Nothing against the staff, as the lady at the desk did her job and was willing to help, but this was an emergency stay for me and the fact that, when I booked this online, I decided to opt for the 'pay at check in' option, instead of the pay now, I was required to pay a $200 cash damage deposit, upon personally checking in. The reason given for this was because I only had a debit card at hand and i was told that their machine did not allow a debit card to be used as a form of pay for a deposit. As stated, this was an emergency stay and due to circumstances I did not have any credit card or form of ID on me, which made it very difficult to obtain a room. It should be a standard that debit cards are accepted as all forms of pay at any hotel, since it is directly withdrawn from one's account. The fact that it was already late, I did not have the financial means to stay at a pricey hotel for just a bed to sleep in, and that there were very few options for something reasonable, caused some major anxiety and stress, which I really did not need on top of the circumstances.

The lady at the front desk was courteous and willing to help, and was, after some checking, able to provide a room.

Stayed in April 2024

The parking lot was always full we felt we had to walk everywhere fear of losing our spot

It was close to everything we wanted to see

Stayed in April 2024

It was fine for what I paid for it.

Good location and very good value.

Stayed in April 2024

The heat did not work properly, so we were freezing the first night. The staff were nice and brought a heater To try to help.

Staff were friendly and helpful, and it was nice and close to the venue we were attending.

Stayed in March 2024

No toilet tissue holder in the washroom.

The room was neat and clean. The customer service was very good. When I asked for a stove and some extra cloth hangers, the staff provided them without any hesitation. Good value for the money we pay.

Stayed in March 2024

It was okay a little far from event I was going to.

Decent room and good space.

Stayed in March 2024

The bed was sort of uncomfortable at times.

The jacuzzi was awesome and I loved that we had a Roku tv with Netflix as well.

Stayed in March 2024

The duvet for the bed were a bit old and firmer pillows would be better. Also we would suggest to have a small coffee maker in maker in the room and a rubber mat inside the room so when you enter room with snowy shoes you can take them off and place them in there, that floor gets very slippery when wet.

The space of the room was very nice, we also liked the fact the electric kettle, and microwave. The TV package in our room # 201 was great, we could watch nexflix movies that night of our stay.

Stayed in February 2024

No heat in main room only heater working is a small heater in bathroom

Clean

Stayed in January 2024

The towels had something black like dirty but I guess this is cause people throw it in the floor

The jacuzzi

Stayed in January 2024

It was Little bit cold

Staff was really nice

Stayed in January 2024

Location and friendly staff.

Stayed in December 2023

Nice, quiet and clean motel

Stayed in November 2023

room was a bit outdated; the bed wasnt the most comfy. the room smelled like bleach (not a bad a thing for cleanliness), but the smell can be nauseating/headache inducing for some. id suggest airing out the room for awhile after cleaning.

close to the falls, seems like a quieter part of town, and reasonably priced.

Stayed in November 2023

They charge an extra $10 for night parking. So it is better to get a good deal with other hotels compared to motel. Eg. If u paying 54 +10= 64 , put $6 more and book with a nice hotel. Next time, I will book wirh hotel compared to the motel that charges u extra, just like hidden costs.

The reception girl was an amazing person.

Stayed in November 2023

the carpet outside the rooms was dirty and has very poor maintenance the cigarette smell outside is disgusting the dirty couch inside the room. the price was a elevated for this kind of hotel and breakfast weren't included

The location is great and the room is big, the beds very comfortable and the room was clean. Except a dirty couch that was in there.

Stayed in October 2023

The shower was cold but i suppose it was a wake up call!

Cheap and cheerful, but its a clean comfy bed in an excellent location.

Stayed in September 2023

No dishes

Good price & 10 min from falls

Stayed in August 2023

Tatty decoration. Not good for public transport traveller as long walk to nearest convenience store to get milk, food for breakfast, etc.

Located within easy walking of the conference centre and several restaurants. Wifi good. Bed comfortable, plumbing worked, kettle and fridge provided.

Stayed in August 2023

No complaints.

Basic drive-up motel, but, clean, safe, great location and great value at a time of year when the chain hotels can still command high prices. Owners really care and put in the effort. Great for a night or two.

Stayed in September 2023

Paying $10 CAD for the car parking was a surprise we didn´t appreciate. It should be included in the price. Do you have anyone stayng here without car?

Good location, price, room and clean.

Stayed in September 2023

A bit too jaded externally, but this in not an expensive place to stay (and the whole idea is to be out and about on holiday). Internally, the rooms are clean but the little things could do with some TLC. Either net curtains / blinds or decent tinted windows would help so you can draw back the main curtains and keep a sense of privacy. Do not expect a wonderful view from outside. The second receptionist unhelpful.

Suman - one of the receptionists - was very helpful, even down to little things like a plate, cutlery and general advice for a first time visitor to Niagara Falls. A clean - if dated - room. The bed was a bit soft but surprisingly comfortable. Clean bedding. The shower ran hot. 2 towels + facecloth per person. The microwave a bonus for making hot drinks. Generally a friendly atmosphere. Basic table and 2 chairs to sit outside each room and have a smoke and a chat with other visitors. Turn right on exit 600 metres to the WEGO Blue Line bus and eateries. Turn left on exit and a small supermarket also about 600 metres away for basic supplies. They looked after my luggage on check-out day allowing me freedom to wander about until my bus on the evening. Overall good for the price.

Stayed in September 2023

It is what it is , budget motel , moderate amenities , minimal but routine maintenance, tidy , could use a fresh paint job, new curtains otherwise adequate , linens ( sheets towels, pillows , clean pleasant scent , complimentary soap shampoo nice. Staff easy to get along with, friendly attitude, kept my luggage for me after 11am check out, awaiting my next travel connection afternoon. I was able to relax, enjoy leisurely lunch in the park, return to motel everything fine .

Although The Ritz is a small motel it is situated within walking distance to major hotels tourist destinations natural wonders of falls . Balcony on second floor nice little table and chairs for each room guests enjoy view hotels from a different perspective . I took many photos and walked through Falls View Galleria discovering new places to explore nature along the way .

Stayed in September 2023

Best location especially when looking for a place that would put you through quickly to coming and leaving Niagara. I used Flixbus bus stop is nearby.

Stayed in June 2023