17, 2016
눉On arrival owner asked us not to slam our room door as inside lock would drop down and we would be locked out. He provided us with a kettle but when we plugged it in it tripped the electricity in the room. On closer inspection there were four plugs plugged into two electrical sockets, one of which was an extension with a further three plugs in it. The bathroom sink plug did not work which we reported but this was not repaired during our 2 night stay. The bathroom cleanliness was not great with dirt in the corners and water stains. There was one towel with a stain on it. When we came back to our room we could not get in despite shutting the door carefully. Our card keys only worked intermittently on our door but worked consistently on the front door to Reception. Our room lock was never repaired despite us reporting this. In the breakfast room, when we plugged the toaster in, it tripped the electrics to the whole room. The assistant seemed to take this for granted! Our room was not cleaned, not even the beds straightened or bins emptied. The owner told me I should have asked for maid service (free) as they always respect the privacy of clients. She told me it was in the small print. When I checked out I spoke to the owner. She said that it was high season in Banff. I did say that was no excuse for any of the complaints I had. I do not mind paying a premium for high season but expect my room to be clean etc. This was the most expensive accommodation on our 13 day road trip and also the worst!
눇Bottled water in room on arrival. Comfortable bed
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